Greg Williams

Pre-Sales Engineer / Technical Sales Consultant Telecommunication Network | Pre- Sales Engineering (AWS/Microsoft/Goggle Products) | Cloud Computing | System Security | Senior Cloud Network Engineer

Award-Winning Pre-Sales Engineer leader with years of experience delivering strategies and championing customers into the next level of communications. Helped build over 3+ Billion dollars in account growth with IBM, DXC, HP, CSC, Cisco, Microsoft, and other SI customers within AT&T. Impressive history of enhancing network performance, Security ,VOICE and IT systems. Enjoyed learning new technologies and staying relevant with industry standards. Enriched customers and helped peers grow there funnels also. NASTD / NASCIO

Weightlifting, Football, Team memorabilia , Telecommunications, IT

• Introduction to Artificial Intelligence 02/01/2024 Certificate LinkedIn
• Using Fields for Splunk - Splunk 06/18/2024
• Introduction to Splunk - Splunk 06/18/2024
• What is Splunk - Splunk 06/18/2024
• Cisco Engineers, Florida State University / Florida A&M School of Engineering / Cisco CCNA:
• Cisco Recertified in Cisco Routing and Switching Solutions Specialist
• Cisco CCNA Security 640-554
• Cisco VPN 642-511 642-427
• Cisco 643-883
• Cisco CCNA Voice 460-460
• Cisco CCNA Wireless 640-7221
• Cisco Recertified in CCDA 640-861
• Cisco (350-029) CCIE Service Provider Comprehensive
• Cisco Securing Cisco Networks with Threat Detection 600-199
• Cisco Enrolled in Cisco IOS Security Specialist
• Advanced Wireless LAN for System Engineers 642-586
• Cisco CCNP – Voice Implementing Unified Communications Manager 642-457
• Cisco CCNP – Voice Integrating Cisco Unified Communications Applications 642-467
• Cisco (640-460) Implementing Cisco IOS Unified Communications (IIUC)
• Cisco (642-873) Designing Cisco Network Service Architectures Exam
• Cisco LCSARS Lifecycle Services Advanced Routing and Switching 646-058
• Cisco SSCND Security Securing Cisco Network Devices 642-551
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• Cisco CCDA Design 640-803
• Cisco AWLANFE Advanced Wireless LAN for System Engineers 642-586
• Cisco (650-059) Lifecycle Services Advanced Routing and Switching
• Cisco (642-061) Routing and Switching Solutions for System Engineers
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• Lifecycle Services (650-059) Advanced Routing and Switching
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• Cisco (646-589) Cisco Lifecycle Services Advanced Wireless
• Cisco CCDA Design for Cisco Internet Solutions 640-861
• Cisco (642-551) Securing Cisco Network Devices - SND
• Cisco (642-651) Wide Area Application Services for System Engineers
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• Cisco RSSSE Routing and Switching for System Engineers 642-061
• Cisco Enrolled in Cisco IP Telephony Design Specialist 642-415
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• (640-553) Implementing Cisco IOS Network Security
• Fotec Fiber Optic Training - Performance And Parameters of Fiber Optic Components, Link Systems, Networks, And Troubleshooting Their Problems. Test Equipment Includes OTDR, MINI Source. Certs
• Cisco DeltaCom Router Training / Orlando, FL. / Tampa, FL. •
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• Adtran Channel Bank Training / Orlando, FL./ Jacksonville, FL/ Greenville, SC./ Tampa, FL.
• TTC T-Berd Training (950, 2209, 2310.107A) / Jacksonville, FL. / Tallahassee, FL./ Orlando, FL. Greenville, SC
• AC & DC Training / Orlando, FL.
• Pole And Ladder Climbing School / Marianna, FL.
• Train The Trainer / Atlanta, GA. / Smith System of Driving / Atlanta, GA.
• Nortel Ethernet Routing and Switching 8600 920-233
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• Polycom Voice over
• Polycom Data Networking for Audio /Video Environment
• Ciena Certifications: CN2400 05/21/2007 Core Stream Optical 05/24/2017
• Ciena CN4200 Advanced Services Platform
• Nortel Certifications: Nortel VPN Router, Nortel Ethernet Routing And Switching
• Polycom Certifications: Voice Over IP Certification, Data Networking Certification
• Adtran Certifications: ACSP Certification
• Juniper Certifications: JNSS-SJNSS-WX
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• Cisco Certifications: Securing Cisco Network Devices, CCDA, Cisco Advanced Wireless, Cisco Lifecycle Services Advanced Wireless (RSSSE) Routing And Switching Solutions For System Engineers
• Citrix Certification: Certified Sales Professional CCSP
• 05/18/2007 Global Knowledge Nortel Customized Ethernet Routing And Switching 8600 Configuration And Management
• 04/23/2007 Juniper DX (DXAP) Associate Exam JNO-320 SR2178198
• 06/27/2007 Juniper Networks Certified Internet Associate (JNCIA-WX) JNO 310
• 09/10/2007 Cisco Lifecycle Services Advanced Routing And Switching 646-058
• 09/04/2007 Adtran Overview of Wireless Solutions
• 08/22/2007 Cisco Routing And Switching Solutions Systems Engineers 642-054
• 08/30/2007 Adtran Wireless LAN 101
• 05/08/2007 Cisco Lifecycle Services And Advanced Wireless 646-589
• 06/27/2007 Juniper Networks Certified Internet Associate DX
• 02/15/2007 Polycom Data Networking For Audio/Video Environments
• 01/21/2007 Polycom Voice Over IP •
• 04/09/2007 Cisco Design For Cisco Internet Work Solutions 640-861 •
• 04/19/2007 Advanced Wireless LAN For System Engineers 642-586 •
• 04/23/2007 Juniper DX (JNCIA DX) • 02/01/2006 Juniper Network Sales Specialist JNSSWX •
• 04/11/2006 Juniper Network Sales Specialist JNSSDX
• 10/20/2008 Juniper 20, 2008 Juniper Networks Certified Assocaite, Firewall VPN JNCIA-FWV
• 09/01/2006 Nortel NCDS VPN Router
• 05/14/2007 Nortel Ethernet Routing Switch 8600 Config
• 08/11/2006 Juniper Networks Certified Internet Associate JNCIA-J
• 08/02/2006 Juniper OJNR Class Washington DC
• 08/11/2006 Juniper Networks Certified Internet Associate J-Series Track
• Juniper DX(DXAP) Associate Exam JNO-320
• Juniper Network Certified Internet Associate (JNCIA-WX) JNO-310
• Juniper Network Certified Internet Associate JNCIA-DX
• Juniper Network Certified Internet Associate
• Juniper Network Sales Specialist JNSS -WX
• Juniper Network Sales Specialist – DX
• Juniper Network Certified Internet Associate JNCIA-J JNO-340
• Juniper Network Certified Internet Associate J-Series
• Juniper Network Sales Specialist –JNSS
• Juniper Network Sales Specialist Router JNSS-R
• Juniper Network Engineer Specialist-JNSS
• Juniper Network Internet Associate Firewall/VPN
• Juniper Network Internet Specialist Enterprise Routing JNCIS-ER JNO-350
• Juniper Network Sales Associate JNSA-WX
• Juniper Network Certified Internet Associate Firewall/VPN-FWV Jno-521
• 08/22/2006 Securing Cisco Network Devices 642-551
• 01/26/2006 Juniper Network Sales Specialist JNSS
• 04/18/2005 Qwest VOIP Specialist
• The SIP School SSCA ID: 1294099144775
• 04/18/2005 Qwest IQ Networking Specialist
• 01/17/2005 Juniper Networks Sales Specialist JNSS
• 04/18/2005 Qwest Certified Onflex VOIP Specialist •
• 04/18/2005 Qwest Certified IQ Networking Specialist •
• 07/09/2005 Adtran University ACSP Adtran Certified Solution Professional •
• 2005 Camp Adtran Huntsville Alabama
• 2001 Florida State University CCNA Program
• 10/21/2005 Ascollta Securing Networks With Cisco Routers & Switches
• Citrx Certified Sales Professional CCSP
• Shoretel TT-102 Call Manager
• Shoretel TT-109 Call Manager Features
• Camp Adtran 2005 Alabama
• PaloAlto NEtworks Accredited Configuration Engineer (ACE) Exam PAN-OS 5.0
• AwardedCSP - Certified Sales Professional
• State of Florida Notary Public 2007 -2011

