Greg Tanner
8606 Nichols Crk
Summary
Professional claims management specialist prepared for leadership roles in insurance industry. Proven ability to oversee complex claims processes, enhance team performance, and drive successful outcomes. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, process optimization, and strategic planning, with reliable and flexible approach to changing needs.
Diligent team managerwith background in managing claims teams. Successfully led strategic initiatives to streamline claims processes and improve client satisfaction. Demonstrated expertise in team leadership and conflict resolution.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
34
34
years of professional experience
Work History
Claim Team Manager - Proximity
State Farm
12.2023 - 12.2024
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Determined proper course of action for claims processing.
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed a team of adjusters, providing coaching and performance feedback for improved productivity.
- Mentored new hires on company policies/procedures enabling them to quickly become proficient in managing claims.
- Reduced claim disputes by enforcing strict adherence to policy terms and conditions.
- Oversaw a significant reduction in claim disputes through proactive management and clear communication of expectations.
- Implemented quality control measures to ensure accurate and timely claim processing.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Claim Team Mgr - WCCS DEPLOYED
State Farm Insurance
08.2015 - 12.2023
- Supervisory Duties: Yes, Span of Control (Direct and Indirect reports): 8-11
- Managed and coordinated the daily operations of a team of claims adjusters.
- Developed and implemented strategies to improve claim processing efficiency.
- Monitored and reviewed performance metrics for each adjuster in order to ensure quality standards were met.
- Conducted regular meetings with staff to discuss goals, objectives, challenges, and successes.
- Provided guidance, mentorship, and coaching to new employees on adjusting procedures and processes.
- Reviewed all incoming documents related to claims and determined next steps accordingly.
- Ensured compliance with applicable laws, regulations, policies, and procedures governing insurance claims handling.
- Resolved customer complaints in a timely manner while striving for complete satisfaction.
- Assessed performance of team members and assigned training or counseling to improve work outcomes.
- Enabled claim team to carry out operations efficiently and accurately by providing procedural and informational guidance.
- Trained new team members on policies and procedures for claims handling.
Air Transportation Specialist
United States Air Force Reserve
04.1991 - 02.2017
- Organized and coordinated movement of cargo, personnel, and equipment by air.
- Inspected aircraft prior to take-off to ensure safety standards were met.
- Reviewed manifests to verify that cargo is loaded properly onto each plane according to established guidelines.
- Operated ground support equipment such as forklifts during loading and unloading operations.
- Managed refueling process at airports ensuring efficient use of time while adhering to safety protocols.
- Achieved safety and efficient military transport of cargo and passengers.
- Maintained structured control over air transportation activities, including airdrops of supplies.
- Directed cargo loading to monitor even distribution of weight.
Claim Team Manager
State Farm Insurance Inc
03.2013 - 08.2015
- Claims
- Managed and coordinated the daily operations of a team of claims adjusters.
- Developed and implemented strategies to improve claim processing efficiency.
- Monitored and reviewed performance metrics for each adjuster in order to ensure quality standards were met.
- Conducted regular meetings with staff to discuss goals, objectives, challenges, and successes.
- Provided guidance, mentorship, and coaching to new employees on adjusting procedures and processes.
- Reviewed all incoming documents related to claims and determined next steps accordingly.
- Assisted with the resolution of complex or high-value claims as needed.
- Ensured compliance with applicable laws, regulations, policies, and procedures governing insurance claims handling.
- Resolved customer complaints in a timely manner while striving for complete satisfaction.
- Responded promptly to inquiries from regulatory agencies regarding dispute resolution status updates.
- Assessed performance of team members and assigned training or counseling to improve work outcomes.
- Enabled claim team to carry out operations efficiently and accurately by providing procedural and informational guidance.
- Managed daily productivity by reviewing metrics and claim reports.
- Managed team members effectively to meet high production standards with accurate results.
- Motivated team members to maintain targeted turnaround time to obtain processing goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
Fire Claim Rep
State Farm Insurance
09.2012 - 03.2013
- Claims
- Assessed and evaluated fire damage claims to determine coverage and liability.
- Compiled and documented claim information, including photographs of the damaged property.
- Communicated regularly with insureds, claimants, attorneys, adjusters, and other parties involved in the claim process.
- Performed complex calculations for estimating replacement costs and depreciation values of damaged items and property.
- Conducted periodic reviews of pending files to ensure timely resolution of claims matters.
- Maintained up-to-date knowledge of industry trends and best practices related to fire claim handling processes.
- Monitored progress on open files through regular follow-up calls with adjusters, claimants, insureds.
- Responded promptly and professionally to inquiries from clients regarding their fire damage claims.
- Participated in training sessions designed to enhance skillset related to fire claim investigations.
- Answered customer emails and telephone requests for information.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Verified details with policyholders and requested additional information.
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
Fire Claim Rep
State Farm Insurance Inc
08.2008 - 03.2012
- Claims
- Assessed and evaluated fire damage claims to determine coverage and liability.
