Summary
Overview
Work History
Education
Skills
References
Awards
Timeline
Generic

Gregoria M. Perez

Greensboro,USA

Summary

To obtain employment with a well-established organization where I can fully utilize my skills and abilities.

Overview

29
29
years of professional experience

Work History

Custodial Area Manager

Guilford County Schools
Greensboro, North Carolina
01.2014 - Current
  • Responsible for supervising custodians on shift
  • Responsible for maintaining cleanliness of equipment and special work areas
  • Responsible for developing and implementing schedules for custodial staff
  • Responsible for conducting on-site inspections of building and training staff

Customer Services Associate

Belk
Greensboro, North Carolina
01.2014 - 01.2019
  • Responsible for compiling and generating reports as they relate to customer service surveys
  • Responsible for incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
  • Responsible for assisting quality service and support in a variety of areas including, but not limited to billing, placing print orders, and system troubleshooting.

Lead Custodian

Martin County School Board
Stuart, Florida
01.2006 - 01.2014
  • Responsible for Custodial Staff assigned.
  • Responsible for assisting in the routine maintenance, custodial and grounds services for safety and appearance including operation and care of equipment.
  • Responsible for assisting the custodial staff in utilizing the most effective cleaning techniques.

Janitorial

Rucker Cleaning Service
Stuart, Florida
01.1997 - 01.2014
  • Responsible for cleaning residential and commercial buildings.
  • Responsible for loading/unloading, distributing of supplies, service lobbies/high use areas, and perform special cleaning.
  • Responsible for operated powered equipment typically used in janitorial operations.

Customer Service Cashier

Winn Dixie
Stuart, Florida
03.2008 - 09.2012
  • Processed customer transactions efficiently and accurately at retail location.
  • Collaborated with team members to ensure smooth daily operations during busy hours.
  • Resolved customer complaints swiftly to enhance satisfaction and loyalty.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.

Food and Nutrition Assistant

Martin County School
Stuart, Florida
08.2006 - 09.2011
  • Assisted in preparing nutritious meals for students following dietary guidelines.
  • Collaborated with staff to ensure efficient meal distribution to students.
  • Maintained cleanliness and organization of kitchen and food storage areas.
  • Monitored food inventory levels and reported shortages to management.

Shift Manager

McDonald's
Stuart, Florida
03.2003 - 08.2006
  • Supervised team members during busy shifts to ensure efficient service delivery.
  • Managed inventory levels and conducted stock checks to maintain product availability.
  • Handled customer inquiries and resolved issues to enhance guest satisfaction experience.
  • Monitored cash handling processes to ensure accuracy during register transactions.
  • Helped employees accomplish tasks during peak periods.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Coached employees on interactions with customers to drive exceptional service.

Education

High School Diploma -

South Fork High
Stuart, FL

Skills

  • Multi-task oriented
  • Computer literate
  • Excellent time management
  • Strong work ethic
  • Bilingual in
    English and Spainsh

References

References are available upon request.

Awards

  • Custodial Gold Award
  • Classified Employee of the Year
  • Serves on Northern Elementary PTA Advisory Board

Timeline

Custodial Area Manager

Guilford County Schools
01.2014 - Current

Customer Services Associate

Belk
01.2014 - 01.2019

Customer Service Cashier

Winn Dixie
03.2008 - 09.2012

Food and Nutrition Assistant

Martin County School
08.2006 - 09.2011

Lead Custodian

Martin County School Board
01.2006 - 01.2014

Shift Manager

McDonald's
03.2003 - 08.2006

Janitorial

Rucker Cleaning Service
01.1997 - 01.2014

High School Diploma -

South Fork High

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