Gregg T Joyal
Greater Orlando
Summary
Dynamic hospitality leader with extensive experience at Marriott International, excelling in hotel operations and team management. Proven track record of enhancing guest satisfaction and driving brand loyalty through strategic training initiatives. Recognized for achieving top performance metrics and fostering a collaborative team culture, ensuring operational excellence and superior service delivery.
Overview
18
18
years of professional experience
Work History
Manager, Hotel Openings - Training Delivery
Marriott International
Bethesda
2025.01 - Current
- Implemented streamlined onboarding processes, leading to noticeable improvements in staff readiness and guest satisfaction scores
- Evaluated training effectiveness through feedback and performance metrics, driving continuous improvement in delivery methods
- Promoted a positive learning environment by encouraging open communication, and contributing to a cohesive team culture
- Spearheaded training initiatives for new hotel openings, ensuring staff proficiency, and enhancing the guest experience
- Cultivated a supportive training atmosphere, empowering team members to share ideas, and contribute to a positive workplace culture
- Orchestrated training sessions for new hotel openings, ensuring staff readiness, and enhancing guest experiences from day one
Senior Manager, Brand Advocate - Select Brands
Marriott International
Bethesda
2024.01 - 2025.01
- Socialized trends identified through Brand Advocate visits to key stakeholders
- Provide sustainment support through in-person visits in the US and Canada
- Drive brand equity and awareness in market by facilitating brand training
- Support key brand initiatives and programming by providing hotels operational feedback
- Provide support for hotels during the pre-opening and/or transition process to drive Intent to Recommend (ITR)
- In 2024, visited 49 properties, on average these properties visited had a higher ITR score than the brand average
Dual General Manager
Lake Nona Hotels
Orlando
2021.02 - 2024.01
- Reposition already open Courtyard/Residence Inn dual property to a more digital friendly based property while driving revenue results and brand loyalty
- Work through renovation plans and design with ownership to keep custom feel, but be in the brand visual identity
- Opening General Manager of a 153-room SpringHill Suites with a clear authorization to operate from Marriott International
- Implemented streamlined onboarding processes, leading to noticeable improvements in staff readiness and guest satisfaction scores.
- Evaluated training effectiveness through feedback and performance metrics, driving continuous improvement in delivery methods.
- Promoted a positive learning environment by encouraging open communication, contributing to a cohesive team culture.
- Spearheaded training initiatives for new hotel openings, ensuring staff proficiency and enhancing guest experience from day one.
- Cultivated a supportive training atmosphere, empowering team members to share ideas and contribute to a positive workplace culture.
- Orchestrated training sessions for new hotel openings, ensuring staff readiness and enhancing guest experiences from day one.
- SpringHill Suites was continually in the top 10% of the brand and won Opening Hotel of the Year in 2022
Team Lead
Target
Greater Orlando
2020.06 - 2021.02
- Enhanced sales and customer loyalty by executing service and merchandising flawlessly
- Enhanced guest satisfaction through developing enjoyable and memorable experiences
- Create relationships with the other Team Leaders and ensure that Team Members love where they work
Manager, Hotel Openings & Transitions
Marriott International
Bethesda
2020.02 - 2020.10
- Responsible for planning, organizing, and delivering all pre-opening training schedules and process to owners, franchisees, and/or property leadership team
- Provide pre-opening and conversion training support for all Marriott brand hotels
- Improved collaboration between Marriott departments, hotel staff teams, and business owners, enhancing project outcomes
- Adjust training program delivery to meet the needs of diverse groups
- Identify and analyze training needs based on brand standards, new initiatives, and trends
- Assist with the modification and improvement of existing training programs
General Manager
Courtyard by Marriott
Orlando
2019.08 - 2019.12
- Assisted in the successful transfer of ownership and management company of a 308-room hotel
- Successfully implemented processes that would save ownership on outside costs such as laundry and housekeeping
- Fostered a relationship with a third-party gift shop, car rental, theme park sales and outside valet
General Manager
AC Hotel by Marriott
Tucson
2018.04 - 2019.08
- 136 room hotel located in a downtown setting
- Generated additional revenue by leveraging the property's full amenities including rooftop pool and lobby bar
- Successfully repositioned the hotel rate strategy to outperform ownership expectations
General Manager
TownePlace Suites
Tucson
2015.01 - 2018.04
- Manage the hotel's operations and maintain established cost and quality standards to ensure superior service and maximize profits
- Received Gold and Silver Circle status from Marriott
- 2015 Hello Award Winner
- 2016 TownePlace Suites General Manager of the Year
General Manager
Fairfield Inn by Marriott
Manhattan
2011.09 - 2015.01
Intern
Walt Disney World
Lake Buena Vista
2007.01 - 2007.06
Education
Bachelor of Science - Park Management and Conservation, Leadership Studies
Kansas State University
Manhattan, KS01.2009
Skills
- Hotel operations and management
- Leadership and team management
- Brand and revenue management
- Customer service excellence
- Strategic planning in hospitality
Hobbies and Interests
- Leadership Development
- Theme Parks
Additional Information
- Chair of Marriott Business Council, Tucson, Preserve and drive Marriott culture. Enhance reputation in the community and government engagement. Collaborate to pool resources and enhance market performance.
- 2016 General Manager of the Year for TownePlace Suites, Demonstrating Operational Excellence and Hospitality Leadership Excellence, Financial Management, Sales Leadership, Service Leadership and Community Service.
- 2022 Opening Hotel of the Year for SpringHill Suites, Demonstrated positive impact on hotel performance, 100% of required training done by hotel team, proof of financial management, show the ability to overcome challenges, sales and marketing leadership, service leadership, operational leadership.
Timeline
Manager, Hotel Openings - Training Delivery
Marriott International
2025.01 - Current
Senior Manager, Brand Advocate - Select Brands
Marriott International
2024.01 - 2025.01
Dual General Manager
Lake Nona Hotels
2021.02 - 2024.01
Team Lead
Target
2020.06 - 2021.02
Manager, Hotel Openings & Transitions
Marriott International
2020.02 - 2020.10
General Manager
Courtyard by Marriott
2019.08 - 2019.12
General Manager
AC Hotel by Marriott
2018.04 - 2019.08
General Manager
TownePlace Suites
2015.01 - 2018.04
General Manager
Fairfield Inn by Marriott
2011.09 - 2015.01
Intern
Walt Disney World
2007.01 - 2007.06
Bachelor of Science - Park Management and Conservation, Leadership Studies
Kansas State University