Gregg Ziegler
Canfield,OH
Summary
Customer-oriented General Manager with 37 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
39
39
years of professional experience
Work History
General Manager
Tractor Supply Company
01.2013 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
General Manager in Training
Tractor Supply Company
02.2002 - 01.2013
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
General Manager
Quality Stores Inc.
12.1998 - 02.2002
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Assistant Store Manager
Quality Stores Inc.
10.1998 - 12.1998
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager
DIY Home Warehouse
06.1992 - 10.1998
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
General Store Manager
84 Lumber
06.1987 - 10.1992
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
Assistant Store Manager
84 Lumber
10.1986 - 06.1987
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Manager Trainee
84 Lumber
01.1986 - 10.1986
- Explained services and products to customers in friendly and engaging way.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Associate of Science - Business
Clarion University of Pennsylvania
Clarion, PASkills
- P&L Management
- Staff Supervision
- Business Analysis
- Operations Management
Accomplishments
3 time Best Operating Store winner
4 time Attitude Award winner
District inventory auditor 20 years
21 consecutive years achieving profit plan
7 Assistant Managers promoted to General Manger
Timeline
General Manager
Tractor Supply Company
01.2013 - Current
General Manager in Training
Tractor Supply Company
02.2002 - 01.2013
General Manager
Quality Stores Inc.
12.1998 - 02.2002
Assistant Store Manager
Quality Stores Inc.
10.1998 - 12.1998
Assistant Store Manager
DIY Home Warehouse
06.1992 - 10.1998
General Store Manager
84 Lumber
06.1987 - 10.1992
Assistant Store Manager
84 Lumber
10.1986 - 06.1987
Manager Trainee
84 Lumber
01.1986 - 10.1986
Associate of Science - Business
Clarion University of Pennsylvania
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