- Compiled and documented claim information, including photographs of the damaged property.
- Inspected damaged property to determine extent of damages.
- Researched applicable coverage provisions in policy contracts to ensure compliance with state regulations.
- Negotiated settlements with claimants based on insurance coverage limits.
- Communicated regularly with insureds, claimants, attorneys, adjusters, and other parties involved in the claim process.
- Reviewed appraisals for accuracy and completeness prior to payment authorization.
- Investigated suspicious claims for potential fraud or misrepresentation of facts.
- Conducted periodic reviews of pending files to ensure timely resolution of claims matters.
- Maintained up-to-date knowledge of industry trends and best practices related to fire claim handling processes.
- Monitored progress on open files through regular follow-up calls with adjusters, claimants, insureds.
- Responded promptly and professionally to inquiries from clients regarding their fire damage claims.
- Answered customer emails and telephone requests for information.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
Catastrophe Claim Rep
State Farm Insurance Inc
12.2005 - 08.2008
- Claims
- Conducted field investigations and inspections for losses due to catastrophes.
- Assessed the extent of damages and liability, determining whether further investigation was necessary.
- Analyzed policy language to determine applicable coverages for claims.
- Reviewed and documented property damage reports to assess coverage eligibility.
- Developed estimates for repair or replacement costs of damaged property.
- Provided guidance to insureds regarding their rights under the policy.
- Coordinated emergency response services such as debris removal and temporary housing.
Auto Claim Rep
State Farm Insurance
04.2004 - 12.2005
- Claims
- Assisted customers with filing auto claims and provided timely updates regarding their claim status.
- Investigated and processed auto insurance claims in compliance with state laws, regulations, and company policies.
- Researched various types of auto losses, including collision damage, theft, vandalism and other incidents.
- Analyzed liability issues related to automobile accidents and disputes between claimants.
- Conducted telephone interviews with claimants to gather information about the accident or incident leading up to the claim.
- Reviewed documents such as police reports, medical records, repair estimates and photographs for accuracy.
- Determined whether a claim should be paid or denied based on established guidelines and procedures.
- Negotiated settlements with third parties involved in an automobile accident when necessary.
- Provided detailed explanations of coverage available under each policyholder's contract.
Health Underwriter
US Military
11.2002 - 04.2004
- Health
- Reviewed and evaluated loan applications to assess creditworthiness, risk and eligibility for approval.
- Analyzed financial information including income, assets, liabilities and credit history of applicants.
- Verified accuracy of documentation such as income statements, tax returns, bank statements and other related documents.
- Determined appropriate loan structure based on customer needs, company policy and regulatory guidelines.
- Established maximum loan amounts according to underwriting standards and communicated decisions to customers.
- Negotiated terms with borrowers in order to achieve mutually beneficial outcomes.
- Prepared reports summarizing analysis results for management review.
Auto Claim Specialist
State Farm Insurance Inc
01.1996 - 02.2002
- Claims
- Investigated auto insurance claims to ensure accuracy and completeness of information.
- Reviewed automobile policy coverage and determined benefits for claimants.
- Negotiated settlements with claimants, attorneys, and other parties involved in the claim process.
- Conducted on-site investigations, including gathering evidence, interviewing witnesses and taking photographs.
- Analyzed accident reports to determine liability and damages in accordance with applicable laws.
- Assessed damage estimates by reviewing repair bills from body shops or mechanics.
Education
Bachelor of Science - Recreational Therapy
Brigham Young University
06.1994
Skills
- Flexible and Adaptable
- Conflict Resolution
- Organization and Time Management
- Self-Directed
- Multitasking
- Teamwork and Collaboration
- Relationship Building
- Leadership
- Task Prioritization
- Decision-Making
- Problem-Solving
Accomplishments
- Designation : AIC
- Designation : AINS
- Designation : CPCU
Status : Completed
Parts Completed : 7
Year : 1999
Status : Completed
Parts Completed : 13
Year : 2020
Status : Completed
Parts Completed : All
Year : 2017
Timeline
Claim Team Manager - Proximity
State Farm
12.2023 - 12.2024
Claim Team Mgr - WCCS DEPLOYED
State Farm Insurance
08.2015 - 12.2023
Claim Team Manager
State Farm Insurance Inc
03.2013 - 08.2015
Fire Claim Rep
State Farm Insurance
09.2012 - 03.2013
Fire Claim Rep
State Farm Insurance Inc
08.2008 - 03.2012
Catastrophe Claim Rep
State Farm Insurance Inc
12.2005 - 08.2008
Auto Claim Rep
State Farm Insurance
04.2004 - 12.2005
Health Underwriter
US Military
11.2002 - 04.2004
Auto Claim Specialist
State Farm Insurance Inc
01.1996 - 02.2002
Air Transportation Specialist
United States Air Force Reserve
04.1991 - 02.2017
Bachelor of Science - Recreational Therapy
Brigham Young University
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