AT&T

¨ Sales support experience with strong coaching, presentation and closing skills.

¨ 2012 #13 SE in the Nation in PCG

¨ 2012 # 4 SE in SE region PCG

¨ Top Sales Engineer #5 PCG National SE in August 2012

¨ Top Sales Engineer #5 PCG National SE in September 2012

¨ Top Sales Engineer #4 PCG National SE in October 2012

¨ Top Sales Engineer #8 PCG National SE in November 2012

¨ Top Sales Engineer #8 PCG National SE in December 2012

¨ Top Performer in PCG South group 05/2012

¨ Top Performer in PCG South group 06/2012

¨ Good to Great in PCG South group 07/2012

¨ Spot Award in PCG South group 08/2012

¨ Top Performer in PCG South group 09/2012

¨ Spot Award in South PCG group 10/2012

¨ Top Performer in PCG South group 01/2013

¨ Good to Great in PCG South group 02/2013

¨ Top User of Tech Spot 2009

¨ Ethernet Training ATL 01/2013

¨ VPN Training Dallas 05/06/2013

¨ SOCS Training Birmingham, Al 2012

¨ 2012 PCG Trimester Cloud Top Revenue

¨ Top Sales Engineer 1st Trimester PCG National SE in 2013

Qwest / Sprint:

¨ Top Sales Engineer #1 June 2013

Spirit of Service Award” for the 2nd quarter of 2003

State of Florida 2004 Hurricane Letter “Service Appreciation Award”

Outstanding Performance Award 2006 Silver Medallion

Obtained the most Juniper Router Certifications 2007 within Qwest

♦ Received “Outstanding Performance Award – Silver Medallion” for 2006

♦ Won “Spirit of Service Award” for 2nd Quarter – 2003

♦ 100% Quota Award – 2002

♦ 100% Quota Award – 2003

♦ 100% Quota Award - 2004

♦ 99% of Quota - 2005

♦ 93% Quota in 2008 (due to down turn of the economy)

• Greg, and his team meets and exceeds there numbers for the year. At times Greg was at 200%, 155%, 137%, 164% of his growth number.
• He has been on Chows Championship team for the past four months ranging from 1st place to 8th.
• Major million dollar AVPN wins this year are Raycom Media & Southern Farm Bureau.
• Greg has had to fill in as , Sales rep, Service Manager, Repair, as well as completing his day to day task as a DNC and still finds a way to meet and exceed expectations…..

AT&T:

¨ EMC E20-002 – Cloud Infrastructure and Services

¨ Sales support experience with strong coaching, presentation and closing skills.

¨ 2012 #13 SE in the Nation in PCG

¨ 2012 # 4 SE in SE region PCG

¨ Top Sales Engineer #5 PCG National SE in August 2012

¨ Top Sales Engineer #5 PCG National SE in September 2012

¨ Top Sales Engineer #4 PCG National SE in October 2012

¨ Top Sales Engineer #8 PCG National SE in November 2012

¨ Top Sales Engineer #8 PCG National SE in December 2012

¨ Top Performer in PCG #1 South group 05/2012

¨ Top Performer in PCG #1 South group 06/2012

¨ Good to Great in PCG South group 07/2012

¨ Spot Award in PCG South group 08/2012

¨ Top Performer in PCG #1 South group 09/2012

¨ Spot Award in South PCG group 10/2012

¨ Top Performer in PCG #1 South group 01/2013

¨ Good to Great in PCG #1 South group 02/2013

¨ Top User of Tech Spot 2009

¨ Ethernet Training ATL 01/2013

¨ VPN Training Dallas 05/06/2013

¨ SOCS Training Birmingham, Al 2012

¨ 2012 PCG Trimester Cloud Top Revenue

¨ Top Sales Engineer 1st Trimester PCG National SE in 2013

¨ Top Sales Engineer #1 June 2013

QWEST:

Received “Outstanding Performance Award – Silver Medallion” for 2006

♦ Honored with “Service Appreciation Award” from the State of Florida for performance during the

Hurricane season

♦ Won “Spirit of Service Award” for 2nd Quarter – 2003

♦ 100% of Quota - 2002

♦ 100% of Quota - 2003

♦ 100% of Quota - 2004

♦ 99% of Quota - 2005

♦ 91% of Quota - 2006

♦ 109% of Quota - 2007

♦ 97 % Quota in 2008 (due to down turn of the economy)

♦ Obtained the most Juniper Router Certifications 2007 within Qwest

♦ IAU usage Contest Winner for Qwest

¨ Won numerous sales awards and bonuses for outstanding sales ­­­­­­­­­­­.

♦ 100% quota attainment while in sales.

♦ Let The Games Begin Sales Contest – 100% sale obtainment in the group.

♦ Diamond Club Winner 08/07/1996

♦ Diamond Club Winner 02/11/1997

♦ Certificate of Appreciation 10/05/1997 Business and Government Accounts

06/22/2013 ~ New Orleans

All,

The circuit is back up even though we saw the interface up/up apparently the signal strength was low.

We reseated the cables and the circuit came back up.

