Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
Hobbies include music, camping, rock repelling, snow skiing, zoos and museums, church service
Generic

Greg Wangsgaard

Manhattan,KS

Summary

Customer Service Representative bringing 3 years of top-notch skills in oral and written multiple foreign language communication, active listening and analytical problem-solving skills. I enhance customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Compliance Assistant with 6 months of fantastic critical thinking, great memory and efficient at organizing vast amounts of data. Great at performing internal audits, conducting investigative reporting and transcribing information professionally and with a respect for privacy.

Experienced landscaper with over 20 years of experience in residential landscaping/hardscaping/sprinkler installation. Excellent reputation for resolving problems and improving customer satisfaction employing vigorous, hard labor and extra hours even in extreme temperatures.

Detail-oriented Painter experienced in preparing surfaces, applying paints and smoothing finishes. Collaborative team member with focused attention on safety. Specializes in residential painting.

Overview

71
71
years of professional experience

Work History

Painter

Self
04.2007 - Current
  • Painted surfaces using brushes, spray guns and paint rollers.
  • Operated power sprayers and hand tools to prepare and paint large areas.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming.
  • Protected surfaces from damage and spills by using drop cloths prior to and during painting.
  • Climbed scaffolding, staging, ladders and planks to reach work area surfaces and observed safety protocols to prevent falls.
  • Painted indoor areas such as hallways, bathrooms and lobbies.
  • Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
  • Mixed and matched paints according to customer specifications.
  • Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
  • Conducted final work check to assess quality and make corrections if necessary.
  • Applied caulk, putty and plaster to walls using correct techniques to achieve professional finishes.
  • Calculated accurate amounts of materials and estimated time for planned jobs.
  • Achieved optimal adherence by washing, treating and sanding surface.

Landscape Designer/Sprinkler Installer/Landscape Gardener

Self-employed
07.2002 - Current
  • Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
  • Mulched gardens, placed sod and adjusted soils to provide optimal growth potential.
  • Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
  • Rendered designs with manual and computer-aided methods.
  • Negotiated and fulfilled maintenance contracts for ongoing care.
  • Sourced high-quality trees, bushes, grass seed or sod, fertilizer and other supplies to complete new installations
  • Developed lasting customer relationships and grew network over time.
  • Applied weed and pest control chemicals to lawns, protecting grass growth and improving appearance.
  • Installed and maintained landscapes at homes, offices and parks.
  • Installed stonework according to landscape design plan and client specifications.
  • Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
  • Operated skid steers, wheel loaders, forklifts and yard goats.
  • Installed 10k+ square foot underground sprinkler systems to provide grass and gardens with adequate water supply.
  • Maximized water conservation, checking sprinkler spray angles and testing digital controller performance.
  • Created striking landscape designs, applying 20 years of diverse industry knowledge.

Landscape Designer

Wangsgaard Family Dentistry/Manhattan Dental
04.2005 - 11.2012
  • Negotiated and fulfilled maintenance contracts for ongoing care.
  • Rendered designs with manual and computer-aided methods.
  • Sourced high-quality trees, bushes, grass seed or sod, fertilizer and other supplies to complete new installations.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
  • Maintained routine landscaping schedules to boost lawn health.
  • Provided expert lawn care, mulching, aerating, sodding and trimming around walks, walls and flower beds.
  • Planted bulbs, trees, bushes and flowers for residential and commercial clients.
  • Developed lasting customer relationships and grew network by 1,500% over time.
  • Installed and maintained landscapes at homes, offices and parks.
  • Operated skid steers, wheel loaders, forklifts and yard goats.
  • Diagnosed lawn and garden issues and recommended targeted solutions.
  • Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
  • Worked with customers to develop designer landscaping plans for various budgets.
  • Maximized water conservation, checking sprinkler spray angles and testing digital controller performance.
  • Created striking landscape designs, applying 20 years of diverse industry knowledge.

