Gregg Susnik
Byron Center,MI
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records. Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
16
16
years of professional experience
Work History
Customer Experience Banker
Huntington National Bank
04.2022 - Current
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
- Assisted customers with banking needs and inquiries.
- Established rapport with new clients to increase satisfaction and loyalty.
- Cross-sold credit cards, loans and other bank products.
- Educated customers on features and benefits of banking products and services.
- Counted, verified and handled bank deposits and armored car transactions.
- Balanced teller drawers and ATM cash.
Financial Relationship Banker II
Huntington National Bank
03.2020 - 04.2022
- Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Facilitated effective communication between clients and bank representatives, ensuring a seamless account management experience.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Backed up teller team by handling needs of new and existing customers at main counter.
Consumer Banker
Huntington National Bank
01.2019 - 03.2020
- Developed in-depth understanding of bank policies, procedures, and regulatory requirements, ensuring consistent adherence across all tasks performed.
- Maintained thorough knowledge of bank products and services and focused on pricing, bank policies and government regulations.
- Enhanced customer satisfaction by providing personalized financial solutions and expert advice.
- Built strong rapport with clients through excellent communication skills and genuine empathy towards their needs.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Assisted customers with banking needs and inquiries.
Pest Control Specialist
Orkin Pest Control
12.2016 - 01.2019
- Educated and advised customers on preventive measures to reduce pest infestations.
- Optimized scheduling efficiency by coordinating appointments in geographically strategic routes, maximizing time utilization for multiple jobs daily.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Ensured proper storage and handling of chemicals, minimizing environmental impact and maintaining regulatory compliance.
- Provided outstanding customer service, addressing inquiries and resolving issues in a timely manner.
- Expanded company clientele through positive word-of-mouth referrals from satisfied customers due to exceptional service delivery.
Senior Business Analyst
Ingram Micro
09.2014 - 08.2016
- Streamlined workflow for better productivity with the implementation of new software solutions.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Developed data mining algorithms to identify and classify patterns in data.
- Analyzed sales, profitability and market conditions and presented findings in cohesive format.
- Developed diverse reporting packages to meet individual needs of sales, marketing, product management and senior leadership.
- Optimized data access and storage to improve performance of analytics systems.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
Succession Planning Consultant
Ace Hardware Corporation
02.2013 - 06.2014
- Supported clients with business analysis, documentation, and data modeling.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Conducted thorough market research and analysis, providing valuable insights for client decision making.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
Assistant Manager
BMO Harris Bank
04.2008 - 01.2013
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional development and growth.
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Trained and developed new team members in alignment with branch service standards and objectives.
Education
Bachelor of Science - Business Management
Indiana Wesleyan
Fishers01.2026
Skills
- Pleasant and Personable
- Debt Restructuring
- Experience management
- Currency Exchange
- Cash Handling
- Products and Services Knowledge
- Relationship Building
- Consultative Sales
- Exceptional customer service
- Cross-Selling and Partner Referrals
Timeline
Customer Experience Banker
Huntington National Bank
04.2022 - Current
Financial Relationship Banker II
Huntington National Bank
03.2020 - 04.2022
Consumer Banker
Huntington National Bank
01.2019 - 03.2020
Pest Control Specialist
Orkin Pest Control
12.2016 - 01.2019
Senior Business Analyst
Ingram Micro
09.2014 - 08.2016
Succession Planning Consultant
Ace Hardware Corporation
02.2013 - 06.2014
Assistant Manager
BMO Harris Bank
04.2008 - 01.2013
Bachelor of Science - Business Management
Indiana Wesleyan
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