I want to thank Gregg Williams for all the assistance in contacting the correct people and working the issue with me throughout the night.

Regards. ATT Backbone Outage The whole network plus Intl. was down....

Anand Soodeen

Superior Energy – North American Services

Communications Manager

_________________________________________________________________________________________

From: Soodeen, Anand [mailto:ASoodeen@superiorenergy-nas.com]
Sent: Monday, August 12, 2013 3:19 PM
To: WILLIAMS, GREG
Cc: Meitzler, Carey - SES; Bell, Chett - SES
Subject: ATT Customer Service

RE: Network outage – 171011149\Gregg Williams North America

Gregg,

I wanted to thank you and let you know how much I appreciated your help in restoring our service.

I was really impressed in the manner in which you handled our outage.

I cannot remember the last time an ATT employee handled an outage with the urgency that you took on behalf of Superior Energy –NAS.

You were copied on an email I sent out to several ATT contacts in which I requested urgent assistance due to my 50 Mb MPLS circuit was disconnected.

You were the first person that responded and stayed with me for duration of the outage. (6:00 PM Friday through Saturday morning @ 7:30 AM)

Normally I would expect to be passed on to my assigned account service manager however that was not the case with you.

What impressed me the most was the fact you did not care that you were not assigned to our account you were only concerned with finding a resolution in restoring our circuit.

I am not sure how you found a LEC to show up at our Data Center AT 3:00 AM on a Saturday morning but I am sure glad you did.

I was also amazed that you found the correct person in provisioning during those hours and was able to re-engineer our circuit back to its original state.

Thanks again Gregg and even though I know you are not the person assigned to my account you have proven that you are a person that can get results.

ATT should be proud to have a person like you on their team. In times when large companies skimp on customer service you have proven that ATT can still put the customer first.

Good luck on your career at ATT, however I don’t believe you will need any luck at all your hard work and dedication to customer service says it all.

Regards.

Anand Soodeen

Superior Energy – North American Services

Communications Manager

Desk: 713-983-2479

Fax: 281-372-3723

Mobile: 281-216-9806

asoodeen@Superiorenergy-nas.comRegards. ATT Backbone Outage The whole network plus Intl. was down....

Anand Soodeen

Superior Energy – North American Services

Communications Manager

______________________________________________________________________________

Greg

You are correct....we are a team....but teams have "impact players" that help influence the outcome....

You are doing just that Greg...in a very short time.

Simply oustanding effort by you....I call it "passion".

Awesome!!

Thank you,

Gregory W Fike
AT&T Sales Vice President
Premier Client Group

Sent to you by AT&T... America's Fastest Mobile Broadband Network. Rethink Possiblesm

From: WILLIAMS, GREG
Sent: Thursday, May 24, 2012 01:58 PM
To: LOVE, DREW
Cc: OGLETREE, NEWTON D; FIKE, GREGORY W; HASKETT, JOHN G; PETTUS, HBRYAN
Subject: RE: Greg Williams

Good Afternoon Team, (Mr. Fike, Mr. Ogletree, Mr. Haskett, Mr. Love, Mr. Pettus, and all the support)

Wow!!! I am speechless. I am glad to be part of a great team that is a leader in the communications field. With this said, I cannot accept all the credit that Pat has given. This is a TEAM environment in which the back office people need to be recognized as well.

To me this is where ATT can really monopolize the business. The “T” touch. AT&T is fortunate to have sales people who really care about their customers and “That’s what it takes”. Working with John and Drew’s customer base is like working with their family. They don’t have meeting’s they have re-unions… Thanks for the kind words…….

Thanks,

GW

Greg –

I received a call from Pat at Renasant this morning to confirm that they were up on the second circuit and to also recognize your help during this incident. He asked for you supervisor’s contact info to ensure your actions did not go unnoticed and that he was very appreciative.

Thanks again for going above the call of duty yesterday. You work ethic and willingness to get involved in the “ugliest” of situations since Day 1 has not gone unnoticed as noted below. As Pat shares below, we have enjoyed a strong partnership with Renasant Bank over years providing them with key solutions that allow them to function and compete in their industry. While none of us like these type scenarios that arise in our business it is always of critical importance in how we respond and recover from the incident. It is then through these positive response experiences that we are able to further strengthen our relationship / partnership even in the most difficult of situations.

Again thanks again for your support on Renasant.

Regards,

Drew

_______________________________________________________________

From: ALBANO, DAVID M Sent: Monday, June 24, 2013 7:14 AM To: PCG SE Region Extend Subject: FW: Congratulations to our 1T 2013 Sales Challenge Winners! Importance: High

Team,

I want to personally congratulate the entire Region on being #1 in the 1T 2013 Sales Challenge!

We have come a long way together to produce these PCG-leading results! Our success has not come without a lot of hard work, teaming, innovation and perseverance! I am very proud to support this team and cannot thank you enough for all you do! Congratulations to all – well deserved!!!

Great Selling!

Dave SVP

______________________________________________________________________________

10/24/2012

Team, I have NEVER heard GTEL be as complimentary as they were on our monthly call that we just finished. Especially with all the headaches and issues that this account has had. Everyone, from Mike, Linda, Steve, Lou and Byron stated how impressed they were with how things have changed. Pricing is being sent expeditiously and provisioning is moving beyond GTEL’s expectations. Allison, Greg and Brian. Thank you for all the hard work that you do every day. As you can see, the hard work is noticed and we have been receiving orders from GTEL. I am proud to be on such a great team! Thanks again!

Kind Regards

Carlos F Olortegui

______________________________________________________________________________

From: MALONE, JOHN J Sent: Friday, March 27, 2015 9:59 AM To: HAYES, JENNIFER M Cc: WILLIAMS, GREG GRIFFIN, KEVIN J Subject: Greg Williams

Jennifer:

On our team call today, I mentioned my appreciation for the help I am receiving on an order that came in for the State Of North Carolina.

I want you to know that over the last several months, I have had the opportunity to work with Greg Williams. His positive attitude and willingness to assist me in any way to move the process forward is refreshing and appreciated.

Greg is a team player.

Regards,

John

Greg – truly appreciate your help and support…you are my top gun!

Carlos- your focus on your customers is inspirational….fire in the belly….or Passion.

Good teamwork guys!

______________________________________________________________________________

From: WILLIAMS, GREG Sent: Thursday, May 30, 2013 8:00 PM To: OLORTEGUI, CARLOS F; FIKE, GREGORY W Subject: Superior Energy Deadline 272 Relief lol Importance: High

From: PETTUS, HBRYAN Sent: Wednesday, December 19, 2012 10:18 AM To: PCG TSE Pettus Subject: FW: Taking Ownership

Team,

I had to share this as its not every day that you see a note from both the Customer and Sales Leadership so complimentary on one of our team.

