GREGG DANIEL

• Field Management Software systems integration for work order management between ServiceChannel and Microsoft Dynamics Field Services
• Contributed to the overall success of the organization by sharing knowledge and expertise with colleagues through presentations, workshops, or mentoring sessions.
• Provided training sessions for team members on best practices in systems integration techniques and tools.

Brief introduction to Go Language programming

• Extensive support in providing maximum usage and integrity in a sensitive Government regulated environment
• Performed releases, fix patching, and provided daily support and monitoring activities
• The monitoring activities included inbound and outbound queues and cron tasks
• Managed and motivated employees to be productive and engaged in work.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Defined clear targets and objectives and communicated to other team members.
• Established team priorities, maintained schedules and monitored performance.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

This was part of a new implementation of Maximo training over 5,000 AEP employees in the Tennesee Valley. 100% travel was required. Included documentation, excellent problem solving skills and excellent customer relationship skills.

• Provided coaching and mentoring to employees.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Developed customized training materials for various industries, ensuring relevance to the target audience.
• Trained and mentored 300+ new personnel hired to fulfill various roles.
• Established and maintained quality control standards.
• Enhanced trainee engagement through interactive workshops and hands-on activities.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Collaborated with subject matter experts to create accurate training content.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
• Facilitated team-building exercises to foster collaboration between department members.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Analyzed and evaluated training effectiveness and program outcomes.
• Utilized variety of instructional design methodologies to create effective learning experiences.
• Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
• Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
• Promoted a culture of continuous learning by advocating for professional development opportunities.
• Built and maintained professional relationships with vendors and suppliers.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Developed and implemented successful onboarding program.

As Lead consultant. I lead many efforts in the 4 years I was employed. Many customers, shareholders, technical staff. Multiple reporting managers. Pre-sales efforts. Statement of Work development and execution. And was a phone call away from shareholders.

• Resolved complex issues through systematic problem-solving techniques, ensuring client satisfaction.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Collaborated with upper management to drive strategy and implement new processes.
• Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.
• Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
• Communicated and explained business requirements to team members to understand and implement functional demands.

Abbott Laboratories as client. Performed many tasks such as validation work to working with their SAP team in new application interface changes.

• Conducted regular reviews of operations and identified areas for improvement.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Managed client relationships through regular check-ins and updates on project progress.
• Enhanced communication among team members to foster collaborative and supportive work environment.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Created and managed project plans, timelines and budgets.
• Evaluated customer needs and feedback to drive product and service improvements.

• Led many efforts in relation to Maximo
• Utilized wide range of technical skills as well as project management and customer skills
• Performed as the Maximo Release Manager
• Provided Maximo Production support
• Performed as the lead Change Control coordinator for Maximo
• Performed as project manager and analyst on a global SAP implementation
• Implemented new Maximo sites
• Performed Maximo system administrator activities
• Maintained and supported all Maximo to SAP interfaces
• Designed and implemented Maximo interfaces
• Supported Maximo reporting environment
• Performed as lead administrator and analyst for the business objects reporting product
• Supported disaster recovery
• Supported data warehouse
• Conducted regular reviews of operations and identified areas for improvement.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Enhanced communication among team members to foster collaborative and supportive work environment.
• Assisted clients in navigating complex industry challenges with strategic recommendations.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Developed innovative strategies for clients, resulting in increased revenue and business growth.
• Managed client relationships through regular check-ins and updates on project progress.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Evaluated customer needs and feedback to drive product and service improvements.
• Collected, arranged, and input information into database system.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Maintained database systems to track and analyze operational data.
• Educated staff on organizational mission and goals to help employees achieve success.
• Created and managed project plans, timelines and budgets.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
• Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
• Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Devised and implemented processes and procedures to streamline operations.
• Developed effective improvement plans in alignment with goals and specifications.
• Gathered, organized and input information into digital database.
• Streamlined communication processes for clients, enabling more effective collaboration and decision-making.
• Coordinated with external partners and vendors to deliver comprehensive solutions that meet clients' diverse needs.
• Enhanced client decision-making, synthesizing complex data into clear, concise reports and dashboards.
• Established best practices for project management within client organizations, leading to more predictable and successful outcomes.
• Improved organizational efficiency, overhauling outdated operational procedures with innovative, tech-driven solutions.

• Participated and led many efforts in relation to Maximo
• Designed and implemented interfaces from Maximo to SAP
• Managed and supported software releases
• Performed support and management of all Maximo incident issues
• Performed daily Production support
• Performed application Oracle DBA tasks
• Performed as lead analyst and developer of all UNIX solutions in support of Maximo