Dental Office Cleaner

Wangsgaard Family Dentistry/Manhattan Dental
10.1987 - 03.2005
  • Cleaned desks, office equipment, walls, files, ledges and countertops daily by dusting surfaces.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Used vacuum and shampooers from daily to every 6 months to clean carpeted areas in offices, lobbies and corridors.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards and activating building alarm.
  • Supervised supplies in inventory and submitted reorder requests.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Identified repair needs every 7 days and major maintenance concerns, and escalated issues to management.
  • Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
  • Applied insecticides and released fumigants to guard against insect and rodent infestations.
  • Used power scrubbing and waxing machines to scrub and polish floors.

Compliance Assistant

Usana Health Sciences Inc.
04.2000 - 09.2000
  • Investigated 100s of incidents and accidents to identify causes and potential preventive measures.
  • Took notes on 100s of field examinations and specific case details, updated databases and produced reports outlining results of investigations.
  • Maintained composure in stressful situations, confrontations, interviews and records searches.
  • Kept informed every 7 days regarding pending industry changes, trends or best practices.
  • Collected payment from customers, provided documentation and changed accounts to reflect current statuses.
  • Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
  • Assessed fees related to registration of multi-million dollar property-related documents.

Client Service Associate

Usana Health Sciences Inc.
07.1999 - 07.2002
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Used Excel software to prepare and submit database statistics, graphs and charts to accurately track financial movements.
  • Helped 100s of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Cultivated long-lasting multi-million dollar client relationships based on trust and solid understanding of business needs.
  • Resolved concerns with products or services to help with retention and drive sales and introduced clients to available online resources and services to increase convenience.
  • Used fluent language skills of Cantonese, Mandarin, and French to assist international associates in building and maintaining their multi-million dollar businesses.

Host

Applebee's Neighborhood Grill & Bar
05.1997 - 05.1999
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Used cash registers and credit card machines to cash out customers.
  • Recorded available tables after seating each party using specialized seating software.
  • Documented reservations and communicated changes to guests.
  • Checked and restocked server areas and organized and got change for front counter.
  • Kept detailed payment records throughout shift to complete cash and card payments.
  • Answered customer questions about hours, seating and menu information.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Informed servers of newly seated parties for speedy service.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Conducted dining room and server checks to assess readiness for expected customer loads.
  • Supervised server balance and monitored table turnover to accurately seat customers.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Prepared dining room for special upcoming functions by decorating and generating special group menus.
  • Planned and executed 30+ person guest parties by organizing menus, spaces and special requests.
  • Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by 25%.
  • Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
  • Assessed large restaurant and lounge according to state and federal cleanliness standards.
  • Kept track of event finances, initial deposits, due payments and final balances.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Custodian Worker

BYUI
01.1997 - 03.1997
  • Daily maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting improving professional environment by up to 75%
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
  • Reported vandalism or other damage to property to supervisor.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets increasing sanitation by up to 75%
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Followed OSHA safety standards and established SOPs when handling, mixing and storing hazardous chemicals and had 0 chemical related injury incidents.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.

Overseas Missionary

Church Of Jesus Christ Of Latter Day Saints
01.1995 - 12.1996
  • Volunteered at own expense and without pay in overseas locations and in various roles for duration of 2 years.
  • Taught 100s of people skills to improve living conditions.
  • De-escalated and resolved conflicts between local peoples and missionary representatives.
  • Led groups of volunteers on community service missions through urban and suburban areas to preach, educate on Bible teachings and promote peace and healthy living.
  • Trained 4 new missionaries on effectively sharing word of Christ in Asian community.
  • Gave over 100 talks in multiple venues about Christian religion to promote faith, compassion and encourage volunteerism.
  • Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.
  • Completed field mission overseas to assist native peoples in learning about Christian religion from 1995 to 1997.
  • Selected and set up appropriate props, backdrops and lighting to enhance learning environment by 200%.
  • Developed 10 year long relationships and friendships.

