Gregorio Oropeza
Healthcare
California City,CA
Summary
Dedicated Associate with extensive experience collaborating with patients and physicians, promptly identifying needs Strong communicator focused on delivering outstanding customer care and services quick,accurate and effective.
Overview
23
23
years of professional experience
Work History
Admitting Associate
Cedars Sinai Marina Del Rey Hospital
Marina Del Rey, CA
06.2001 - Current
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction for the past 20 years
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Boosted customer experiences by delivering superior customer service, issue resolution.
- Gathered, organized and input information into digital database.
- Collected, arranged and input information into database system.
- Provided quotes for patients without insurance or estimate in accordance with their health plan.
Emergency Room Registrar
Harbor UCLA Medical Center, LADHS
TORRANCE, CA
01.1999 - 06.2001
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Certificate - Medical Billing And Coding
Universal Schools And Colleges
Santa Ana, CA10.1999
Associate of Arts - Automotive Engineering Technology
Universal Technical Institute of Arizona Inc
Avondale, AZ01.1994
High School Diploma -
Sonora High School
La Habra, CA06.1990
Skills
- EMR Charting
- Result Interpretation
- Client Engagement
- Work Planning and Prioritization
- Data Entry
- Verbal and Written Communication
- Attention to Detail
- Customer Service
- File and Records Management
- Guest Satisfaction
- Billing and Payment Processing
- Multiple Priorities Management
- Calendar Management
- Constructive Feedback
- Data Analysis
- Monetary Transactions
- Job Assignments
- Issue Resolution
- Handheld Scanners
- Proofreading and Editing
- Computer Skills
- Professional and Courteous
- Strategy Development
- Conversant in Spanish
- Communications Strategies
- Guest Inquiries
- Triaging
Languages
Spanish
Native or Bilingual
Timeline
Admitting Associate
Cedars Sinai Marina Del Rey Hospital
06.2001 - Current
Emergency Room Registrar
Harbor UCLA Medical Center, LADHS
01.1999 - 06.2001
Certificate - Medical Billing And Coding
Universal Schools And Colleges
Associate of Arts - Automotive Engineering Technology
Universal Technical Institute of Arizona Inc
High School Diploma -
Sonora High School
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