GREGOIRE GOODRUM
Converse,TX
Summary
Seasoned Cybersecurity Operations manager and 23-year Air Force Veteran leveraging over 10 years of experience in leadership, driving strategic Information Technology (IT) initiatives, and managing complex information technology systems. Adept at aligning IT strategy with organizational goals to enhance mission readiness and operational efficiency. Possess a comprehensive background in cybersecurity, IT governance, and enterprise architecture, with experience in directing IT operations and leading cross-functional teams. Holds an Active Secret Security Clearance. Career supported by a Master of Business Administration (MBA) in Management Information Systems.
Overview
17
17
years of professional experience
11
11
years of post-secondary education
Work History
Cyber Defense Operations Manager | Deputy, Chief Information Officer (CIO)
Defense Health Agency (DHA)
Joint Base San Antonio (JBSA) Fort Sam Houston, TX
01.2019 - 02.2025
- Company Overview: Largest Department of Defense (DoD) Medical Enlisted Education and Training Campus (METC)
- As the Senior Enlisted manager of the Information Technology and Multimedia Division (ITMD) for the Medical Education and Training Campus (METC), oversaw complex IT systems, network infrastructure, network operations, and cybersecurity operations, supporting over 26K network users and 48 medical programs daily
- Shaped a cross-functional cybersecurity team to eradicate critical network vulnerabilities and execute STIG checklist items resulting to the purge within 12 days
- Pivotal in securing physical and digital assets while ensuring endpoint protection, software, and application security
- Authored and implemented cybersecurity policies and incident contingency plans in compliance with the DHA enterprise standards
- Led a team of 75 IT professionals and five IT departments that include Systems and Assets management, Network and Infrastructure, Cybersecurity, Multimedia and Project Management, and Administration services departments
- Collaborated with external organizations to include suppliers to ensure IT industry and DoD specific security requirements and compliance
- Organized the successful installation of 750 high-performance educational systems, hastening and fortifying login credentials speeds for the METC, and the renovation of 300 instructional podiums, saving the DoD over $150K while employing data protection and reducing Attack Surface
Cyber Defense Operations | Client Systems Manager | Lead Project Manager
United States Air Force
Holloman Air Force Base, New Mexico
01.2015 - 01.2019
- As the Section Chief, Client Systems Team and Lead Cyberspace Support Project Manager at Holloman AFB, NM, led cybersecurity enhancement committed to fostering an efficient and resilient organization network enclave delivery.
- Authorized the deployment of network security patches, shielding unauthorized users and critical vulnerabilities.
- Decoded complex data used to identify trends and provide in depth knowledge supporting organizational decisions.
- Monitored network for potential security breaches, conducted system audits and documentation, ensuring records configuration accuracy, inventory, and maintenance activities for compliance and reporting purposes.
- Directed Command, Control, Communications, Computers, and Intelligence (C4I) IT requirements and project management support delivery for 6.8K network users and 46 organizations to meet multi-role remotely piloted (MQ-9) and Fighting Falcon (F-16) Aircraft systems combat air power training missions and objectives.
- Successfully executed projects and IT requirements worth over $71.5M
- Communicated with third party providers and business channel partners to maintain strong commercial alliances.
- Managed systems infrastructure, overseeing logistical movement to maintain smooth operations and prevent equipment and skill deficits.
Client Systems Technician Supervisor
United States Air Force
Luke Air Force Base, AZ
02.2010 - 01.2015
- Led two work centers and 15 personnel directing computer support tier I and II operations for 9K network users, 24 foreign nationals, and 18 tenant units.
- Managed the installation and configuration of hardware and software compliance of 20K IT assets.
- Performed routine maintenance on client systems to ensure optimal functionality, reducing the need for service calls.
- Dominated garrison sites' cybersecurity posture by reconciling 155 Compliance Technical Orders (CTO) and 274 communications outages, preserving Installed 750 high-performance specialty systems.
- Developed a $141K IT tactical plan involving the installation of 124 network switches, re-configuration, and upgrade of 400 computer systems, including the re-wiring of 3.1K feet of Local Area Network (LAN) cables.
- Organized the development and implementation of training programs for end-users on system functionality, security protocols, and best practices enhancing IT literacy and network user proficiency.
- Implemented software upgrades, security patches, ensuring security compliance with Air Force cybersecurity policies and directives.
- Ensured data security by performing regular system backups and maintaining up-to-date anti-virus software.
- Possesses firsthand experience in diagnosing, repairing hardware and software issues, performing descriptive, diagnostic, and predictive analytics to support decision-making.
Knowledge Operations Manager
United States Air Force
Luke Force Base, AZ
03.2008 - 02.2010
- Managed and maintained Air Force information systems, ensuring availability, integrity, and confidentiality of critical data for personnel located worldwide.
- Processed Freedom of Information Act (FOIA) and Privacy Act (PA) requests and created targeted standard operating procedures to support information accessibility.
- Established information governance policies in compliance with the DoD and Air Force standards.
- Implemented data analysis techniques to identify trends and opportunities for process improvement, knowledge-sharing practices, knowledge management tools, and best practices.
- Administered content management systems that include SharePoint and other enterprise platforms, easing document sharing, version control, and information dissemination
- Championed change management initiatives, leading teams through successful implementation of new technologies or procedures.
- Conducted regular audits and assessments on knowledge management systems and created reports to track the to include access controls and role-base permissions.
- Standardized documentation processes across departments, improving consistency in reporting practices.
- Records Manager for 9 departments and 1,900 personnel.
Education
Human Resources Management Certificate -
Park University
Parkville, MO 03.2021 - 12.2021
Master of Business Administration (M.B.A.) - Management Information Systems
Park University
Parkville, MO 03.2019 - 12.2020
Bachelor of Science (B.S.) - Computer and Information Systems Security
Park University
Parkville, MO 01.2011 - 01.2015
Associate of Applied Science (AAS) - Information Resource Management
Community College of The Air Force (CCAF)
Maxwell AFB, AL 03.2002 - 08.2006
Skills
- Cybersecurity Expertise
- Data Management and Analytics
- Risk Management
- Security Strategy
- Collaboration and Communications
- Adaptability and Continuous Learning
- Operations management
- Problem-solving
- Customer service
- Performance monitoring
Technical Competencies
Microsoft Office Suite 365, Microsoft Windows
Professional Development
Foundations of Cybersecurity Certificate, Google, 2024
Timeline
Human Resources Management Certificate -
Park University
03.2021 - 12.2021
Master of Business Administration (M.B.A.) - Management Information Systems
Park University
03.2019 - 12.2020
Cyber Defense Operations Manager | Deputy, Chief Information Officer (CIO)
Defense Health Agency (DHA)
01.2019 - 02.2025
Cyber Defense Operations | Client Systems Manager | Lead Project Manager
United States Air Force
01.2015 - 01.2019
Bachelor of Science (B.S.) - Computer and Information Systems Security
Park University
01.2011 - 01.2015
Client Systems Technician Supervisor
United States Air Force
02.2010 - 01.2015
Knowledge Operations Manager
United States Air Force
03.2008 - 02.2010
Associate of Applied Science (AAS) - Information Resource Management
Community College of The Air Force (CCAF)
03.2002 - 08.2006
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