Gregg Schneider
Gibsonia,PA
Summary
Dynamic sales leader with a proven track record at Hormann High Performance Doors, driving a 21% sales increase through innovative dealer success programs. Expert in enterprise sales management and relationship building, I excel in enhancing customer satisfaction and retention while implementing strategic marketing initiatives.
Overview
9
9
years of professional experience
Work History
Inside Sales and Parts Manager
Hormann High Performance Doors
Burgettstown, PA
06.2023 - Current
- Created a dealer success program, leading to a 21% increase in sales.
- Slashed quoting time from hours to minutes by reconfiguring existing software to meet the needs of the new hire initiative.
- Handle all customer service escalations for all internal and external customers.
- Serve as the chief sales liaison in dealing with relationships with the manufacturing plant.
Director of Customer Engagement
Certes Networks
Pittsburgh, PA
01.2019 - 04.2023
- Transformed inside sales from passive order-taking to proactive engagement, achieving 32% U.S. sales growth.
- Developed customer engagement strategies that improved client satisfaction and retention rates.
- Directed all activities related to inside sales and customer service, including policy and procedure enhancements.
- Managed sales and service cycles from lead generation through annual renewals.
- Collaborated with satisfied customers to create impactful use cases and whitepapers for marketing.
- Executed robust campaigns that fostered strong relationships with customers, enhancing retention and growth.
- Achieved 98% customer retention rate by delivering exceptional service and support.
- Expanded 58% of existing customer accounts through targeted relationship-building initiatives.
Vice President of Sales/Product Development and Customer Service
For Sale By Inventor
Southpointe, PA
01.2018 - 09.2018
- Directed all sales activities for a growing services company, including forecasting, hiring, training, and sales operations.
- New hires achieved individual quarterly sales goals within the first two months.
- Reorganized the sales reporting structure to provide more concise sales budgets and projections.
- Created a new sales strategy by hiring corporate salespeople to complement independent sales contractors, resulting in an increase in sales of 28%.
- Led strategic planning for national sales initiatives across diverse product lines.
Management Consultant (Contract)
RobCo Enterprises
Pittsburgh, PA
02.2016 - 01.2018
- Executed recruitment and training for sales representatives, enhancing overall operational efficiency.
- Provided strategic guidance on organizational design, process improvement, and change management initiatives.
- Achieved 150% of sales budget in 2016 through strategic planning and execution.
- Transformed recruitment strategy, resulting in 56% increase in recruitment success using cost-effective methods.
Education
B.S. - Business Administration and Management
La Roche University
Pittsburgh, PA01.1995
Skills
- Enterprise sales management
- Strategic marketing
- Team leadership
- Account management
- Sales forecasting
- Data analysis
- Customer satisfaction
- Relationship building
- Process improvement
- Sales training
- Client retention
- Customer relationship management
- Sales reporting
- Customer engagement
Timeline
Inside Sales and Parts Manager
Hormann High Performance Doors
06.2023 - Current
Director of Customer Engagement
Certes Networks
01.2019 - 04.2023
Vice President of Sales/Product Development and Customer Service
For Sale By Inventor
01.2018 - 09.2018
Management Consultant (Contract)
RobCo Enterprises
02.2016 - 01.2018
B.S. - Business Administration and Management
La Roche University
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