Gregg Talarico
Syracuse,NY
Summary
A dedicated professional that strives for team success. Looking to provide strategic planning and customer relationship management. Have a strong drive for working with numbers. Proficient with Microsoft Suite, as well as some experience with Quickbooks. Always looking to increase efficiencies where applicable.
Overview
13
13
years of professional experience
Work History
Traffic Supervisor
Southern Glazer's Wine And Spirits
01.2022 - Current
- Supervised dispatching, routing, and tracking 50+ fleet vehicles.
- Generated reports to track deliveries and maintain proper records and documentation.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Analyzed customer feedback and provided solutions to improve customer service.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Router
Southern Glazer's Wine And Spirits
05.2015 - 01.2022
- Planned out daily routes to maximize staff, as well as the fleet.
- Maintained a database to ensure account accuracy.
- Assessing previous routes to identify if there are changes to be made to increase efficiency.
- Assisted with communication testing between transportation and warehouse systems.
Accounts Receivable Representative
Southern Glazer's Wine And Spirits
01.2012 - 05.2015
- Reviewed accounts on a weekly basis to monitor aging and pursue collection of funds.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Developed and maintained positive relationships with clients to maximize collections.
Customer Service Representative
Southern Glazer's Wine And Spirits
12.2010 - 01.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Associate of Science - Accounting
Bryant And Stratton College
Syracuse, NYSkills
- Integrity
- Proficient in Microsoft
- Data Inputting
- Transaction Reviewing
- Records Coordination
- Account Reconciliation
- Payment Processing
- Vendor Relationship Management
Accomplishments
I received the first annual Founder's award for excellence in operations.
I led a project to convert invoices, as well as documentation for drivers to an electronic platform.
Activities
I enjoy being spending quality time with my family whether it's on vacation at the beach, or sitting home enjoying a meal. I have a passion for cooking in my free time. I especially love the holidays when we're all in the kitchen together. I recently started bowling again as well.
Timeline
Traffic Supervisor
Southern Glazer's Wine And Spirits
01.2022 - Current
Router
Southern Glazer's Wine And Spirits
05.2015 - 01.2022
Accounts Receivable Representative
Southern Glazer's Wine And Spirits
01.2012 - 05.2015
Customer Service Representative
Southern Glazer's Wine And Spirits
12.2010 - 01.2012
Associate of Science - Accounting
Bryant And Stratton College
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