GREGORIA DE LOS SANTOS
Lawrence,MA
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
9
9
years of professional experience
Work History
Secretarial Assistant
E&W Auto Body
Methuen, MA
07.2022 - Current
- Managed appointment scheduling for multiple staff members, ensuring smooth daily operations.
- Expedited invoice processing by accurately tracking expenses and submitting payments in a timely manner.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained daily report documents, memos and invoices.
Outreach Intern
Alzheimer's Association
Lawrence, MA
01.2022 - 05.2022
- Connected with businesses around Lawrence to help educate on local resources
- Worked remotely and in-person, demonstrating adaptability and efficient administrations skills
- Applauded by supervisor for increasing business participation and creating local TV advertisements.
Operator/Assembler
Southwick Clothing (Brooks Brother)
Haverhill, MA
08.2016 - 03.2021
- Exhibited excellent attention to detail when assembling customer orders, correcting mistakes, and fulfilling all orders on-time.
Guest Service Representative
Epilepsy Foundation
Wilmington, MA
02.2016 - 05.2016
- Made outbound calls and explained the foundation's mission and guided donors on how to donate
- Filed documents, edited and typed donor's new information.
Education
HHA & CPR Training Program -
American Red Cross
Associate of Science, Public Health - Public Health Education
Northern Essex Community College
Haverhill, MA05.2022
Skills
- Resourceful and reliable
- Office support (telephone, faxing, filing)
- Verbal Communication
- Guest Services
- File Management
- Scheduling appointments
- Client Relations
- Office Administration
- Data Processing
Timeline
Secretarial Assistant
E&W Auto Body
07.2022 - Current
Outreach Intern
Alzheimer's Association
01.2022 - 05.2022
Operator/Assembler
Southwick Clothing (Brooks Brother)
08.2016 - 03.2021
Guest Service Representative
Epilepsy Foundation
02.2016 - 05.2016
HHA & CPR Training Program -
American Red Cross
Associate of Science, Public Health - Public Health Education
Northern Essex Community College