Customer Service Sales Clerk

Blockbuster Video
07.1994 - 12.1994
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Increased customer volume by at least 10% and strengthened customer relationships through consistent communication via phone and internet.
  • Determined customer needs and interests to recommend products to customers.
  • Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
  • Answered and directed at least 100 calls per week to manage customer accounts, respond to service queries and cancel accounts.
  • Reconciled orders and payments to coordinate logistics for over multiple accounts.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness boosting loyalty and satisfaction.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Processed accurate credit, debit, check and cash sales transactions for more than 100 customer orders per day.

Host

Applebee's Neighborhood Grill & Bar
03.1994 - 12.1994
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Checked and restocked server areas and organized and got change for front counter.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Routinely supported other areas of restaurant by answering telephones, line sweeping in kitchen line and completing financial transactions for other staff members.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Prepared dining room for special upcoming functions by decorating and generating special group menus.
  • Planned and executed 30+-guest parties by organizing menus, spaces and special requests.
  • Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by 25%.
  • Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
  • Assessed large restaurant and lounge according to state and federal cleanliness standards.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Construction Laborer

D & R Construction
06.1993 - 01.1994
  • Utilized hammers, saws, squares, levels and fastening devices to complete projects.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar.
  • Collected measurements and marked locations as part of project preparation.
  • Operated equipment such as fork trucks and skid loaders.
  • Erected and removed temporary structures such as trench liners and scaffolding to meet team needs.
  • Communicated with equipment operators to effectively assign equipment and manage smooth materials movements.
  • Directed traffic away from hazardous locations to protect team members and general public.
  • Helped successfully complete $250,000-$500,000 building project ahead of schedule.

Education

Some College (No Degree) - Human Anatomy

Cloud Community College
Wamego, KS

Some College (No Degree) - Biology

Kansas State University
Manhattan, KS

Some College (No Degree) - Biology

Brigham Young University - Idaho
Rexburg, ID

Some College (No Degree) - Biology

Kansas State University
Manhattan, KS

High School Diploma -

Manhattan High School
Manhattan, KS
05.1992

Skills

  • Hand and Power Tool, Construction Equipment Operation
  • Exterior and Interior Painting
  • Drywall Installation and Taping
  • High-End Residential Work Experience
  • Mold Eradication Techniques
  • Lawn and Shrubbery Irrigation
  • Landscape Equipment Knowledge
  • Plant Knowledge
  • Sprinkler System Maintenance
  • Landscape Design
  • Professional Relationships
  • Bilingual
  • Compliance Reporting
  • Consultations and Recommendations
  • Microsoft Excel

Accomplishments

  • Increased customer base by 400% through direct client referrals.
  • Promoted from Bilingual Customer Service Representative to Compliance Office Assistant after just 8 months with the company.
  • Became fluent in spoken language of Cantonese and Mandarin in 2 years of missionary work.
  • Installed multiple 10k+ square foot sprinkler systems alone and saved client over $1000-$3000.
  • Lettered in wrestling in 6A high school.
  • Sang for BYU Idaho Concert Chorale and Kansas State Singers and toured United States with them.
  • Established free and voluntary church sports program for Manhattan community and maintained it for 5 years.
  • Gave business support and legal and company guideline guidance to multi-million dollar companies for 6 months.
  • Taught free English language classes overseas to Asian language speakers for 2 years.
  • Formed own city trash clean up team and systematically picked up trash in Manhattan business and residential areas for 5 years.
  • Individually designed and installed multiple $5000+ landscape gardens in Manhattan area.
  • Tested out of 2 years of Mandarin classes at BYU Idaho.
  • Participated in local high school/elementary school mentoring program known as Wide Horizons my senior year in high school.
  • Led BYU Idaho Mandarin language club for a semester.
  • Have worked manual labor since the age of 9.
  • Have worked corporate office jobs for multiple years and been promoted numerous times.
  • Have operated multiple heavy machines for years including skid loaders and mini skid loaders.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Certified as lifeguard and wilderness survival technician in high school.