Below is what Pat Connelly told Greg after I sent this to him. I think we all could take this and use it every day:

Thank you – both for taking great care of our customers and for setting an example that all of us should follow in putting the customer first. We have to earn our customer’s business every day and it’s clear that you understand that and put it into action.

Thanks for all the painstaking work you do for us down in Jackson Mr. Williams!!!

H. Bryan Pettus

AT&T Services Inc. | Regional Technical Director

______________________________________________________________________________

From: FIKE, GREGORY W Sent: Tuesday, July 10, 2012 10:35 AM To: WILLIAMS, GREG OGLETREE, NEWTON D Cc: PETTUS, BRYAN Subject: RE: Thanks for the kind words

You are making an impact Greg..keep it up!!

From my AT&T AVP

______________________________________________________________________________

From: Randy Case Sent: Monday, June 25, 2012 11:06 AM To: WILLIAMS, GREG; BRUMFIELD, JAMES W Cc: OGLETREE, NEWTON D; Garland Cooper Subject: Thanks Great job

Greg, Mr. Brumfield,

Greg, I told you I was thinking about sending a “Thank You” to all parties involved in getting this HCP(Miller Transporters) circuit finalized.

After reflection, I can only think of 2 folks who actually stepped up and made this thing come together. That’s Mr. Greg Williams and Mr. James Brumfield.

Greg, you firstly - you actually took control of getting this circuit installed where others at AT&T could not.

Mr. Brumfield - without your help and guidance, we may still be waiting on construction.

Both of you did a great job of communicating with me on issues and timeframes.

Great Job.

Newton - please pass this “atta boy” on for me where needed.

Sincerely,

Randy

Randy Case

Miller Transporters, Inc

______________________________________________________________________________

CenturyLink

Dear Doug,

I have known Greg Williams for roughly 20 years. In my capacity of Network supervisor my group installed and maintained DSO to Sonet level circuits including Ethernet and GigE. Greg was working in the Business Market Group at the time where he installed and maintained premise equipment for 911 circuits including DSO to T-1 level circuits for various customers in our district. Greg worked hand in hand with my team on major business customer upgrades plus DLC copper to fiber conversions. Greg also worked on installs and troubles at many of our high profile customers. This includes, Florida State University, FAMU, two local hospitals, and local law enforcement agencies including FDLE.

Greg is organized, efficient, extremely competent, and has an excellent rapport with business customers. His communication skills, both written and verbal, are excellent.

In summary, I highly recommend Greg for a position with our company. Greg will be a valuable asset to our team.

If you have any questions, please do not hesitate to contact me.

Sincerely,

Mike Travis

______________________________________________________________________________

From: WILLIAMS, GREG Sent: Wednesday, September 18, 2013 5:03 PM To: ALEXANDER, QUENTIN J Cc: DECKER, DUSTIN D; FIKE, GREGORY W Subject: Ergon

Congrats Big Daddy !!! Way to go on the win…..

Thanks,

GW

______________________________________________________________________________

From: OGLETREE, NEWTON D Sent: Friday, February 8, 2013 6:13 AM To: BENNETT, JUSTIN M ; WILLIAMS, GREG Subject: Re: Ivey Mechanical

Little Rooster, nice work!

Newton Ogletree

Sales Manager, AT&T Premier Client Group

Sent from my iPad

On Feb 8, 2013, at 12:16 AM, "BENNETT, JUSTIN M" wrote:

I want to share something with you guys from my meeting with Ivey Mechanical today…

I had a great meeting with Luther Burrell at Ivey Mechanical today. One of my main focus areas since joining the AT&T team is to talk to our customers about not just being a phone company or a telecom vender but that our goal and our desire is to be a strategic business partner who is there to help them enhance and grow their business in whatever way we can. I just want you to know that Luther at Ivey is a customer who sees and understands that. A major part of that is because of all that Greg Williams has done for him. He told me today “Greg Williams is the best technical resource and network design guy that we have ever had work with us at Ivey,” Luther went on to say, “ Greg is the best person that we have worked with at AT&T and we trust him. We don’t want to make any changes or additions to our network without you guys being a part of it.” Luther told me that he is looking at some major network enhancements later on this year and he wants us to come and be a part of a day of planning early in April that will include planning for the enhancements that they want to make, he would even like us to be a part of some meetings with some meetings that he wants to have with software venders so that we can make recommendations on what they need to do to accommodate these into their new network.

Greg Fike often talks about us moving customers from C to B and B to A, we put this type of relationship growth into our Team Account plan for 2013 and I believe that Ivey is becoming an A customer for us. It is clear that Luther wants us at the planning table because he values what we being to the table and he appreciates all that we have done for him. I just wanted to share this with you guys and to share with you how much Luther appreciates Greg and how Greg is helping us plan with and take care of this customer. I’m glad to have him on our team and I sincerely appreciate all of his dedication to take care of our customers and provide them with great network design and technical insight.

Greg Williams is the man I just wanted to share with you guys what Luther told me today.

Thanks,

-Justin

Justin M. Bennett

Regional Sales Account Manager

Premier Client Group

______________________________________________________________________________

From: COX, KEVIN Sent: Thursday, May 08, 2014 4:26 PM To: HAYNES, LEIGH; SCHELD, MIKE; MASON, PAUL S Cc: CORRY, KEVIN M; WILLIAMS, GREG; LAKEMAN, AMELIA M; OGLETREE, NEWTON D; KISSINGER, DAMON B; LEVER, JAMES E; DEMKO, BARB D Subject: RE: South Carolina Farm Bureau - SVID T008MY | Trouble Tickets: 450103029, 450102496, 450203044| SC AVPN Latency

Hello All,

First of all, I would like to commend Greg Williams for spear-heading and driving efforts to find the root cause of the latency issues with the 4 locations that we have repeatedly tested with little or no resolution. I spoke with Greg on several occasions today to get a feel for what the next steps would be to resolve these issues. We had a call this morning with Greg, Kevin Corry, and Shane Mason to discuss the next steps in the process. Greg engaged the CENTAC group and bridged on Quen Averett, the Director of CENTAC for support in testing the Richland County (450103064) ticket.

Further discussion with the CENTAC Group and Greg revealed some action items that Quen agreed to run with:

I was advised by Greg that a customer-facing call would be best suited for Monday or Tuesday of next week depending upon results over the next couple of days. Dave Riberty is fully aware and currently engaged in working with a CENTAC, and is happy with the progress made so far.

