Greg Tillinghast
PARIS,Texas
Summary
I am a conglomerate of my time in the service industry, the pool business and the real estate industry. I am a hard worker, a strong leader, troubleshooter and I don't shy away from doing the "hard" things. I am resilient. I have had failures and gotten up. I have had success and stayed humble. Having been my own boss and owned my own company, I know how to solve my own problems. I know how to use the resources available to me. My communication skills both written and verbal have been a major asset throughout my career and will continue to be so. My people skills are en pointe and I pride myself on understanding my client; their motivations, goals, strengths and limitations. I am a good listener, a staunch educator, a loyal employee, a fair boss and a good friend.
Overview
31
31
years of professional experience
Work History
Real Estate Agent
Goldmark Realty
03.2013 - Current
- Market to my SOI, my chosen geographic "farm" and through social media to locate clientele.
- Educate my clientele on the buying/selling process of real estate.
- Stay abreast of current market conditions and how they vary from area to area. Keep clients informed of current situations or changes that may benefite/restrict their ability to purchase/sell.
- Locate possible homes that meet the buyers criteria while eliminating what won't.
- Preparing offers and working with the lender to put our best offer forward, increasing the clients chances of getting their offer accepted.
- Reviewing incoming offers for sellers and going over the offers with the sellers so they understand the ins and outs of each contract.
- Procure and prepare marketing strategies for potential listings. Set seller expectation based on current market analysis in that area with up to date data relevant to their neghborhood.
- Negotiating contracts and amendments for both buyers and sellers.
Account Manager
Red River Outdoor Living
10.2023 - 11.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Owner/Operator
M & G Pool and Spa Service
05.2005 - 03.2019
- Maintain Employee and Client relationships.
- Clean and Maintain Commercial and Residential Pool accounts including high rise appartments, condominiums, exclusive country clubs, gated communities and HOA pools.
- Personally Maintain high end commercial accounts that included Dallas Country Club, Northwood Country Club, Royal Oaks Country Club and the H.
- Maintain the day to day operation of the business including scheduling maintenance, scheduling repairs, inventory, commercial compliance and billing.
- Scheduling remodeling for both residential and commercial accounts.
Service Manager
Sunbelt Pools
02.1997 - 03.2005
- Met with customers to discuss service needs and offer available solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Implemented strategies to increase customer service satisfaction ratings.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opening Manager
Chili's Restaurant
09.1994 - 04.1997
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Fielded customer complaints and comments.
- Opened doors on time, greeted patrons and offered assistance with locating needed items.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Some College (No Degree) -
New Mexico State University
Las Cruces, NM05-1994
Skills
- Efficient Communicator
- Team player
- Strong Work Ethic
- Contract negotiation
- Works well independently
- Lead follow up
- Client management
- Sales closing
- Sales presentations
- Comparative market analysis
- Pool Studio Fluent
- Integrity Sales Training
Timeline
Account Manager
Red River Outdoor Living
10.2023 - 11.2024
Real Estate Agent
Goldmark Realty
03.2013 - Current
Owner/Operator
M & G Pool and Spa Service
05.2005 - 03.2019
Service Manager
Sunbelt Pools
02.1997 - 03.2005
Opening Manager
Chili's Restaurant
09.1994 - 04.1997
Some College (No Degree) -
New Mexico State University
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