Gregg "SUGAR" Wynne
Palm Coast,FL
Summary
Dynamic and goal-oriented professional with excellent communication skills and professional knowledge in sales, account management, and providing excellent customer service, accompanied with initiatives, Multi-tasking abilities and drive to accomplish goals and objectives. Able to communicate and collaborate Effectively with co-workers at all levels. Actively seeks ways to creatively capture opportunities to Generate sales, increase revenues, and improve customer satisfaction. Recognized for professionalism, Exceptional interpersonal skills, positive attitude, self-motivated, commitment to excellence, and ability to work efficiently under pressure.
Overview
23
23
years of professional experience
Work History
Director of Sales
John Foley Centerpoint Companies Inc.
02.2019 - Current
- From June 2024 – December 2025 produced 54% highest sales increase recorded in company history.
- June 2024 - Promoted to Director of Sales
- Director of Client Relations.
- During the pandemic / COVID-19 booked 104 virtual events total sales were: $1,176,538.50
- Negotiated and created contracts & proposals for all customers.
- Increased contract for Healthcare organization from 12 to 56 virtual sessions for an additional profit of $397,804
- Increased contract by $70,000 for very a well-known Pharmaceutical company.
- Monitored and replied daily to all of John’s Linkedin contacts.
- Developed a Linkedin sales strategy that resulted in contracting a $30K virtual session.
- Created a Linkedin marketing post that received the highest rate of viewers in companies’ history total - 8,191.
- Monitored and replied to all customers on a daily basis of John Foley’s Linkedin profile page.
- Designed and created new Shopify store for our products.
- Responsible for booking podcast guests, creating bios, and sending Media Kits post podcasts.
- Responsible for getting John booked on other podcasts.
- Managed company inventory
- Managed logistics, shipping of event materials for 135+ organizations per year.
- Scheduled John’s Google Calendar for internal & external calls, meetings, and events.
Founder / Owner
Fistoflove
06.2017 - Current
- Created T-shirt brand to spread the message to LOVE yourself first!
- Responsible for daily operations, designing web site, marketing, advertising, & merchandise.
Les Saisons
01.2019 - 02.2019
- Provided high level of service for owners and guests.
- Personal Valet Service - driving owners and guests to local restaurants, golf courses, ski resort, and airport
- Took and organized owners and guest inventory.
- Assisting with luggage, errand runs groceries.
Atlantic Aviation
01.2019 - 02.2019
- Front line support to all incoming & outgoing private aircraft being first point of contact when arriving to airport.
- Providing high end customers with professional service and assistance.
- Processing customer purchases and fuel transactions.
- Worked closely with pilots, ensuring all service needs were met, as well as safety measures.
- Responsible for fueling private & commercial aircrafts.
Am-Finn Sauna & Steam Rooms Inc.
01.2017 - 11.2018
- Front line person to handle incoming calls, and email requests from new and current Am Finn customers to assist with various requests regarding their sauna and steam room needs.
- Consistently made 40+ outbound calls, 40+ assigned TASKS on a daily basis.
- Completed all product order/s request/s for Am Finn customers.
- Increased incoming proposal volume from 3.3 million to 8.5 million.
Customer Service Specialist / Individual Medicare
Humana
03.2017 - 06.2017
- Handle incoming calls from Humana Medicare Members to assist with various requests regarding their health care coverage.
- Consistently made outbound calls to Pharmacies with Humana Members on 3 way call to go over member questions, concerns, pricing, drug brand options, help with medicine vacation over rides to ensure Member receives that Perfect Experience.
- Awarded Compliment Calls by Humana Members to my leader with whom I helped.
- Perfect Attendance.
- Consistently provided sympathy & empathy to all Humana Members.
Medicare Specialist / Disenrollment
Humana
08.2016 - 03.2017
- Handle incoming written requests of Humana Members in regard to ending their service or reinstating their coverage. Collect and Analyze Member’s information pertaining to Member’s request.
- Make outbound calls to Humana Members to ensure Member receives that Perfect Experience.
- Teamwork building supplying other Humana employees within the Disenrollment Department with crucial Government / Member information in order to service Humana Members.
- Engaged with Member/s via loyalty, accuracy, reliability, and exceptional service.
- Consistently modeled and inspired high levels of integrity in decision making regarding Humana and its Members.
- Listens and communicates with respect and empathy toward others.
- Built trusting relationships through accountability and integrity within Humana and its Members.
- Understands oneself, effectively manages emotions by listening and communicating with respect and empathy toward Members and Humana.
Inside Sales
Listingallcars.com
06.2016 - 07.2016
- Inside Sales Cold & Warm Calls to Owners of Car Dealerships within the United States.
- Produced 100+ daily calls to Owners of Car Dealerships exceeding daily goal consistently.
- Responsible for demonstrating professional Go to Meeting demos to Owners of Car Dealerships.
- Sold Retail Classified listings to Owners of Car Dealerships.
Outside Sales
Invision Roofing
03.2016 - 06.2016
- Door to door sales in the Louisville area.
- Storm chased the - April 2016 San Antonio, TX Hailstorm.
- Responsible for inspecting damaged residential & commercial roofs.
- Worked directly with Insurance companies on customer’s behalf.
- Responsible for creating Invision Roofing new logo.
- Helped develop Invision Roofing current website.
- Worked with Home Advisor who supplied Invision Roofing with sales leads / new customers.
Customer Service
Clear Creek Disposal
05.2013 - 06.2015
- Answered customer call ins between 30 – 80 per day resulted in not one customer ever going to voicemail making the customer always a priority.