Thanks,

Kevin Cox

Service Manager

______________________________________________________________________________

From: OGLETREE, NEWTON D Sent: Wednesday, December 19, 2012 7:19 AM To: LANDS, MIKE; GARY, JAMES R; COOPER, BRUCE; OLORTEGUI, CARLOS F; PETTUS, HBRYAN; MCCOY, JASON M; VICE, CONNIE B; Vander Ploeg, Kelli; FIKE, GREGORY W Subject: FW: Taking Ownership

I wanted to share this note I received yesterday with the leadership team. By the way, this is about the fourth note like this I have received this year from customers recognizing Greg Williams for his willingness to take ownership of a problem and then step out of his AT&T defined responsibilities and help a customer solve it. This is a great example of leadership.

After reflecting on this, I had to ask myself if my customers view everyone on my team and the extended team the same way. If there are some that exhibit this quality, what can I do to model that behavior across the entire team? I believe Greg is doing the things we need everyone to do, sales, service management and technical community. 2013 is our chance to get there.

Newton Ogletree

Sales Manager

AT&T Premier Client Group

Office: 205 968 4883

Mobile: 205 212 0371

______________________________________________________________________________

From: Jeannie Benoit [mailto:Jeannie.Benoit@bxsi.com] Sent: Friday, November 09, 2012 3:05 PM To: PETTUS, HBRYAN Subject: FW: THANK YOU Importance: High

Mr. Pettus,

Underway, for the last year and half, BancorpSouth Insurance Services and AT&T has been working on Migration Project, from the BellSouth Legacy System to the AT&T Network which has been very painful. Please be advised that Greg Williams has been very helpful troubleshooting major issues with latency as they arise. Mr. Williams has been very quick to respond as well as assisting with resolving issues very quickly. Robbie Robbins has been most helpful as well. There are times that Mr. Williams has gone far and beyond the call of duty, calling me providing me with update statuses after hours which has been very much appreciated.

Jeannie Benoit

Vice President - Director of Network Services

______________________________________________________________________________

From: PETTUS, HBRYAN Sent: Monday, June 25, 2012 12:21 PM To: rcase@millert.com Cc: WILLIAMS, GREG Subject: RE: Thanks Great job

Mr. Case,

Thanks for taking the time to write this note! Greg began working for us back in February, and has continued to give us that “can do” attitude every day. Please let me know if there is anything I can help with in the future.

Mr. Williams,

Keep it up sir! Notes like these make my day.

H. Bryan Pettus

AT&T Services Inc. | Regional Technical Director |

______________________________________________________________________________

Albano Team,

We had another DDoS Defense win in February! Add Trustmark to the list of Fike banking accounts getting on board. Congratulations to Drew Love, John Haskett, Greg Edwards and Greg Williams for closing their 2nd DDoS deal this year. I’m hearing rumors of another win due to hit this month in Georgia. Your ISS’s will be reviewing a list of banking/utility accounts to ensure we’ve covered them all.

Think your regional bank/credit union is too small to be a target? – check out this article DDoS Attack Hides Bank Fraud at Regional Bank

Also-we’ve discussed this before, but DDoS attacks aren’t just for Banks anymore, check out DDoS Attacks Beyond Banking

Be sure you’re expanding your search beyond banking to include Utilities and Retailers with visible brand names.

______________________________________________________________________________

Congrats !!! You are my idol………………………….I wish I could be like you!

Richard Clark

______________________________________________________________________________

AT&T Services Inc. | Technical Sales Consultant

From: OGLETREE, NEWTON D Sent: Thursday, June 20, 2013 5:40 AM To: LOVE, DREW; HASKETT, JOHN G; CAVER, JAMES H; BANKS, GREGORY S; LAKEMAN, AMELIA M; BECK JR., DAVID; BENNETT, JUSTIN M; WILLIAMS, GREG; ALEXANDER, QUENTIN J; BRAZEAU, KEVIN J; ARTIS, JOHN Cc: CHESTER, DOUGLAS A; PETTUS, HBRYAN; DECKER, DUSTIN D Subject: NEW LOGO - FINANCIAL MANAGEMENT- PERSISTENCE PAYS OFF

Congratulations to Justin, Greg Williams, Kevin Brazeau, John Artis and Quentin Alexander. These guys have worked really hard over the past few months to win a new logo for AT&T. They have sold Financial Management a new PNT network, IP Flex and a Shoretel phone system. The network and IP Flex will bill $21K per month and the phone system will sell for $127K. This is all net new revenue for AT&T and a win back from Cybera.

The guys never gave up. They kept in front of the customer selling the value of AT&T and, most importantly, building a relationship where none had existed previously.

Nice work, guys!

Newton Ogletree

Greg, Sincere thanks for your tremendous diligence and 'can do' spirit. Your incredible efforts are a testament to your work ethic and ambition to deliver outstanding customer service.

Thank you!

Sincerely, Andy

Andy Smothers VP - Network Manager Hancock Bank 504-377-7650

Shawn,

Thanks for taking time for the feedback!! I’m glad we have a satisfied customer! Greg has continued to show that he knows how to get this done. I wish our service management would let him document it and reuse it on every single order.

Pat,

This is the continuing theme down in the Gulf States. Greg Williams is our go to guy when we are in a pinch.

H. Bryan Pettus

AT&T Services Inc. | Regional Technical Director | office: 615-377-5264 | wireless: 615-972-7796 |

email: hp2432@att.com | office address: 5310 Maryland Way, Brentwood, TN 37027

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From: REED, SHAWN L Sent: Tuesday, September 03, 2013 1:23 PM To: PETTUS, BRYAN Cc: FIKE, GREGORY W; LANDS, MIKE Subject: Murphy Oil - Recent Successes

Bryan,

Last Friday, Murphy Oil officially split into two publicly-traded companies; Murphy Oil Corporation and Murphy Oil USA, Inc. The week before, we finished the migration of their Houston Office to its new location in Houston’s Energy Corridor; which included MPLS, IPFlex, Managed Services, Network Integration (Moved the Data Center), and Network Integration (Moved 530 Workstations).

One of the critical aspects of our Houston Relocation Project was the installation of the 100mb EaPNT Service. Because I chose to order my SIP/IPFlex Service to a separate PNT Circuit for the same new location, the subsequent confusion within provisioning created a circumstance where we would be turning up the 100mb service after the 530 Employees had moved in.

Because provisioning did not fully approve our order, only the site-prep engineering would have ever been completed. Once Service Management discovered the problem, and facilitated the necessary approval, we were a month away from the customer’s requested due date and had not completed any facilities planning or construction. There was no fiber to the building, our order was already several months old, and subsequently missed the customer’s requested due date.

I realize this isn’t part of Greg’s role, but allowing us to utilize him a few minutes per day made a tremendous difference. We were able to see resources engaged quickly, and the necessary steps take to construct and provide the service before the customer’s move date.

Thanks for allowing us the opportunity to work with him.

