Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Gregg Gaston

Cedar Falls,IA

Summary

Dynamic Store Manager with a proven track record at Casey's General, excelling in customer service and inventory management. Expert in training and mentoring staff, driving revenue growth through strategic sales initiatives. Recognized for enhancing customer satisfaction and fostering strong relationships, ensuring a positive shopping experience in a fast-paced environment.

Overview

2025
2025
years of professional experience

Work History

Store Manager

Casey's General
03.2023 - 03.2024
  • Oversaw daily operations to ensure optimal store performance and customer satisfaction.
  • Managed inventory levels, implementing efficient stock management practices.
  • Trained and mentored staff on operational procedures and customer service excellence.
  • Developed and executed sales strategies to drive revenue growth and market presence.
  • Analyzed sales data to identify trends, optimizing product placement and promotions.
  • Ensured compliance with safety regulations and company policies for a secure environment.
  • Collaborated with corporate teams on marketing initiatives to enhance brand visibility.
  • Resolved customer inquiries and complaints, fostering positive relationships and loyalty.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Store Manager

United Refining Co
1990 - 2021
  • Oversaw daily operations to ensure optimal store performance and customer satisfaction.
  • Managed inventory levels, implementing efficient stock management practices.
  • Trained and mentored staff on operational procedures and customer service excellence.
  • Developed and executed sales strategies to drive revenue growth and market presence.
  • Analyzed sales data to identify trends, optimizing product placement and promotions.
  • Ensured compliance with safety regulations and company policies for a secure environment.
  • Resolved customer inquiries and complaints, fostering positive relationships and loyalty.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.

Education

High School Diploma -

Seneca High School
Erie, PA
1982

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Customer service management
  • Store operations
  • Training and mentoring
  • Store opening and closing
  • Friendly and positive
  • Inventory management
  • Store merchandising

Timeline

Store Manager

Casey's General
03.2023 - 03.2024

Store Manager

United Refining Co
1990 - 2021

High School Diploma -

Seneca High School

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