Greg Torres
Cypress
Summary
Dynamic leader with a proven track record at Old Navy, enhancing customer experience and engagement through strategic merchandising and data-driven decisions. Excelled in problem-solving and team management, boosting sales and operational efficiency. Skilled in customer service and store organization, achieving significant improvements in customer satisfaction and team productivity.
Overview
25
25
years of professional experience
Work History
Assistant Store Manager
Old Navy
08.2012 - Current
- Executed merchandising strategies for increased product visibility and sales.
- Analyzed sales data for informed decision-making on product placement.
- Conducted regular audits for accurate stock levels, reducing excess inventory.
- Identified sales opportunities through customer interactions, maximizing revenue.
- Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
- Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
Sales Manager
Staples, The Office Supply Superstore
10.2008 - 07.2012
- Utilized data analytics to refine sales techniques for improved customer engagement.
- Encouraged cross-training for improved versatility and team collaboration.
- Developed comprehensive sales strategies by analyzing market trends and customer needs.
- Streamlined sales workflows to reduce bottlenecks and accelerate closing cycles.
- Cultivated a high-performing sales team for improved morale and increased productivity.
Assistant Store Manager
Sports Authority
10.2006 - 08.2008
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
Assistant Store Manager
Kohls Department Store
10.1999 - 08.2006
- Executed merchandising strategies for increased product visibility and sales.
- Analyzed sales data for informed decision-making on product placement.
- Identified sales opportunities through customer interactions, maximizing revenue.
- Guided team members through challenges with clear communication and support.
Education
BBA - Business Management
University of Texas At Brownsville
Brownsville, TX06-1997
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Store organization
- Customer relations
Languages
Spanish
Full Professional
Timeline
Assistant Store Manager
Old Navy
08.2012 - Current
Sales Manager
Staples, The Office Supply Superstore
10.2008 - 07.2012
Assistant Store Manager
Sports Authority
10.2006 - 08.2008
Assistant Store Manager
Kohls Department Store
10.1999 - 08.2006
BBA - Business Management
University of Texas At Brownsville
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