Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Gregg Spencer

Washington

Summary

Dedicated front desk supervisor with proven expertise in customer service, team leadership, and problem-solving. Committed to enhancing guest experiences through effective communication and attention to detail.

Overview

1
1
year of professional experience

Work History

Front Desk Supervisor

donohoe hospitality
Washington Dc
07.2023 - 08.2024
  • Managed front desk operations and ensured efficient guest check-in processes.
  • Trained new staff on customer service protocols and hotel systems.
  • Coordinated room assignments and reservations for incoming guests.
  • Addressed guest inquiries and resolved issues promptly and professionally.
  • Maintained accurate records of guest information and reservations in the system.
  • Oversaw cash handling procedures and balanced daily financial reports.
  • Supervised daily operations at the front desk, including check-ins and checkouts, and reservations.
  • Greeted and welcomed guests in a friendly, professional manner.
  • Resolved customer complaints promptly and efficiently.
  • Processed payments, cashiering duties, and credit card transactions accurately.
  • Welcomed a large volume of guests and improved overall customer service.
  • Performed administrative tasks such as filing documents, answering phone calls and emails.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Performed administrative tasks such as filing documents, answering phone calls, and emails.

Front of House Team Leader

Chick-fil-A
Washington Dc
04.2023 - 07.2023
  • Supervised front-of-house team to ensure exceptional customer service.
  • Trained new team members on operational procedures and customer interactions.
  • Coordinated daily shift activities to maintain smooth restaurant operations.
  • Addressed customer inquiries and resolved issues promptly and professionally.
  • Ensuring all areas of the restaurant are adequately staffed at all times.
  • Identifying opportunities for increasing customer satisfaction levels.

Education

Bachelor of Arts -

Bowie State University
Bowie, MD
05-2028

High School Diploma -

Paul Pcs
Washington DC
06-2024

Skills

  • Conflict resolution
  • Time management
  • Team leadership
  • Training new staff
  • Administrative support
  • Guest relations
  • Reservation management
  • Customer service

Accomplishments

  • employee of the month

Timeline

Front Desk Supervisor

donohoe hospitality
07.2023 - 08.2024

Front of House Team Leader

Chick-fil-A
04.2023 - 07.2023

Bachelor of Arts -

Bowie State University

High School Diploma -

Paul Pcs

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