Greg Thomas
Zephyrhills,FL
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at USAA Federal Savings Bank through meticulous loan document verification and innovative software implementation. Demonstrated expertise in DOT compliance and a strong work ethic, leading to zero accidents as Owner/Operator at Maineland Express LLC. Skilled in safe driving practices and organizational abilities, consistently prioritizing safety and professionalism.
Overview
13
13
years of professional experience
Work History
Owner/Operator Truck Driver
Maineland Express LLC
Zephyrhills, FL
01.2020 - Current
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
Mortgage Loan Closer
USAA Federal Savings Bank
Tampa, FL
10.2011 - 06.2019
- Coordinated post-closing activities such as disbursement of funds, recording deeds, and delivering final documentation to borrowers.
- Managed a high volume of loans simultaneously, prioritizing tasks efficiently to meet deadlines consistently.
- Improved overall operational efficiency by implementing new software solutions for mortgage processing tasks.
- Provided comprehensive training to junior staff members on loan closing procedures and best practices.
- Increased customer satisfaction by providing clear explanations of complex mortgage terms and conditions.
- Delivered exceptional customer service, addressing client inquiries promptly and professionally.
- Reduced errors in loan documents through meticulous review and verification procedures.
- Provided highest level of service and support to customers, closing agents and realtors.
- Assisted clients throughout the entire loan process, ensuring their understanding and comfort at every stage.
- Collaborated with title companies for smooth and accurate execution of closing documents.
- Prepared all paperwork for loan package and arranged final closing meeting.
- Communicated closely with inter-company staff members to promote quick and effective loan workflow.
Education
High School Diploma -
Warren Central High School
Indianapolis, IN01.1981
Skills
- DOT Compliance
- Professionalism and Work Ethic
- Safe Driving Practices
- Safety Compliance
- Truck loading and unloading
- Self-motivation and discipline
- Organizational abilities
- Adaptability and Flexibility
Timeline
Owner/Operator Truck Driver
Maineland Express LLC
01.2020 - Current
Mortgage Loan Closer
USAA Federal Savings Bank
10.2011 - 06.2019
High School Diploma -
Warren Central High School