Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Greg Stokes

Greg Stokes

Kansas City,MO

Summary

Dynamic professional with a proven track record at Hy-Vee Foods, excelling in customer service and store knowledge. Leveraged multi-department training skills and exceptional patience to enhance brand engagement and customer loyalty. Recognized for effectively resolving conflicts and training new staff, contributing to a positive retail environment.

Digital specialist with strong expertise in digital marketing strategies, content creation, and understanding what is trending. Skilled in optimizing online presence, enhancing user engagement, and driving conversions. Known for effective team collaboration and adaptability in dynamic environments. Reliable and focused on delivering impactful results through innovative solutions and strategic planning.

Overview

7
7
years of professional experience

Work History

Digital Specialist

Marknology
01.2024 - 04.2025
  • Led social media team in the development of dynamic content that aligned with company branding.
  • Conducted competitor research to inform strategic decisions related to online presence and market positioning.
  • Collaborated with cross-functional teams to successfully execute integrated digital marketing initiatives.
  • Boosted brand engagement by creating compelling social media posts and campaigns.
  • Used consistent posting schedules and authentic community engagement strategies.
  • Produced high-quality video content that effectively communicated brand messaging and increased viewership.

Customer Service Representative

HyVee Foods
08.2018 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Provided assistance in setting up floral displays for store events, holiday displays and shipment organization at to ensure seamless execution for the floral department.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.

Education

High School Diploma -

Winnetonka High School
Kansas City, MO
05-2019

Skills

  • Digital marketing strategy
  • Retail display setup
  • Merchandise presentation
  • Patience and composure
  • Customer focus

Interests

  • Music
  • Crafting and DIY Projects
  • I have a passion for photography, videography and editing
  • Graphic Design
  • Fashion and Style

Timeline

Digital Specialist

Marknology
01.2024 - 04.2025

Customer Service Representative

HyVee Foods
08.2018 - 01.2024

High School Diploma -

Winnetonka High School

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