To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
36
36
years of professional experience
Work History
Director Property and Finance
Christ Lutheran Church
06.2013 - 09.2023
Worked closely with organizational leadership and board of directors to guide operational strategy.
Drafted and distributed reports to assist leadership and church committees with critical business decisions.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Assisted in recruiting, hiring and training of team members.
Managed daily operations while overseeing three locations to support ministry needs on all campuses.
Monitored office workflow and administrative processes to keep operations running smoothly.
SVP Director Document Storage and Retrieval
Wells Fargo Bank, N.A.
12.1998 - 06.2013
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Identified opportunities to improve business process flows and productivity.
Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
Effectively led merger integration activities to ensure no customer impact and improved efficiencies within operational processes.
Lead operational sites in 6 states and 10 cities throughout the United States.
VP, Deposits and Operational Support
First USA Federal Savings Bank, NA
01.1996 - 11.1998
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Development of Document Imaging Strategies to support on-line banking strategies.
Management of third party relationships to support payment processing and coupon check printing requirements for banking operations.
Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
Operations Support Officer
USAA Federal Savings Bank
01.1993 - 12.1996
Responsible for establishment and implementation of 3 new banking operation initiatives including: Card Personalization, Document Imaging and Data Integrity departments.
Responsible for leading four operational managers and 45 team members within a two shift operation.
Responsible for operating budget of $5MM.
Implemented various technology improvements to include high speeding scanning, microfilm to image conversions, workflow processes and enhanced indexing processes to eliminate manual processes.
Department Manager
Citibank, South Dakota, NA
01.1988 - 12.1993
Managed and directed processing of 20 million MC and Visa credit cards within a 24 hour operation being supported by four shift managers and 40 team members.
Directed the implementation of emergency replacement card facility in Louisville, KY to enable 24 hour replacement of credit cards to customers.
Created and enforced department policies, procedures and standards to establish productivity and quality.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.