Summary
Overview
Work History
Education
Skills
Technology
References
Timeline
Generic

Gregg Bowman

Avondale,PA

Summary

Field Manager with proven expertise at MRI-SIMMONS, recognized for improving team performance and achieving a 20% reduction in refusal rates. Proficient in project management and customer service, with a strong focus on cross-functional communication and relationship management. Demonstrated ability to drive operational efficiency in fully remote settings.

Overview

25
25
years of professional experience

Work History

Field Manager (Fully Remote)

MRI-SIMMONS
New York, USA
10.2021 - 04.2025
  • Oversaw a team of field researchers, managing staff sizes ranging from 8 to 20 in a 100% remote environment
  • Motivated, coached, and provided production leadership to enhance team performance.
  • Addressed customer inquiries related to field interviewing issues with urgency and efficiency.
  • Coached field interviewers with a strong customer service mindset to help garner respondent participation and cooperation
  • Engaged daily with key internal teams within multiple organization levels to communicate production targets and operational efficiency.
  • Contributed to the design and implementation of an internal field management system to monitor project success.
  • Functioned in a fully remote environment, maintaining daily communication with field staff.

Field Supervisor

LHK PARTNERS, INC
Newtown Square, USA
01.2000 - 04.2020
  • Directed and supervised a team of 13-20 Field Interviewers, ensuring high-quality data collection.
  • Managed individual field interviewer assignments throughout the project life cycle to optimize outcomes.
  • Realized a significant reduction in overall refusal rates by 15-20% within the field team.
  • Maintained one of the highest levels of field production within the department over a span of 20 years.
  • Provided leadership and coaching to field personnel, fostering a 70% interview consent rate.
  • Participated in senior interviewer review meetings to present comprehensive production data.

Customer Service Representative

The Franklin Mint
  • Serviced customers of a high-end collectibles company over the phone
  • Handled customer complaints and product inquiries, placed orders
  • Over a span of 5 years, elevated from representative to unit supervisor

Education

BS Degree - Information Science and Technology

Penn State University

Skills

  • Customer service
  • Customer order entry
  • Customer-centric mentality
  • Critical thinking
  • Relationship management
  • Problem resolution
  • Project management
  • Microsoft Office Suite
  • Cross-functional communication (oral and written)
  • Organization
  • Client management/liaison
  • Follow up
  • Multi-tasking
  • Ability to work in a remote environment

Technology

  • Proficient in Microsoft Office suite

References

References available upon request.

Timeline

Field Manager (Fully Remote)

MRI-SIMMONS
10.2021 - 04.2025

Field Supervisor

LHK PARTNERS, INC
01.2000 - 04.2020

Customer Service Representative

The Franklin Mint

BS Degree - Information Science and Technology

Penn State University

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