Proficient in Microsoft Office with extensive experience in finance and a strong understanding of business communications.
Over six years of customer service experience, including four years in leadership roles; adept at fostering positive relationships with clients and effectively assisting stressed, confused, and upset individuals seeking benefits, information, and supportive guidance.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Air National Guard Security Forces
Air Force
Atlantic City, New Jersey
03.2024 - Current
Assisted in emergency situations, by remaining calm under pressure, following established protocols, and providing support to first responders
Safeguarded valuable assets by securing doors, windows, gates, and other points of entry after business hours or during special events
Complied with all company policies, local laws, and regulations governing security guard duties
Conducted identification checks for individuals entering and exiting facility, to eliminate unauthorized access
Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours
Fund Auditor
Eastern Atlantic States Carpenters Benefits Fund
Philadelphia, PA
02.2024 - Current
Conduct thorough reviews of financial statements and reports to ensure accuracy and compliance with regulatory standards and best practices
Maintain confidentiality, handling sensitive information discreetly throughout all stages of the audit process
Provided detailed documentation on audit findings, of contractors, to verify proper recording and adherence to established policies
Collaborate with fund managers and stakeholders to identify areas for improvement and provide recommendations for enhancing financial processes and controls
Prepare and present comprehensive audit findings and reports to management, highlighting discrepancies and ensuring timely resolutions of identified issues
Developed strong relationships with members, building trust and ensuring a high level of satisfaction during the audit process
Reviewed and processed invoices exceeding $20,000
Student Rate Technician
Motor Vehicle Commission
Turnersville, New Jersey
08.2023 - 02.2024
Manage multiple tasks to meet time-sensitive deadlines
Provide information to resolve matters prior to escalation to management
Review and process various types of applications, licenses, certificates, surcharges, and other documents in accordance with applicable State and Federal laws, regulations, and policies for the issuance of a license or registration
Assist 50+ customers daily while having transactions between $46-$1000
Monitor telephone inquiries daily assisting customers with their needs
National Guard, Military Police
Army
Cherry Hill, New Jersey
02.2018 - 02.2024
Team Leader of 2-5 soldiers
Ensure well-being of soldiers while training them monthly
Shift Leader of 10 soldiers daily during international deployment to Cuba
Mentored and guided employees to foster proper completion of assigned tasks
Improved operations through consistent hard work and dedication
Performed responsibilities of a Sergeant and Staff Sergeant while being a specialist
Armed Security Officer
Ingage Security
Philadelphia, PA
08.2022 - 01.2024
Execute security rules and procedures, calmly and promptly escort non-compliant individuals out of the building
Gather information, identify and implement resolution, and file incident reports to successfully manage complaints on software known as Tracktik
Monitor and authorize entrance and departure of vehicles, cargo trucks, and visitors
Detailed theft, access violations, and other incidents with reports to boost the success of future criminal or civil remediation
Member Service Representative
First Harvest Credit Union
Deptford, NJ
04.2021 - 04.2022
Processed customer transactions efficiently, including deposits, withdrawals, and transfers, while ensuring accuracy and adherence to bank policies
Provided exceptional customer service by addressing inquiries, resolving issues, and offering guidance on banking products and services
Maintained and balanced cash drawer, ensuring accurate cash handling and reporting discrepancies as needed
assisted in identifying and preventing fraudulent activities by monitoring transactions and verifying customer identification
collaborated with team members to achieve branch goals and enhance overall customer satisfaction through proactive service and support
Education
Bachelor of Science - Finance
Rutgers University, School
Camden, NJ
09.2017 - 12.2023
Skills
Secret Clearance
Affiliations
Beta Alpha Psi: Member (2023-Present)
Philadelphia Council of Business Economics: Member (2023-Present)
COMMAND CHIEF MASTER SERGEANT, TWENTIETH, Senior Intelligence Analyst at UNITED STATES AIR FORCE F.E. Warren AIR FORCE BASE, AIR FORCECOMMAND CHIEF MASTER SERGEANT, TWENTIETH, Senior Intelligence Analyst at UNITED STATES AIR FORCE F.E. Warren AIR FORCE BASE, AIR FORCE
Restoration Project Manager at Air Force Civil Engineer Center, Department of the Air Force, Peterson Space Force BaseRestoration Project Manager at Air Force Civil Engineer Center, Department of the Air Force, Peterson Space Force Base
NA at Air Force Life Cycle Management Center ISR/SOF, FMS/SSR, Wright-Patterson AFB, OH, Department of Air ForceNA at Air Force Life Cycle Management Center ISR/SOF, FMS/SSR, Wright-Patterson AFB, OH, Department of Air Force