- Greeting & servicing every walk-in customer.
- Responsible for incoming & outgoing customer emails.
- Setting up new customer accounts & closing old accounts.
- Handling home closings and setting up new owner’s account at same address.
- Organizing all special events ranging from: weddings, corporate functions, parties, birthdays, family reunions, and many more.
- Maintained company inventory weekly keeping company very efficient.
- Depositing customer’s money on a daily basis checks, money orders, credit cards, & cash.
- Actively calling customers for collections using a very sensitive approach and by doing so decreased the company’s collections by 50%.
- Sales & Account Management
- Client Relationships
- Quality Customer Service
- Business Development
- Sales Strategies
- Negotiations
- High Volume Calls/ Emails
- Resourceful
- Microsoft Office
Customer Service Lead Representative
Scottevest
09.2012 - 03.2013
- Managed customer service department.
- Answered heavy volume of email cases, calls, & complaints from International & Domestic customers.
- Promoted to Customer Service Lead Representative position after 2 months of start date.
- Worked directly with Scott Jordan CEO & President of SCOTTEVEST on a daily basis.
- Created a very efficient fail proof email template system for SCOTTEVEST.
- Trained new employees.
- Very active communicating with customers daily using Live Chat.
- Communicated with customers using the popular Desk.com which helps small businesses and growing support teams create the Happiest Customers on Earth.
- Highest sales volume within the Customer Service Department.
Sales / Customer Service
Ralph Sutton Designs
05.2011 - 08.2012
- Responded to incoming customer calls and emails, provided exceptional customer service, and resolved sales or service complaints as necessary.
- Utilized active listening skills and monitored customer preferences in order to gauge the appropriate sales strategy and make recommendations.
- Represented the company at trade association meetings to promote products.
- Contacted new businesses by phone and email to generate business and promote product sales.
- Photographed the product line; pictures were used for sales presentations, investors, and the company web site.
- Proposed a new way to shoot the product line which showcased the product’s unique 3D characteristics which helped customers gain a much better understanding of the product.
Senior Customer Service / Web Lead Submission Manager / Competitive Service
Video Monitoring Services of America
05.2002 - 04.2011
- Managed the consumer sales department.
- Answered high volume calls and email requests from consumers nation-wide; represented television stations such as CNN, NBC, MSNBC, CBS, and ABC and placed orders for video segments.
- Successfully increased department call/email return percentage from 30% to 100% which increased profits by 20%.
- Managed the web submission business lead system; replied to new and existing business accounts from the United States and international leads by telephone and email within less than 24 hours of original request.
- Used strategic relationship building skills and managed qualified prospects.
- Placed the first order for the new NBA dress code; up-sold the product to gain an additional $10,000 sales.
- Communicated, negotiated, and serviced 50+ competitors by selling company products at a reciprocal rate.
Account Services Representative
05.2002 - 12.2005
- Communicated with customers by telephone and in person to provide product and service information, entered orders, canceled accounts, and obtained complaint details; handled 200 business accounts on a daily basis.
- Kept records of customer interactions and transactions; recorded details as well as actions taken.
- Determined charges for services requested, collected deposits or payments, and arranged for billing.
- Referred unresolved customer grievances to designated departments for further investigation.
- Actively made cold calls to develop new business, processed orders, and met with prospects.
- Serviced a variety of clients including Proctor & Gamble, Rubbermaid, Wendy’s Fast Food, Bob Evans Restaurants, Yum Brands, Papa John’s Pizza, AEP (American Power Electric), Progressive Auto Insurance, Louisville International Airport, Louisville Slugger, Brown Foreman, Jack Daniel, and Key Bank.
- Rewarded for consistently being above the company’s projected monthly sales goals, between 10% - 20%, for my territory in 2005; earned highest sales for the 2005 year.
Education
Associates Bachelor of Science Degree - Digital Arts and Design
Full Sail University
Winter Park, FLSkills
- Sales management
- Client relationship management
- Proficient in managing large volumes of correspondence
- Client engagement
- Sales planning
- Problem-solving resourcefulness
- Exceptional customer service
- Collaborative negotiation experience
- Proficient in Microsoft Office
- Adobe Photoshop proficiency
- Proficient in Salesforce CRM
- LinkedIn prospecting
- Proficient in HubSpot CRM
- Strategic sales management
- Hospitality support expertise
Timeline
Director of Sales
John Foley Centerpoint Companies Inc.
02.2019 - Current
Les Saisons
01.2019 - 02.2019
Atlantic Aviation
01.2019 - 02.2019
Founder / Owner
Fistoflove
06.2017 - Current
Customer Service Specialist / Individual Medicare
Humana
03.2017 - 06.2017
Am-Finn Sauna & Steam Rooms Inc.
01.2017 - 11.2018
Medicare Specialist / Disenrollment
Humana
08.2016 - 03.2017
Inside Sales
Listingallcars.com
06.2016 - 07.2016
Outside Sales
Invision Roofing
03.2016 - 06.2016
Customer Service
Clear Creek Disposal
05.2013 - 06.2015
Customer Service Lead Representative
Scottevest
09.2012 - 03.2013
Sales / Customer Service
Ralph Sutton Designs
05.2011 - 08.2012
Senior Customer Service / Web Lead Submission Manager / Competitive Service
Video Monitoring Services of America
05.2002 - 04.2011
Account Services Representative
05.2002 - 12.2005
Associates Bachelor of Science Degree - Digital Arts and Design
Full Sail University
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