Gregg Courtney
Austin,TX
Summary
Extremely dedicated and loyal professional with over 20 years of experience in the hospitality industry. Adept understanding of finance and reporting and how they translate to and from the field. Prioritizes personal relationships, and recognizes how they influence the success of a company. Truly understands what a People First culture is and what is required to create such an environment. Tremendous aptitude for learning new skills and systems.
Overview
12
12
years of professional experience
Work History
Managing Partner
Austin's Pizza
06.2023 - 02.2024
- Negotiated high-value contracts with clients, securing profitable partnerships for the company.
- Established and implemented business procedures and process improvements.
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
- Increased customer base by implementing effective marketing strategies and fostering long-term relationships.
- Analyzed and presented financial standings and cost effectiveness to other partners and investors.
- Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
- Oversaw business-wide changes to modernize procedures and organization.
Director of Food and Beverage (Seasonal)
Turf Paradise Racetrack
09.2022 - 05.2023
- Supervised all daily operations at multiple bars, concession areas and restaurants.
- Maximized profitability with cost control measures, optimizing purchasing processes and reducing waste.
- Streamlined operations for improved efficiency, implementing new inventory management systems and staff training programs.
- Established accurate forecasting systems that enabled precise scheduling and inventory management, minimizing shortages and surplus.
- Developed a strong team of food service professionals, selecting top talent through comprehensive recruitment initiatives.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Developed unique events and special promotions to drive sales.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Coordinated seamless event execution for both small-scale gatherings and large-scale banquets or conferences.
Business Analyst Consultant
Synergy Restaurant Management
03.2021 - 02.2022
- Identified and analyzed gaps between current situation and desired outcome using resources to obtain information and deliver solutions.
- Enhanced data-driven decision making by conducting in-depth analysis of client requirements and market trends.
- Analyzed information and conducted troubleshooting to determine ideal solutions and provide recommendations to upper management.
- Developed custom models to forecast business outcomes, enabling clients to make informed decisions based on accurate projections.
- Worked one-on-one with clients to improve Profitability and Spending trends.
Channel Partner Implementation Specialist
Restaurant365 Inc.
08.2019 - 03.2020
- Collaborated with Third-party accounting firms in establishing and maintaining client databases of up to 75 individual units.
- Trained clients on software modules including invoicing, inventory control, scheduling, catering, log book, and advanced reporting functions.
- Performed detailed database audits on behalf of the client, identifying any possible causes for discrepancies within the system, or areas of potential preemptive correction.
- Managed 25-35 ongoing projects simultaneously, in various stages of implementation.
- Maintained a strong relationship with the Partner sales team, frequently referring clients for purchase of additional services.
Director of Operations
Austin's Pizza
01.2017 - 04.2019
- Managed all operations of 14 units, analyzing all relevant Performance Indicators on a daily basis, while maintaining strong physical support within the restaurants.
- Collaborated on a weekly basis with Marketing, IT, Accounting, Training and Facilities Departments. Provided daily support and direction for IT and Facilities Help Desks.
- Identified and trained 60% off all current General Managers into existing roles. Hired, trained, and coached successor as Director of Operations.
- Maintained operational continuity during brand acquisition in March 2018. Oversaw rollout of new POS and call center model. Implemented brand rollout of numerous software systems including Paylocity, Ctuit, InMoment, Harri, and Khorus.
- Orchestrated store relocations, consolidations, and new restaurant openings, while serving as project manager.
Director of Events
Austin's Pizza
08.2015 - 01.2017
- Streamlined existing event procedures to grow revenues over 100% in 2015 and 5-15% from 2016 to 2019.
- Implemented full sporting and entertainment venue pizza operations with the University of Texas Athletic Department in 2015. Renegotiated new multi-year contract with UT Athletics in 2018.
- Fostered deep communal relationships with Vendor Coordinators and Community Leaders. Organized 30-40 charitable community events per year, with a strict emphasis on local beneficiaries.
- Organized, staffed, and executed two large-scale festival events, resulting in over $200,000 in revenue yearly.
- Built forecasting models to closely control costs, consistently maintaining a prime cost below 30%.
Multi-Unit Manager
Austin's Pizza
06.2012 - 08.2015
- Supervised 3 restaurants with 80 employees. Maintained scheduling, ordering, and highly efficient operations for multiple stores.
- Became first operator to eclipse $200,000 in revenues for one period at a single location.
- Executed double digit year over year sales growth in first year at flagship location.
- Launched first 24 Hour location and achieved 10-20% sales growth per period, while maintaining similar prime costs.
- Consistently exceeded all metrics including sales, labor, cost of goods, and internal and governmental restaurant inspection metrics.
Education
Bachelor of Arts - Language, Literature, And Writing
Eastern Michigan University
Ypsilanti, MI2009
Skills
- People Development
- Conflict Management
- Reflective logic and decision making skills
- Strategic long term planning and execution
- Business analysis
- Realistic forecasting and budgeting
- Desire to help and do the right thing
- Customer service
- Superb written and verbal communication
- Extensive project management experience
- Exceptional relationship building skills
- Ability to see a situation for the bigger picture
Timeline
Managing Partner
Austin's Pizza
06.2023 - 02.2024
Director of Food and Beverage (Seasonal)
Turf Paradise Racetrack
09.2022 - 05.2023
Business Analyst Consultant
Synergy Restaurant Management
03.2021 - 02.2022
Channel Partner Implementation Specialist
Restaurant365 Inc.
08.2019 - 03.2020
Director of Operations
Austin's Pizza
01.2017 - 04.2019
Director of Events
Austin's Pizza
08.2015 - 01.2017
Multi-Unit Manager
Austin's Pizza
06.2012 - 08.2015
Bachelor of Arts - Language, Literature, And Writing
Eastern Michigan University
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