Greggory Harris

• Drove Verizon wireless sales by converting in-store traffic into new lines, upgrades, and BYOD activations through needs-based consultations
• Increases revenue per customer by bundling plans, protection, and accessories while clearly communicating pricing and promotions
• Delivers accurate plan comparisons and billing expectations, reducing returns, escalations, and customer confusion
• Acts as in-store Verizon expert, coaching team members on offers, positioning, and closing strategies to improve overall performance

• Specializing in hosting public video game events, for both casual and competitive demographics throughout Northern California and the Central Valley region
• Manages and shares various types of content, ranging from video games to multimedia entertainment, on social media to build community engagement and business partnerships
• Notably recognized for hosting Super Smash Bros Competitions

Provided a proficient line of support in product and service knowledge primarily to the Product Zone team, leading in AppleCare+ attach and influencing my peers to probe and provide intuitive thinking in the customer's journey/interactions in our store.

Core member of the Apple Arcade Player Experience & Development team, providing support in creating Apple Arcade's best practices, refining service requirements, and building creative strategies for partner developers, including assistance with UI/UX terminology and visual access points. Provided development support with IP/titles such as Hello Kitty: Island Adventure™ by Sunblink, Sonic Dream Team™ by SEGA, and Disney Dreamlight Valley Arcade Edition™ by Gameloft

Played a key role in establishing Apple’s relationship with Costco during an eight-month pilot program. Engaged with Costco members to identify their needs and connect them with Apple products while educating and influencing partner employees in sales, operations, and merchandising. Fostered strong relationships with Costco leadership, driving collaboration for mutual business success.