Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gregcoli Robinson

Chicago,IL

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

14
14
years of professional experience

Work History

Customer Service Assistant

Chicago Transit Authority, CTA
Chicago, Illinois
05.2013 - Current
  • Greeted customers in a friendly manner and assisted with their inquiries.
  • Assisted customers over the phone, providing helpful information regarding products and services.
  • Resolved customer complaints promptly and professionally.

Security Guard

Securitas Security Services USA
Chicago, IL
02.2011 - 03.2013
  • Conducted daily security patrols of assigned areas.
  • Enforced safety regulations and monitored access control points.
  • Investigated suspicious activity and reported findings to management.

Education

High School Diploma -

St.Francis De Sales
Chicago, IL
05-1998

Some College (No Degree) - General Ed

Harold Washington College
Chicago, IL

Skills

  • Cash Handling
  • Customer Service
  • Teamwork skills
  • Interpersonal Skills
  • Customer service excellence
  • Reliability
  • Attention to Detail
  • Teamwork and Collaboration

Timeline

Customer Service Assistant

Chicago Transit Authority, CTA
05.2013 - Current

Security Guard

Securitas Security Services USA
02.2011 - 03.2013

High School Diploma -

St.Francis De Sales

Some College (No Degree) - General Ed

Harold Washington College
Gregcoli Robinson