Summary
Overview
Work History
Education
Timeline
Generic

Gregg Behrendt

Leander,TX

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

22
22
years of professional experience

Work History

Sales Associate

Lakeside Wine And Spirits
04.2023 - Current
    • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
    • Helped customers locate products and checked store system for merchandise.
    • Prepared merchandise for sales floor by pricing or tagging.
    • Rotated stock and restocked shelves to maintain product availability and store appearance.
    • Check in merchandise when delivered.
    • Contact with sales persons, sales managers and truck drivers.
    • Managed returns, exchanges and refunds in accordance with store policy.
    • Provided positive first impressions to welcome existing, new, and potential customers.
    • Engaged with customers to build rapport and loyalty.
    • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
    • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Certified Receiver

Total Wine And More
10.2021 - 04.2023
    • Kept work areas clean, safe and organized.
    • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
    • Unloaded pallets and deliveries and organized products in warehouse.
    • Placed, tagged, and secured merchandise in diverse designated areas.
    • Compared shipping orders and invoices against contents received to verify accuracy.
    • Double checked records, daily reports, and inventory transactions to identify and correct variances.
    • Adhered to tracking, documentation, and control standards in order to reduce loss and maintain compliance.
    • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
    • Maintained tidy, organized and safe work area to comply with cleanliness standards.

Store Manager

WB Liquors
04.2001 - 09.2021
    • Managed inventory control, cash control, and store opening and closing procedures.
    • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
    • Completed point of sale opening and closing procedures.
    • Rotated merchandise and displays to feature new products and promotions.
    • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
    • Assisted with hiring, training and mentoring new staff members.
    • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
    • Approved regular payroll submissions for employees.
    • Reconciled daily sales transactions to balance and log day-to-day revenue.
    • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
    • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

MBA - Management Information Systems

St Edwards University
Austin, TX
05.2001

BBA - Business Management

University of Houston - Downtown
Houston, TX
05.1995

Timeline

Sales Associate

Lakeside Wine And Spirits
04.2023 - Current

Certified Receiver

Total Wine And More
10.2021 - 04.2023

Store Manager

WB Liquors
04.2001 - 09.2021

MBA - Management Information Systems

St Edwards University

BBA - Business Management

University of Houston - Downtown

Similar Profiles

CREATE PROFILE
Gregg Behrendt