GREG WARTERS
SCOTTSDALE,Arizona
Summary
Dynamic Operations Manager and Driver Specialist with a proven track record at JPMorgan Chase and in the ride-sharing industry. Expert in driving team performance through effective leadership and staff development. Achieved significant improvements in customer satisfaction and operational efficiency by fostering a culture of continuous improvement and accountability.
Overview
34
34
years of professional experience
Work History
Driver Specialist
Lyft/Uber/Uber Eats
2024.07 - Current
- Enhanced customer satisfaction by providing timely and efficient deliveries.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Managed time effectively during busy periods to prioritize deliveries based on urgency or importance, leading to satisfied customers.
Operations Manager
JPMorgan Chase
1991.01 - 2023.12
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Established performance and service goals and held associates accountable for individual performance.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Streamlined operations processes for increased efficiency and enhanced customer experiences.
- Mentored team members in developing their skills and advancing their careers within the organization.
- Analyzed key performance indicators to identify areas for improvement and develop action plans accordingly.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Education
Associate of Arts - Business Management
Business Management
Skills
- Customer Service
- Team Building and Leadership
- Staff Development
- Goal Setting
- Customer Relationship Management (CRM)
- Customer Service Management
- Staff training/development
- Call Center Management
- Account Management
- Workflow Management
- Employee Motivation
- Operations Management
- Excellent navigation
- Driver Training Experience
- GPS technology utilization
Timeline
Driver Specialist - Lyft/Uber/Uber Eats
2024.07 - Current
Operations Manager - JPMorgan Chase
1991.01 - 2023.12
Alfred College - Associate of Arts, Business Management
St John Fisher College - , Business Management
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