Gregg Holck

Assistant Manager

The Landings Golf and Athletic Club

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Enhanced team productivity by streamlining operational processes.
Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Coordinated with vendors for timely inventory replenishment, ensuring product availability.
Improved customer satisfaction by resolving complaints and inquiries promptly.
Engaged with customers to gather feedback, using insights to improve service and product offerings.
Conducted performance evaluations, identifying areas for development and rewarding strong performance.
Implemented staff training programs to elevate service standards and knowledge.
Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Conducted performance evaluations and provided constructive feedback to employees.
Assisted in budget preparation, ensuring alignment with financial goals.
Analyzed sales data to identify trends and adjust inventory orders accordingly.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Assisted in organizing and overseeing assignments to drive operational excellence.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Defined clear targets and objectives and communicated to other team members.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Launched quality assurance practices for each phase of development

Summary

Overview

Work History

Assistant Manager

Restaurant Owner

Skills

Certification

Timeline

Restaurant Owner

Assistant Manager

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