Greg Wahl
Mount Pleasant,Wisconsin
Summary
Professional with strong background in correctional facility operations, prepared to contribute effectively to maintaining order and safety. Skilled in conflict resolution, inmate supervision, and security protocols. Reliable team player with focus on collaboration and achieving results, adaptable to changing needs. Known for leadership, integrity, and excellent communication skills.
Overview
14
14
years of professional experience
Work History
Truck Driver
United Rentals
10.2023 - Current
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
Truck Driver
J.B. Hunt
07.2020 - 10.2023
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Trained new hires on company policies and procedures, reinforced the standards of the company and fostered the growth of new employees.
Sales Service Driver
Gordon Food Service
10.2019 - 07.2020
- Navigated through various routes using GPS technology while adhering to local traffic laws, ensuring timely deliveries without incident.
- Trained new hires on company protocols for service driver positions, reinforcing standards of excellence throughout team operations.
- Ensured prompt invoice collection from clients after successful deliveries, contributing towards consistent cash flow for the business.
- Addressed any customer concerns promptly and professionally, fostering trust between the company and its clientele.
City Driver - Dock Worker
ABF Freight
10.2018 - 10.2019
- Managed timely completion of assigned tasks despite weather challenges or other unforeseen obstacles throughout the day.
- Provided exceptional customer service during pickups and deliveries by addressing questions or concerns promptly according to company guidelines.
- Increased overall company reputation through consistent demonstration of professionalism both on the roadways and during customer interactions.
- Maintained accurate records of deliveries and pickups, submitting completed paperwork promptly to management.
Probation and Parole Agent
State of Wisconsin Department of Corrections
04.2017 - 10.2018
- Coordinated with treatment providers in implementing structured programs designed to address parolees'' mental health, substance abuse, or behavioral issues.
- Reduced recidivism rates by providing appropriate resources and guidance to help parolees successfully reintegrate into society.
- Assisted in the development of policies and procedures related to parole supervision and post-release services, ensuring compliance with state standards and best practices.
- Worked closely with law enforcement agencies during searches or apprehensions of absconding or noncompliant offenders to maintain order within communities.
Correctional Officer
State of Wisconsin Department of Corrections
07.2016 - 04.2017
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Law Enforcement Cadet
State of Wisconsin Department of Transportation
01.2016 - 03.2016
- Conducted physical training to keep fit and perform job duties productively.
- Followed protocols and procedures to perform tasks quickly and minimize mistakes.
- Utilized clear communication and interpersonal skills to build relationships with other cadets.
Correctional Sergeant
State of Wisconsin Department of Corrections
01.2015 - 01.2016
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
- Monitored and confirmed compliance with safety standards and regulations.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
Correctional Officer
State of Wisconsin Department of Corrections
05.2010 - 07.2015
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Interviewed inmates to obtain information and evidence.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Transported inmates to and from the institution for medical appointments and emergency trips. .
Education
Bachelors of Science - Criminal Justice -
University of Phoenix
Phoenix, Arizona06.2016
Skills
Verbal Communication
Incident Investigation
Conflict resolution proficiency
Security Protocols
De-Escalation Techniques
Policy Enforcement
Crisis Management
Recordkeeping
Inmate movement control
Rules of conduct
Security Procedures
Teamwork and Collaboration
Affiliations
- State of Wisconsin - Department of Corrections, Correctional Officer / Probation and Parole Agent, 07/2016, 10/2018
- Maintain care and custody of state offenders
- Maintain record and files
- Restore order after a disturbance or emergency
- Prepare documentation for court proceedings
- Train new employees
- State of Wisconsin – Department of Transportation, Law Enforcement Cadet, 01/2016, 03/2016
- Maintain records and files
- Respond to disturbances
- Enforce traffic laws
- Promote highway safety
- State of Wisconsin - Department of Corrections, Correctional Sergeant, 01/2015, 01/2016
- Direct work, school and leisure activities of offenders
- Direct work of Correctional Officers and Correctional Sergeants
References
References available upon request
Timeline
Truck Driver
United Rentals
10.2023 - Current
Truck Driver
J.B. Hunt
07.2020 - 10.2023
Sales Service Driver
Gordon Food Service
10.2019 - 07.2020
City Driver - Dock Worker
ABF Freight
10.2018 - 10.2019
Probation and Parole Agent
State of Wisconsin Department of Corrections
04.2017 - 10.2018
Correctional Officer
State of Wisconsin Department of Corrections
07.2016 - 04.2017
Law Enforcement Cadet
State of Wisconsin Department of Transportation
01.2016 - 03.2016
Correctional Sergeant
State of Wisconsin Department of Corrections
01.2015 - 01.2016
Correctional Officer
State of Wisconsin Department of Corrections
05.2010 - 07.2015
Bachelors of Science - Criminal Justice -
University of Phoenix
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