Gregorio Morgan
PT Supervisor
Hopewell,VA
Summary
I’m a Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Through years of experience I’ve learned to become a more Creative and motivated leader that has adapted at utilizing exceptional design and planning strengths to accomplish complex projects. I’m very Skilled in teaching new concepts and best practice strategies along with Experienced Supervisor leading team members on-time job completion. I’ve Assigned tasks, trained employees & have provided feedback many times to mediate interpersonal conflicts and implement company procedures. Years in leadership roles helped develop my Great communication and listening skills which has always pushed me to Provide Great leadership and a vision which drives teams to meet goals.
Overview
11
11
years of professional experience
Work History
Part Time Supervisor
UPS
North Chesterfield , VA
05.2018 - Current
- Achieved results by working with staff to meet established targets.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Collected, arranged, and input information into database system.
- Observed packing operations to verify conformance to specifications.
- Gathered, organized and input information into digital database.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Developed effective improvement plans in alignment with goals and specifications.
Package Sorter
Standard Motors
Disputanta, VA
07.2017 - 11.2017
- Lifted and slid packages weighing up to Number pounds on conveyor belts to transport items.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Proved successful working within tight deadlines and a fast-paced environment.
- Processed incoming and outgoing mail in accordance with postal regulations.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Worked well in a team setting, providing support and guidance.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to develop and implement creative solutions to complex problems.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Attached identification materials to packages and envelopes for delivery tracking and sorting.
Lead Prep Cook
Local Vibe Cafe
Petersburg , VA
02.2017 - 05.2017
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Trained and assisted new kitchen staff members.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Collaborated with the head chef to create seasonal menus and special dishes, offering more variety and selections to customers.
- Interacted with guests to obtain feedback on product quality and service levels.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Prepared and cooked meals according to recipes and customer specifications.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Server Shift Leader
Steak N Shake
Colonial Heights , VA
03.2015 - 04.2017
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Managed scheduling for Number servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Stower
Amazon
Chester, VA
11.2014 - 02.2015
- Organized both outgoing and incoming shipments based on product descriptions and shipment dates.
- Sorted over Number products onto shelves according to type, weight, and size.
- Separated damaged items from functional ones before placing on shelves.
- Used hand trucks and pallet jacks to safely move items to designated areas.
- Maintained safety and efficiency to maximize overall productivity and increase stowing rates by Number%.
- Performed daily inventory checks to verify recorded totals.
- Stayed accountable for storage and organization of warehouse merchandise.
- Arranged merchandise according to company standards to maintain tidy and organized stockroom.
- Complied with safety regulations and protocols to reduce risks and safeguard teams.
- Safely stacked items to maximize space within acceptable safety limits.
- Utilized scanning equipment to quickly locate and identify items and stock locations.
- Organized and restocked shelves periodically to maintain stock availability.
- Adjusted machines to increase productivity for runs.
- Made sure that products were produced on time and are of good quality.
- Collaborated with other departments to optimize production workflows.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Examined incoming materials and compared to documentation for accuracy and quality.
Package Sorter
UPS
North Chesterfield , VA
11.2013 - Current
- Complied with safety, health, and environmental regulations as prescribed by law.
- Proved successful working within tight deadlines and a fast-paced environment.
- Monitored performance of all processing machines to identify and address any operational issues.
- Worked well in a team setting, providing support and guidance.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Proven ability to develop and implement creative solutions to complex problems.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Game Master
Extreme Laser Tag
Colonial Heights , VA
08.2012 - 07.2013
- Watched guests closely to maintain current understanding of gameplay.
- Explained company policies, game rules and safety requirements.
- Serviced bathrooms by picking up debris, wiping down surfaces and restocking supplies.
- Developed new, competitive tournament-based gaming field for Number players and hosted successful leagues.
- Kept game and party rooms clean and neat for next guests.
- Planned and set up games with specific subject matter and stories.
- Communicated clearly and on-time to share clues and direct game actions.
- Developed game-related tools and scripts to facilitate game development.
- Maintained and troubleshot game performance and system issues to enhance performance.
- Developed and implemented game levels with in-game mechanics.
- Mentored newly hired and junior developers in office and departmental policies and procedures.
- Cultivated professional working relationships with marketing department, other design personnel and upper management.
Education
High School Diploma -
Prince George Highschool
Prince George,Virginia Skills
Creative problem solving
Order fulfillment
Account management
Self-direction
Warehousing functions
Exceptional customer service
Excellent customer service
Customer service professional
Customer service expert
Business communications
Training and Development
Leadership training
Public speaking
Time management
Small Group Instruction
New hire on-boarding
Operations oversight
Operations management
Continuous improvements
Training and mentoring
Staff Management
Team Building
Priority management
Timeline
Part Time Supervisor
UPS
05.2018 - Current
Package Sorter
Standard Motors
07.2017 - 11.2017
Lead Prep Cook
Local Vibe Cafe
02.2017 - 05.2017
Server Shift Leader
Steak N Shake
03.2015 - 04.2017
Stower
Amazon
11.2014 - 02.2015
Package Sorter
UPS
11.2013 - Current
Game Master
Extreme Laser Tag
08.2012 - 07.2013
High School Diploma -
Prince George Highschool