Gregorio Fermin
Davenport,FL
Summary
With 18+ years of experience, expertise in process improvement and customer service, coupled with a knack for leading high-performing Techs, has consistently driven positive outcomes and streamlined operations.
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
6
6
years of professional experience
Work History
Solar Service Manager
Florida Power Management
07.2021 - Current
- Exceeded client expectations, managing high-volume service requests with precision.
- Monitored service operations to identify areas for improvement and innovation.
- Strengthened client relationships with proactive communication and follow-up.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build report and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Implemented inventory management systems in vehicles to reduce costs and increase efficiency in the service department.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
- Facilitated cross-functional team collaboration, improving resolution time for complex service issues.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed partnerships with roofing companies to facilitate the seamless removal and reinstallation of solar systems.
- Diagnosed system issues by consulting with Enphase and other monitoring systems before dispatching technicians.
- Developed and managed weekly schedules for technicians, ensuring efficient allocation of resources and calling customers on scheduled dates for confirmation
- Ensured timely submission of reimbursement claims for parts replaced under warranty.
- Supported technicians by providing expert diagnosis for challenging system issues.
- Coordinated with project managers to deploy teams for service calls when needed.
- Trained technicians on proper material installation techniques to enhance system durability against environmental factors.
- Applied 18 years of field experience to effectively diagnose and service solar systems, enhancing system efficiency and customer satisfaction.
Solar Electrician
Freedom Forever Solar
04.2019 - 06.2021
- Upheld strict safety standards throughout each project, resulting in zero accidents or incidents during my time as a Solar Electrician.
- Contributed to company''s reputation for quality workmanship by consistently delivering visually appealing, well-organized installations.
- Maintained high levels of customer satisfaction with clear communication regarding system status and addressing concerns promptly.
- Demonstrated commitment to ongoing professional development by attending industry conferences and completing relevant certification courses in a timely manner.
- Increased solar installation efficiency by streamlining the wiring processes and optimizing component placement.
- Collaborated closely with engineering teams to optimize designs for maximum energy production while minimizing costs for clients.
- Ensured smooth project completion by coordinating with the roof install team during installation.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Enhanced quality control by inspecting condition of equipment and tools.
- Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
- Demonstrated expertise in use of cable reels, stripping tools, voltage detectors, and wire and cable cutters to complete fast-paced work.
- Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
- Stored and maintained power tools and equipment for each job.
- Repaired or replaced wiring, equipment using hand tools and power tools.
- Troubleshot and repaired malfunctioning systems and components.
- Installed safety and distribution components for electrical systems, such as switches and circuit-breaker panels.
- Spliced, joined and connected wire to fixtures and other electrical components.
- Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
- Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.
- Examined electrical units for loose connections and broken insulation.
- Followed state and local building regulations based on National Electrical Code.
- Instructed customers on proper use and safety of electrical systems and equipment.
Education
High School Diploma -
Union Hill High School
Union City, NJ05.2001
Skills
- Customer service
- Team leadership
- Performance management
- Conflict resolution
- Client relations
- Quality assurance
- Vendor management
- Communication skills
- Decision making
- Time management
- Employee engagement
- Coaching skills
- Relationship building
- Organizational skills
- Complaint handling
- Positive attitude
- Multitasking and organization
- Problem-solving
- Critical thinking
Languages
Spanish
Native or Bilingual
Timeline
Solar Service Manager
Florida Power Management
07.2021 - Current
Solar Electrician
Freedom Forever Solar
04.2019 - 06.2021
High School Diploma -
Union Hill High School
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