Summary
Overview
Work History
Education
Skills
Timeline
Generic

Greg Tatem

Fairfax,VA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Closing Expert

Target
10.2023 - Current
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
  • Exercised composure under pressure and in escalated customer service scenarios.

SHIFT MANAGER/KEY HOLDER

Firehouse Subs
12.2021 - 09.2023
  • Offered exceptional customer service to differentiate and promote company brand
  • Trained and supervised new employees to provide outstanding customer service and properly operate cash register
  • Supervised employees to complete tasks and achieve goals in absence of store management
  • Opened and closed store by following proper procedures documented in opening and closing checklist
  • Balanced cash registers to prepare for nightly deposits
  • Answered customer questions and addressed problems and complaints in person and via phone
  • Operated cash register, scanners and computers to itemize and total customer purchases
  • Connected and developed strong relationships with customers to maintain positive customer relationships
  • Provided daily feedback to team members to improve individual and store performance.

CASHIER

Tjmaxx
10.2021 - 02.2022
  • Resolved and de-escalated issues to address customer concerns
  • Enforced store safety and cleanliness standards, reducing hazards
  • Provided efficient and courteous service to customers
  • Processed cash, check and credit cards for customer purchases
  • Helped customers locate merchandise
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
  • Processed merchandise returns and exchanges.

Education

HIGH SCHOOL DIPLOMA -

fairfax highschool
Fairfax, VA
06.2022

Skills

  • Staff
  • Coaching and Training
  • Work Prioritization
  • Managing Inventory Stock
  • Cash Handling and Reconciliation
  • Customer Inquiries
  • Customer Engagement
  • Managing Customer Needs

Timeline

Closing Expert

Target
10.2023 - Current

SHIFT MANAGER/KEY HOLDER

Firehouse Subs
12.2021 - 09.2023

CASHIER

Tjmaxx
10.2021 - 02.2022

HIGH SCHOOL DIPLOMA -

fairfax highschool

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Greg Tatem