Gregg Merrill

Manager of Operations

Mountain America Credit Union

Queen Creek, AZ

04.2009 - 07.2021

Formed and sustained strategic relationships with clients.
Planned and coordinated logistics for large-scale events or conferences.
Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Monitored progress by establishing plans, budgets and measuring results.
Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
Scheduled meetings between internal teams and external stakeholders when necessary.
Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
Implemented systems for tracking operational performance metrics.
Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
Hired and onboarded team members to meet immediate and expected demand.
Created and managed budgets for operational departments and monitored progress against goals.
Investigated customer complaints related to product and service quality or delivery issues.
Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.