Gregg Taylor
New London,CT
Summary
Experienced professional with a strong background in customer service and team leadership. Successfully reduces employee turnover rates through effective management strategies, fosters a safe and open work environment, and maintains excellent interpersonal communication. Adept at managing time efficiently and adapting to changing circumstances, resulting in notable enhancements in operational efficiency and overall team performance.
Overview
10
10
years of professional experience
Work History
Personal Caregiver
State of Connecticut
04.2023 - 08.2024
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping. As well as maintained a clean, safe, and well-organized environment for client.
- Ensured client's well-being by closely monitoring their health conditions, administering daily medications, coordinating appointments with primary care physician, psychologist, and physical therapist.
- Implemented an engaging scheduled to provide structure and routine to client's day-to-day with a focus on activities that promoted cognitive functioning, mental stimulation, as well as physical dexterity and coordination.
Server
The Social Bar + Kitchen
10.2020 - 04.2023
- Served food and beverages promptly with focused attention to customer needs.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Demonstrated strong multitasking skills by managing 10-12 tables simultaneously without compromising service quality.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server / Maker
Groton Pizza Palace
07.2016 - 02.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
FOH Manager/ Head Trainer
Smashburger
02.2015 - 11.2017
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Reduced employee turnover to 15% by fostering positive work environment and ensuring that employees felt valued .
Education
Bachelor Of Science - Cognitive Psychology
Eastern Connecticut State University
Willimantic, CT2018
Skills
- Exceptional interpersonal communication
- Adherence to high customer service standards
- Excellent time management skills
- Strong work ethic
- Flexible and highly adaptable work style
Timeline
Personal Caregiver
State of Connecticut
04.2023 - 08.2024
Server
The Social Bar + Kitchen
10.2020 - 04.2023
Server / Maker
Groton Pizza Palace
07.2016 - 02.2020
FOH Manager/ Head Trainer
Smashburger
02.2015 - 11.2017
Bachelor Of Science - Cognitive Psychology
Eastern Connecticut State University
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