Greg Zoll
Los Angeles,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Security Guard
Allied Universal
Culver City, CA
02.2023 - 04.2023
- Checked in visitors on iPad, logged all visitors and employees in Google Workspace, issued building badges, utilized Lark message system to contact employees.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Sales Associate
Ralphs Grocery Company
Sherman Oaks, Ca
01.2022 - 12.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
Delivery Driver
Uber Eats
Los Angeles, CA
11.2021 - 01.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified accuracy of all deliveries against order forms.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Parking Attendant
NBCUniversal
Universal City, CA
08.2021 - 11.2021
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Directed patrons to designated parking spaces.
- Responded to emergencies by directing traffic during emergency situations.
- Used hand signals or flashlights to direct motorists to parking areas or parking spaces.
- Kept parking lot usage orderly by enforcing parking regulations.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Assisted with parking lot security to deter theft and other criminal activities in parking lots.
Self Employed
Retired From Working
Springfield, Illinois
12.2014 - 08.2021
- Built positive and nurturing environments to support adult social and emotional growth.
- Assisted with light housekeeping duties as well as running errands.
- Supported adults in play activities, meals, and snacks, hygiene and socialization.
- Prepared meals and snacks for adults based on dietary guidelines.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Identified warning signs of emotional and developmental problems in adults
Office Support Staff Member
State Of Illinois Healthcare And Family Services
Springfield, IL
05.2006 - 12.2014
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Developed and maintained databases to store customer information.
- Secured and protected data from unauthorized access by complying with security protocols.
- Verified accuracy of data entered into system to produce error-free reports.
Education
Bachelor's degree - Business Administration And Management
Kaplan University
Davenport, IASkills
- File and Records Management
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Clerical Support
- Customer Relationship Management
- Office Equipment Proficiency
- Document Control
- Technical Support
- Service Standard Compliance
- Administrative and Office Support
- Spreadsheets
Additional Information
- AWARDS , Dean’s List – Kaplan University
Military
U.S. Navy - August 1985 to November 1988
Petty Officer Third Class (E-4)
Timeline
Security Guard
Allied Universal
02.2023 - 04.2023
Sales Associate
Ralphs Grocery Company
01.2022 - 12.2022
Delivery Driver
Uber Eats
11.2021 - 01.2022
Parking Attendant
NBCUniversal
08.2021 - 11.2021
Self Employed
Retired From Working
12.2014 - 08.2021
Office Support Staff Member
State Of Illinois Healthcare And Family Services
05.2006 - 12.2014
Bachelor's degree - Business Administration And Management
Kaplan University
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