Regards,

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Shawn L Reed Strategic Account Lead Original From: "CAVER, JAMES H" Date: 08/26/2013 7:33 PM (GMT-06:00) To: "PETTUS, BRYAN" Cc: "OGLETREE, NEWTON D LAKEMAN, AMELIA Subject: BancorpSouth Successful Internet Turn-Up Tonight

I want to give a big thanks to Greg Williams for his assistance on this. BancorpSouth had an Enterprise Google deployment starting this week & due to order issues, our initial due date was three weeks beyond the customer's target date. Greg pushed internally to get the circuit installed. This included personally picking up needed Ciena parts & getting them to Tupelo. I know this is not his primary role, but he successfully addressed a critical need for an important PCG customer.

Thanks, Greg!

Jim

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Good morning. I took a moment to recognize your work with your managers. Guys, you are moving the needle in this market. Be proud of what you three are doing.

Thanks for getting out there each day. You are making a difference.

Newton Ogletree

Sales Manager

AT&T Premier Client Group

Office: 205 968 4883

Mobile: 205 212 0371

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From: OGLETREE, NEWTON D Sent: Wednesday, May 01, 2013 5:33 AM To: DECKER, DUSTIN D; PETTUS, HBRYAN Subject: Quentin Alexander, Greg Williams and Justin Bennett

Good morning, Dustin and Bryan. I wanted to take a moment to mention the nice work these three guys are doing in the MS Mid-Market space. I have had the opportunity the past four months to attend approximately twenty sales meetings with these guys. I have to say that they are making great progress in turning this really difficult module from negative to positive. They are really synching up as strong team and they have hammered out a solid One AT&T message to the customers.

The funnel is growing with opportunities that will pay off later this year and on in to 2014. I am really proud of what they are doing.

Newton Ogletree

Sales Manager

AT&T Premier Client Group

Office: 205 968 4883

Mobile: 205 212 0371

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John, Greg,

Outstanding job on this! Thanks for your hard work and persistence!!

Gregory

From: SCOVITCH, KATE Sent: Monday, July 09, 2012 1:44 PM To: MCCLUNG, STACEY Cc: OGLETREE, NEWTON D; FIKE, GREGORY W; ARTIS, JOHN Subject: State Bank - Contracts Signed

Stacey,

Just wanted to give you some good news: State Bank & Trust signed contracts today: $1.4M PNT save for three years. Last year we had little to no relationship with this customer because they were fed up with service issues and wouldn’t talk with us. I had this listed as 5% chance of retaining late last year and it was my highest priority vulnerable account. John Artis used an outage in the fall as an opportunity; he handled it very carefully, engaged service management and used it as a way in to start dialogue with the customer. Over the past six months the customer has grown to trust AT&T through John and are spending $1.4 million with us to show it. We also expect a NBFW contract in the upcoming weeks as upsell.

Thanks!

Kate Scovitch

Great Job Greg!! Thanks for pushing the internal teams! Your internal contacts have made such a big impact.

H. Bryan Pettus

AT&T Services Inc. | Regional Technical Director | office: 615-377-5264 | wireless: 615-972-7796 |

email: hp2432@att.com | office address: 5310 Maryland Way, Brentwood, TN 37027

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From: WILLIAMS, GREG Sent: Monday, August 12, 2013 3:40 PM To: PETTUS, BRYAN Cc: FIKE, GREGORY W; OLORTEGUI, CARLOS F Subject: FW: ATT Customer Service

Great Job Greg!! Thanks for pushing the internal teams! Your internal contacts have made such a big impact.

H. Bryan Pettus

AT&T Services Inc. | Regional Technical Director | office: 615-377-5264 | wireless: 615-972-7796 |

email: hp2432@att.com | office address: 5310 Maryland Way, Brentwood, TN 37027

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From: WILLIAMS, GREG Sent: Monday, August 12, 2013 3:40 PM To: PETTUS, BRYAN Cc: FIKE, GREGORY W; OLORTEGUI, CARLOS F Subject: FW: ATT Customer Service

Greg:

Congratulations! You are the TOP user of TechSpot! We appreciate your usage and hope you find it helpful. We are going to follow up with you and interview you to get a bit more understanding of what you find helpful so that we can better serve others. Thanks for being a ROLE MODEL!

Rise

Rise Frankel

Director, Professional Development

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Greg and Justin,

I would like to thank you guys for jumping in and getting involved with helping us get this problem resolved. The performance of the guys we were working with before you got involved was terrible. For them to indicate that there was no problem is beyond belief.

Thanks again, Robert Lowery Director of I.T.

_______________________________________________________________________________

fyi

H. Bryan Pettus

AT&T Services Inc. | Regional Technical Director | office: 615-377-5264 | wireless: 615-972-7796 |

email: hp2432@att.com | office address: 5310 Maryland Way, Brentwood, TN 37027

From: FIKE, GREGORY W
Sent: Friday, October 19, 2012 4:17 PM
To: Grady Byrd; PETTUS, HBRYAN
Cc: Brian Williams; Alan Clark
Subject: RE: A note on a recent experience with AT&T...

Grady,

Thank you for the note about Greg Williams. He is a direct member of our local account team and I am glad to hear that he helped with your issue. Our number one priority is to focus on our customers. I will ensure we “Thank” Greg formally as direct customer feedback is very powerful and I want to recognize him on my next region all hands call.

Also, I am very concerned about your being out of service and being bounced around for several days until Greg took care of it. This is urgent for me and I will ensure we get to the bottom of this.

You will hear more from us regarding your poor experience (until GW stepped in)

Thank you for bringing this to my attention.

Have a fantastic weekend.

Gregory

Gregory W Fike

AT&T - Premier Client Group

Sales Vice President

205-969-4300

From: Grady Byrd sandersonfarms.com
Sent: Friday, October 19, 2012 3:46 PM
To: PETTUS, HBRYAN; FIKE, GREGORY W
Cc: Brian Williams; Alan Clark
Subject: A note on a recent experience with AT&T...

Gentlemen,

My name is Grady Byrd. I wanted to let you know of a recent experience I had with several employees of your company, one in particular.

The data connection from my location (in Hammond, LA) to our corporate office (Laurel, MS) went down sometime during the night of Tuesday, September 18. We realized something was wrong as we began the day Wednesday morning. Our corporate IT department called in a trouble ticket as soon as they realized it was going to take help from AT&T.

For two and half days we dealt with some AT&T employees telling us it was in your network and others telling us it was our equipment. Our equipment vendor would not RMA a new router, as they could not see any problems with our equipment. So after three days of shuttling employees and paperwork to another location two hours (round trip) away, the situation was no closer to getting fixed or resolved, and I was getting extremely frustrated with your company. Now it’s Friday afternoon, on September 21, and I’m facing the very real possibility of this still being out on Monday. This presents an entirely new and much larger array of problems. Monday is payroll day for the 475 (give or take a few, depending on the week) hourly employees who work here. Not to mention our timekeeping system had not been able to update clock/punch times during the outage.

