GREG WARTERS

SCOTTSDALE,Arizona

Summary

Dynamic Operations Manager and Driver Specialist with a proven track record at JPMorgan Chase and in the ride-sharing industry. Expert in driving team performance through effective leadership and staff development. Achieved significant improvements in customer satisfaction and operational efficiency by fostering a culture of continuous improvement and accountability.

Overview

years of professional experience

Work History

Driver Specialist

Lyft/Uber/Uber Eats

07.2024 - Current

Enhanced customer satisfaction by providing timely and efficient deliveries.
Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Managed time effectively during busy periods to prioritize deliveries based on urgency or importance, leading to satisfied customers.

Operations Manager

JPMorgan Chase

01.1991 - 12.2023

Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Trained and guided team members to maintain high productivity and performance metrics.
Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
Established performance and service goals and held associates accountable for individual performance.
Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Streamlined operations processes for increased efficiency and enhanced customer experiences.
Mentored team members in developing their skills and advancing their careers within the organization.
Analyzed key performance indicators to identify areas for improvement and develop action plans accordingly.
Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Spearheaded process improvements, resulting in increased productivity and reduced operational costs.

Education

Associate of Arts - Business Management

Alfred College, Alfred, NY

Business Management

St John Fisher College, Rochester, NY

Skills

Customer Service
Team Building and Leadership
Staff Development
Goal Setting
Customer Relationship Management (CRM)
Customer Service Management
Staff training/development
Call Center Management

Account Management
Workflow Management
Employee Motivation
Operations Management
Excellent navigation
Driver Training Experience
GPS technology utilization

Timeline

Driver Specialist - Lyft/Uber/Uber Eats

07.2024 - Current

Operations Manager - JPMorgan Chase

01.1991 - 12.2023

Alfred College - Associate of Arts, Business Management

St John Fisher College - , Business Management