Gregg C Winter
Wilmington,NC
Summary
Dynamic professional with extensive experience in financial analysis and customer success. Proven track record in budgeting, forecasting, and team management. Adept at fostering strong customer relationships while ensuring compliance with regulatory standards. Skilled in inventory management and passionate about leading teams to achieve operational excellence.
Overview
23
23
years of professional experience
Work History
Sous Chef
Fish House Grill
Wrightsville Beach, NC
08.2025 - Current
- Maintained high food quality to improve guest satisfaction and ensure timely service.
- Managed daily kitchen operations to maintain workflow and service standards.
- Conducted hiring, training, and scheduling of all BOH employees to build a skilled team.
- Maintaining food and beverage health and safety standards
- Achieved ServSafe certification to ensure food safety compliance
- Ordering and inventory management
- Opening and closing duties of the kitchen
- Ordering and inventory of BOH supplies
Financial Analyst
Live Oak Bank
Wilmington, NC
01.2022 - 01.2025
- Responsible for the analysis of financial statements and the financial condition for a defined segment of the Bank's existing loan portfolio.
- Identified credit trends and risks within existing loan portfolio to inform strategic decision-making.
- Conducted quarterly credit reviews for a defined segment of existing loan portfolio to assess financial health.
- Reported and presented on credit health of loan portfolios to stakeholders, enhancing understanding of financial status.
- Help prepare for line of credit draws and renewals in conjunction with Underwriting Team.
- Assist with loan modifications in partnership with Loan Modification Analysts.
- Followed regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in identifying, detecting, and deterring money laundering or other unlawful activities.
- Collaborated with Retention Analyst to design and implement customer retention packages.
Customer Success Manager
Live Oak Bank
Wilmington, NC
01.2022 - 01.2024
- Delivered comprehensive support for new ADB Business Checking customers, guiding them through account setup and usage.
- Facilitated onboarding process for new customers, ensuring smooth application review and integration.
- Addressed and resolved customer deposit account issues promptly and professionally, enhancing customer satisfaction.
- Respond to customer inquiries and assist with deposit account service in person, by phone and email.
- Provide customer support with online banking system.
- Possess comprehensive knowledge of banking regulation, products, operating systems, and customer-facing applications.
- Follow regulatory requirements including those pertaining to Bank Secrecy Act, Anti-Money Laundering, Customer Identification Program.
- Supported new employees during their initial training period to enhance their learning experience. and training and support.
- Processed deceased customer accounts by closing them and distributing funds to rightful parties.
Restaurant Manager
Buffalo Wild Wings
Wilmington, NC
01.2019 - 01.2022
- Coordinated staffing levels through scheduling, recruiting, interviewing, and hiring while ensuring high employment quality standards aligned with Buffalo Wild Wings brand.
- Facilitated career growth opportunities for hourly team members, enhancing team development and engagement.
- Managed guest feedback and loyalty initiatives while establishing and maintaining service standards for the restaurant.
- Managed weekly inventory to ensure adequate supplies for restaurant operations. and ordering to ensure products met business needs.
- Implement effective security protocols to always ensure the ongoing safety of both our employees and guests.
- Comply with operational, safety and sanitation standards, company policies, federal/state/local laws, and ordinances; all health inspections meet required state standards
General Manager
Tilted Kilt Pub and Eatery
Wilmington, NC
01.2016 - 01.2018
- Managed staffing levels through scheduling, recruiting, interviewing, and hiring, ensuring high-quality employment standards aligned with Tilted Kilt brand.
- Ensured compliance with operational, safety, and sanitation standards, company policies, and federal, state, and local laws.
- Submitted reports, met revenue goals, and offered advice on how to run the business most effectively.
- Analyzed P & L statements and forecasted sales.
- Coordinated communication between restaurant employees and owners to enhance operational efficiency.
- Respond to guest comments and build loyalty while setting the service standard for the restaurant
- Implement effective security protocols to always ensure the ongoing safety of both our employees and guests.
General Manager
Babylon Village Delicatessen
Babylon, NY
01.2011 - 01.2016
- Created financial forecasts to guide budget optimization for sales and labor.
- Conducted employee training and supervised staff to enhance team effectiveness.
- Built strong customer relationships through friendly greetings and exceptional service.
- Ensured proper placement and product rotation of incoming inventory.
- Identified spoilage and damaged merchandise for proper disposal.
- Answered questions regarding the store and its merchandise.
- Maintained records related to sales and prices.
Sous Chef/Manager
White Cap Fish
Islip, NY
01.2004 - 01.2014
- Supervised and trained staff to deliver high-quality service to guests.
- Managed kitchen operations, including vendor management, inventory control, and supply reordering.
- Coordinated all catering orders and addressed guest relations to ensure satisfaction.
- Fostered an enjoyable atmosphere for guests by implementing safety measures and engaging entertainment.
Education
Bachelors of Science - Business Administration
York College of PA
York, PASkills
- Kitchen operations management
- Kitchen operations
- Inventory management
- Staff scheduling
- Kitchen budget planning
- Cost control
- Supplier negotiation
- Menu cost analysis
- Guest satisfaction management
- Culinary team communication
- Operations support
- Problem solving
Timeline
Sous Chef
Fish House Grill
08.2025 - Current
Financial Analyst
Live Oak Bank
01.2022 - 01.2025
Customer Success Manager
Live Oak Bank
01.2022 - 01.2024
Restaurant Manager
Buffalo Wild Wings
01.2019 - 01.2022
General Manager
Tilted Kilt Pub and Eatery
01.2016 - 01.2018
General Manager
Babylon Village Delicatessen
01.2011 - 01.2016
Sous Chef/Manager
White Cap Fish
01.2004 - 01.2014
Bachelors of Science - Business Administration
York College of PA