During the day Friday, our network manager, Donovan Bush was able to push the hardware vendor into sending us a new router. He came down that afternoon and installed it. The only thing this changed was our confidence level in telling your people that it wasn’t Sanderson’s equipment (yes, about 50% of the people we spoke with were still saying it was our equipment).

Feeling like we were running out of options, Donovan made a personal call to someone he thought might be able to help us or at least get the right people involved. This person’s name is Greg Williams. His e-mail address is Gw110t@att.com. It only took a few minutes to realize we had someone who actually cared about fixing this and tried to understand the inconvenience and aggravation we were experiencing. He is the reason I am writing you this note. He stayed on the phone with us from 4:00 pm until it was fixed at around 10:00 pm. We spent almost three days calling, waiting, and dealing with people who told us over and over and over “we’re testing it”. Greg immediately got people involved and kept us in the loop. Within six hours of calling him, we were back up and running.

I want to express appreciation for the help Mr. Williams gave us. He was very patient with us and concerned about the problems we were experiencing. He is an outstanding representative for your company.

Thanks for your time….

Grady Byrd

Chief Accountant

Sanderson Farms, Inc.

Hammond Processing

CC Brian Williams – Director of Processing

Alan Clark – Manager of Information Systems

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From: Neil Haley
Sent: Monday, April 16, 2012 9:28 AM
To: MONICO, MAKAYLA; Joseph Tucker
Cc: LEWIS, THOMAS H; WILLIAMS, GREG; tripp.lewis@att.com; Mickey Taylor
Subject: RE: M&F Bank NBFW Bandwidth Issues
Importance: High

Thanks to everyone involved in helping to resolve our internet issue. If you don’t know already the latency was within the AT&T DNS server. Getting someone from AT&T to test the DNS server was an dreadful experience. Almost every department Greg reached out to didn’t even recognize us as a customer. We were told all afternoon by Kalee that it was not the DNS server causing the problem. After five hours on the phone the trouble magically cleared and someone came on line and said they received other complaints and rebooted the DNS server.

A special thank goes out to Greg Williams with Att who took ownership of this issue and remained committed all last week and especially on Friday’s call to resolving this issue.

Neil Haley
Telecom Manager
M&F Bank
Kosciusko, Ms.
(662) 289-5820

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From: Newman, Sheree
Sent: Monday, July 19, 2010 7:22 PM
To: SBGSWAT
Cc: Ford, Carmin; Jensen, Jamie
Subject: SE Funnel contest June 2010

AND THE WINNER IS......

Joe Casey!!!

2nd place

Greg Williams!!

I have attached the funnel both new open opportunities and any CPE deal that was opened and closed in June. Take a look and make sure your reps are inputting all the quotes you are doing in the funnel!

Congratulations to Joe & Greg! Joe what prize do you want you get first pick.....(see attached flyer)

Thank You,
Sheree Newman
Sales Manager Engineering

___________________________________

From: Newman, Sheree
Sent: Friday, June 25, 2010 3:23 PM
To: SBGSWAT
Subject: CONGRATS GREG!

CONGRATS TO GREG, we have our first Shoretel sold. I just counter signed a $43k CPE order for IA American. I'm sure you'll hear about this more from sales.

I know Greg was the lead on this deal but he wanted to make sure that I knew that all of

IBM & Global Systems Integrators

Tech Mahindra (GTM Project Toronto), TCV: $9M. Term: 36 Mos. US and Most of World AVPN, Dedicated Internet, Broadband and Network Integration DDI Services

Situation: Systems Integrator Tech Mahindra and AT&T entered a highly-competitive solution development and bidding process to support a news media client’s planned deployment of a new global network in the United States, Americas, EMEA and Asia Pacific. The customer required a highly-diverse, resilient and forward-looking global network to enable migration from legacy infrastructure to a cloud-first, secure and scalable environment. Over the course of ten months, AT&T and Tech Mahindra delivered 26 iterations of networking solutions to meet the client’s changing requirements and ultimately won the business by presenting a flexible and scalable network with security at the core, enhanced by Tech Mahindra’s experience in managing corporate divestitures and migrating applications and workloads to cloud environments.

Solution: AT&T will provide US and Most of World AVPN, Dedicated Internet Access, Broadband and Network Integration DDI Service.

Thanks to all who supported this sale, including:

Bernadette Goce, Strategic Account Lead

Stephen Bullier, Strategic Account Lead

Anna Garcia, Strategic Account Lead

Geoff Christ, Sales Director

Nancy Jennerich, AVP Sales

Rosie Kitson, VP Sales

Greg Williams, Technical Sales Consultant

Michelle Elegy, Technical Sales Consultant

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From: Raval, Niravkumar
Sent: Wednesday, December 22, 2021 11:35 PM
To: WILLIAMS, GREG ; Schmidt, John ; BUTLER, STEVE ; Scott Ciloski ; Wells, Jeff
Cc: Killedar, Mubeena ; BULLIER, STEPHEN P ; Varun Hugo Chico
Subject: RE: URGENT update requested from ATT: 10G Internet circuits - Seager St DC3

Hi Steve, Varun and Team.

We have to call out this activity as postponed due to absence of tech person from ATT side. We are highly concerned about such goof up on provider end where activity is well planned and scheduled well in advance. We called Steve several times to know the status of assigned engineer but his number was continuously unreachable.

I really appreciate Greg Williams, being on vacation he responded our call and joined the meeting. He tried to reach out ATT end stake holders but unfortunately it didn’t worked. Thanks a lot Greg for your presence and Customer first approach. Expecting the same from other team members.

BR,

Niravkumar Raval

Network engineering team

Jackson Account

Email: Niravkumar.Raval@jackson.com

Web: techmahindra.com

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Just wanted to say thank you for your help this weekend coordinating the conference call and Robbe.

Big help, so Thanks

From: WILLIAMS, GREG [mailto:gw110t@att.com]

Sent: Saturday, October 06, 2012 7:38 PM

To: Tucker, Richie

Subject: RE: communications rollover

Richie here is my home number as

well 601-956-6544. The Conf Bridge does time out so if anyone needs to use it

just call me and I can open it.

Thanks,

GW

_____________________________________________________________________________________

Greg,

Hard work gets recognized at AT&T. Thanks for all your doing for us in Mississippi! Keep

it up!

H. Bryan Pettus

AT&T Services Inc. | Regional Technical Director |

office: 615-377-5264 | wireless: 615-972-7796 |

Sent to you by AT&T... America's Fastest Mobile

Broadband Network.

