Gregorio Perez
Kings Mountain,United States
Summary
Customer-oriented Program Manager with over 11 years of experience in strategic planning and complex problem-solving. Expert in networking, cross-functional communication, contractor supervision and process improvements. Decisive leader ready to leverage background in program management to expand organizational success.
Overview
21
21
years of professional experience
Work History
Senior System Analyst
Department Of Defence
Bellevue, NE
05.2011 - 04.2022
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various Government Policies.
- Prioritized tasks and managed teams throughout multiple projects.
- Delegated work to staff, setting priorities and goals.
- Managed external client and business partner relationships.
- Analyzed and interpreted complex data sets and reports.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Spearheaded program management support for portfolio.
- Produced thorough, accurate and timely reports of project activities.
- Created tactical relationships with teams to propel projects and attain results.
- Generated and delivered reports, program review presentations and other program status updates.
- Worked closely with other departments to support program technical aspects and cost proposals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed contract performance and provided ongoing feedback and coaching to drive performance improvement.
- Oversaw program compliance with requirements, schedule and budget.
- Proposed or approved modifications to project plans.
- Collaborated with functional managers to develop program resource plans and assign program resources.
- Controlled expenditures and reported monthly actual performance.
- Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
- Modified project plans when needed to better align with organizational objectives.
- Prepared cost estimates for projects of varying sizes.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Led meetings with internal team members, consultants and contractors.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Focused on project monitoring and management by developing forecasts and tracking expenses.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Built and established strong partnerships with teams, vendors and contractors.
- Created team objectives and roles with specific goals outlined for each individual.
- Met with stakeholders, product teams and customers throughout system development lifecycle.
- Collaborated to define, design and estimate time and resources for development initiatives.
- Conducted full lifecycle software development from planning to deployment and maintenance.
- Oversaw deployment, configuration and documentation procedures for operational software.
- Participated and contributed to best practices to drive software development lifecycle.
- Leveraged prescribed change management tools such as impact analyses, enablement plans and readiness assessments to support updates.
- Assigned work and monitored performance of project personnel.
- Identified success metrics and regularly reported on progress and gaps.
- Crafted successful messages to support large-scale, enterprise-wide changes.
- Created and managed budgets for travel, training and teambuilding activities.
- Verified purchase requisitions by comparing items requested to master list.
- Evaluated current vendors and sourced out new vendors for bidding requests.
- Communicated and liaised with stakeholders, vendors, upper management and peers.
- Represented the Government in negotiating contracts and formulating policies with contractors.
Communications Officer
McCallie
Bellevue, NE
05.2010 - 05.2011
- Evaluated systems, identified issues and developed appropriate solutions.
- Tracked and monitored cryptographic product shipments.
- Diagnosed weaknesses in INFOSEC and personnel security account system and built standard, efficient processes and procedures.
- Maintained updated and thorough understanding of COMSEC best practices, procedures and technology.
- Safeguarded equipment and material, including configuration, custody, safekeeping and destruction of material.
- Monitored configuration, custody, security and destruction of sensitive material.
- Coordinated delivery of encryption devices and keying materials bolstering security of classified networks.
- Analyzed processes and suggested actionable improvements to unit-based operations.
- Operated INFOSEC secure voice and data products and maintained accountability for receipt, custody, safekeeping and destruction of material.
- Maintained accurate SCIF access logs to retain accountability.
- Performed classified data and communications management and routing.
- Verified personnel credentials and monitored training for regulatory compliance.
- Verified proper handling and routing of communications and classified data.
- Provided hands-on installation, maintenance, configuration and troubleshooting of global communication equipment.
Help Desk Support Specialist
McCallie
Bellevue, NE
09.2008 - 05.2010
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Isolated problem trends and completed troubleshooting efforts for recurring problems until discovery of permanent solutions.
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
- Mentored other technologists and support professionals to provide professional development and skill enhancement.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Maintained records of data communication transactions, problems and remedial actions or installation activities.
- Resolved Level 1 technical issues with software, hardware and peripherals.
- Maintained positive working relationship with fellow staff and management.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Fielded help desk customer questions and fulfilled requests.
- Documented issues in bug tracking system for reporting.
- Supported customers with password resets and account customization.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Assisted customers with instructional support and product troubleshooting.
Active Duty Airman
USAF
Bellevue, NE
08.2001 - 08.2007
- Supported various types of operations, missions and warfare.
- Trained and mentored new Airman, providing assistance when needed and advising on how to perform daily duties.
- Supervised personnel and operations.
- Viewed computer displays and used advanced technology in battle and defense.
- Streamlined work procedures reducing total downtime.
- Documented reports outlining observed activities and presented reports to superiors.
Education
Bachelor of Science - Information Technology
Bellevue University
Bellevue, NE05.2011
Skills
- Information Security
- Project Documentation
- Best Practices and Standards
- Strategic Planning and Review
- Cost Estimation and Budgeting
- Microsoft Office
- Team Building
- Planning & Organizing
- Reliable & Trustworthy
- Relationship Building
- Organizational Skills
- Critical Thinking
- Conflict Resolution
- Team Management
- ITIL Foundations
- Acquisitions level II
- Problem Resolution
- Supervision & Leadership
- Computer Skills
- Good Work Ethic
- Flexible Schedule
- Customer Service
- Project Development and Lifecycle
- Budgeting and Forecasting
- Purchasing and Procurement
- Systems Implementation
- Cost Reduction and Containment
- Budget Control
- Detail Oriented
- Project Management
- Complex Problem Solving
- Performance Monitoring
- Team Collaboration
- Vendor Selection
- Agile Methodologies
- Team Leadership
- Technical Presentations
- Resource Allocation
- Documentation and Reporting
- Verbal and Written Communication
- Cost Analysis
- Requirements Writing
- Stakeholder Relations
- Project Scope
- Microsoft Office Suite Expert
- Document Management
- Schedule Management
- Financial Administration
- Baseline Schedules Creation
- Risk Management
- Contract Negotiation Expertise
- Client Relations
- Processes and Procedures
- Systems Analysis
- Customer Needs Assessment
- Attention to Detail
- Project Team Coordination
- Project Planning
- Deliverable Tracking
- Change Management
- Atlassian Tools (Confluence, Jira)
- Remedy Incident and Change Management
Timeline
Senior System Analyst
Department Of Defence
05.2011 - 04.2022
Communications Officer
McCallie
05.2010 - 05.2011
Help Desk Support Specialist
McCallie
09.2008 - 05.2010
Active Duty Airman
USAF
08.2001 - 08.2007
Bachelor of Science - Information Technology
Bellevue University
Similar Profiles
Aaron PhilipAaron Philip
Forward Observer at Department Of DefenceForward Observer at Department Of Defence
Alexander DupraAlexander Dupra
Drone Operator at Department Of DefenceDrone Operator at Department Of Defence
Jerry BarnhartJerry Barnhart
Special Reconnaissance at Department Of DefenceSpecial Reconnaissance at Department Of Defence
Nicholas CarroNicholas Carro
United States Marine Corps at Department Of DefenceUnited States Marine Corps at Department Of Defence
MaryJane DiMarcoMaryJane DiMarco
Customer Service Representative at Logistics Health IncorporatedCustomer Service Representative at Logistics Health Incorporated