Additional Information

I am a person who has worked hard labor his whole life and gained new skills every step of the way. I'm not afraid to work and learn. I have excellent interpersonal skills and professionalism from decades of corporate and church service. I do every job with excellence and conscientiousness and am a great coworker. My family has lived in this area for 50 years and have helped to build up Manhattan. I am a dedicated Christian and seek to promote integrity and trust and honor in everything that I do including volunteer service of multiple kinds. I have had health challenges for a good part of my life but am adapting and living more healthy to increase my vigor and energy. I will bring great assets to any employer.

Languages

Cantonese
Professional Working
Mandarin
Professional Working
French
Limited Working
English
Native or Bilingual

Timeline

Painter

Self
04.2007 - Current

Landscape Designer

Wangsgaard Family Dentistry/Manhattan Dental
04.2005 - 11.2012

Landscape Designer/Sprinkler Installer/Landscape Gardener

Self-employed
07.2002 - Current

Compliance Assistant

Usana Health Sciences Inc.
04.2000 - 09.2000

Client Service Associate

Usana Health Sciences Inc.
07.1999 - 07.2002

Host

Applebee's Neighborhood Grill & Bar
05.1997 - 05.1999

Custodian Worker

BYUI
01.1997 - 03.1997

Overseas Missionary

Church Of Jesus Christ Of Latter Day Saints
01.1995 - 12.1996

Customer Service Sales Clerk

Blockbuster Video
07.1994 - 12.1994

Host

Applebee's Neighborhood Grill & Bar
03.1994 - 12.1994

Construction Laborer

D & R Construction
06.1993 - 01.1994

Dental Office Cleaner

Wangsgaard Family Dentistry/Manhattan Dental
10.1987 - 03.2005

Some College (No Degree) - Human Anatomy

Cloud Community College

Some College (No Degree) - Biology

Kansas State University

Some College (No Degree) - Biology

Brigham Young University - Idaho

Some College (No Degree) - Biology

Kansas State University

High School Diploma -

Manhattan High School

Hobbies include music, camping, rock repelling, snow skiing, zoos and museums, church service

I have camped my entire life all over the country. I have enjoy camping at all times of the year from Washington state to Nova Scotia and from Yellowstone to the deserts of Arizona and Utah and have hiked week long trails. I also enjoy rock climbing and repelling when camping and love spelunking. I have skied all over the rocky mountains ever since I was in 8th grade and my favorite place to ski is Alpine, in Utah. I have enjoyed singing as a baritone for multiple traveling choirs including the Concert Chorale at BYU Idaho and performed at the Mormon Tabernacle in Salt Lake City, Utah and other states as well. I then sang with the Kansas State Singers and traveled to perform with them. I have taught myself to play the piano and enjoy playing everything from classical to ragtime to pop and country music. I love going to zoos and have been to Taronga Zoo in Sydney, Australia and Denver, Waco, Topeka, Kansas City, Salt Lake, and even enjoy our local zoo here in Manhattan, Kansas. I love learning and exploring the natural world and have been fossil and rock hunting since I was in preschool. I have found multiple arrowheads and crinoids and collect all manner of fossils and even copper and gold ores.  I have gone to the Museums of Natural History in Sydney, Australia, Salt Lake City, Utah, Denver, Colorado, Kansas City, Missouri, Atlanta, Georgia and Houston, Texas. I love giving service to others and have been grateful for all the opportunities to serve overseas preaching Christ's Gospel and seeing it enrich and empower people. I enjoyed teaching english, serving in charitable organizations, in church callings, organizing and maintaining local services and serving in outreach programs. I am also a big sports fan especially the Kansas State Wildcats and enjoy both college and professional football, baseball, basketball, wrestling, and can even tolerate soccer. I consider myself to be a person of multiple interests and experiences and skills.  

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Greg Wangsgaard