_________________________________________________________________________________

_____________________________________________________________________________________

Hey

I received the DNC Survey results. I will update the MPP, and discuss during the mid-year review. I thought you’d like to know. Great job

WILLIAMS Score 4.69 out of 5; 6 responses

H. Bryan Pettus

AT&T

Services Inc. | Regional Technical Director

| office: 615-377-5264 | wireless: 615-972-7796 |

____________________________________________________________________________________

Downtown Nashville

Explosion

December 25, 2020

To:

AT&T Business Solutions Sales and Service Associates

The Friday early-morning downtown Nashville explosion that wounded at least three people also shattered windows and damaged buildings, including an AT&T Central Office. As a result, communications services for AT&T Business customers in the area have been impacted.

A FirstNet asset deployment was requested by the Metro Nashville PD to provide indoor/outdoor coverage in Nashville, TN. Preparations are underway to deploy a Network Disaster Recovery (NDR) satellite Cell on Light Truck (COLT).

The reactive statement below may be shared with customers asking about the impact of the Nashville explosion. We will also soon have a web site up with our latest messaging as well as service and restoration updates. “Service for some customers in Nashville and the surrounding areas may be affected by damage to our facilities from the explosion this morning. We are in contact with law enforcement and working as quickly and safely as possible to restore service.”

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Guys,

Greg

Williams our busy DNC down in Mississippi has been in the loop on another VDI deal. This deal was worked by JD on Mike Scheld’s team, not the ISS assigned to the account per Jason McCoy (ISM). JD is one of the “Albano Regional SME Specialists” that we discussed on Tuesday. Young Kim was NI engagement manager under Derrick Water House. I’m still getting all the details, but below what I have right now.

Trustmark

Bank in MS has signed an NI contract for VDI through Breakthrough Technologies. $250,000, 6 month contract for Analysis, Design and a Proof of Concept. After this period, they will decide if a full roll-out will occur. If it does, we will set them up with a V Block and VDI deal next year that will be in excess of $1.5M.

Initially the customer was looking at a private cloud type service. We had cloud conversations, but that evolved into VDI. Young Kim suggested our VDI offer, and it peeked the customer’s interests. Especially, the OPEx vs CAPEx model. Young Kim brought in Jeff(Technical SME) from Breakthrough Technologies. Jeff discovered Trustmark was working on a Proof of Concept, $3m for 300 users with a company NauTinx (sp?). The design was a nice self-contained VCE type solution. Jeff was able to convince them on the value we could provide on performing a 30 day analysis, then design and POC over 6th months for $250K vs $3mil For the analysis, they are going to set-up their “sniffer type” tools for 30 days. Their tool will create a report on what the Trustmark infrastructure looks like and what applications will fit a VDI infrastructure. The do a deep packet inspection on specific subnets tocreate an initial application profile that would show how VDI would benefit After the 30 days analysis, they will deliver the report, and begin discussion the overall design and POC. We are working on another mid-market customer EdSouth, expect to close that one soon.

H. Bryan

Pettus

AT&T

Services Inc. | Regional Technical Director

___________________________________________________

From: FIKE, GREGORY W

Sent: Friday, October 19, 2012 4:17 PM

To: Grady Byrd; PETTUS, HBRYAN

Cc: Brian Williams; Alan Clark

Subject: RE: A note on a recent experience with AT&T...

Grady,

Thank you for the note about Greg Williams. He is a direct member of our local account team and I am glad to hear that he helped with your issue. Our number one priority is to focus on our customers. I will ensure we “Thank” Greg formally as direct customer feedback is very powerful and I want to recognize him on my next region all hands call. Also, I am very concerned about your being out of service and being bounced around for several days until Greg took care of it. This is urgent for me and I will ensure we get to the bottom of this.

You will hear more from us regarding your poor experience (until GW stepped in)

Thank you for bringing this to my attention.

Have a fantastic weekend.

Gregory

Gregory W Fike

AT&T - Premier Client Group

Sales Vice President

205-969-4300

____________________________________________________________________

Mr. Byrd,

Thank you very much for taking the time to write this note. I hired Greg earlier this year, and he has been a huge help for us by getting things done. He truly has that “I’m on your side” attitude that our customers have appreciated. Have a good weekend and thanks again from writing,

H. Bryan Pettus

AT&T

Services Inc. | Regional

Technical Director | office: 615-377-5264 | wireless: 615-972-7796 |

From: Grady Byrd [mailto:GByrd@sandersonfarms.com]

Sent: Friday, October 19, 2012 3:46

To: PETTUS, HBRYAN; FIKE, GREGORY W

Cc: Brian Williams; Alan Clark

Subject: A note on a recent experience with AT&T...

“Operation Sunflower Seed”
“If you leave here with the word DUTY implanted in your mind; if you leave here with the word HONOR carved in your soul; if you leave here with love of COUNTRY stamped on your heart; then you will be a twenty-first century leader worthy. Of the great privilege and honor of leading. The sons and daughters of America” _
General H. “Stormin” Norman Schwarzkopf
This Memorial Day the leader of our team Ed Mueller Qwest’s president sent out a touching email letting us knows that Qwest stands behind their employees that serve in our nation’s military as well as our military as a whole. With this said “Operation Sunflower Seed” team was developed and sprang into action. As any great team we assembled an all-star group from St. Paul Minnesota, Phoenix, Arizona and Denver, Colorado.
This happens within Qwest leadership to the nation’s military. What I mean by this is that we have a passion in life to help others, especially our nation’s military during war times. This great nation was founded on our forefather’s principles in which our military provides the greatest security in the free world. And as Americans we take pride in people who serve in the military as well as work for a great telecommunications company such as Qwest.
With this said please take time to do something for someone that is less fortunate or needs a shoulder to lean on. It really goes a long way within someone’s life. This team has taken pride in this mission and built stronger relationships in the process which demonstrates the “Spirit of Service”. We have gathered over 150 pounds of Sunflower seeds and peanuts to send our Qwest troops to share with others. Something so small in stature but so large in someone’s life in time of need.
I would like to give a special thanks to the team that made this happen. The Children of Qwest who wrote letters to our soldiers. This all-star team consisted of Mr. Tony Stadther, Linda Young, Ms. Amy Evered and ST. Paul SBG team, Mr. Mark Dean and ST. Paul CFS team, Phoenix SE Team, and Carmin Ford that helped me put this great project together. Mr. Ed Mueller, Ms. Brenda Houston, and a very special thank you to Ms. Joyce Clark for helping spearhead this project, and our wonderful HR department. Mr. Ronald Wood and Mr. Gerald Smith from HR for the mailing of the boxes collected. To all our Qwest brothers and Sisters and military personnel our thoughts and prayers are with you. God Bless you and God Bless America!

Best Regards,
Operation Sunflower Seed Team
Greg Williams