Gregorio Quiles
Fort Lee,NJ
Summary
Proven Service Technician with a track record of enhancing customer satisfaction and optimizing service delivery at Ronbar Labs. Specializes in equipment troubleshooting and preventive maintenance, demonstrating exceptional attention to detail and customer service skills. Achieved consistent project completion, surpassing targets by 20% through effective problem resolution and technical support. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
28
28
years of professional experience
Work History
Service Technician 1099 Contracter
Sam Tell Companies
01.2017 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Service Manager 1099 Contracter
Ronbar Labs
01.2013 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored inventory levels and placed orders to replenish stock.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Territory Manager - Sales and Service
Diamond Chemical
Rutherford, NJ
01.2012 - 01.2013
- Resolved customer complaints in professional and timely manner.
- Monitored inventory levels and placed orders to replenish stock.
- Managed a territory of accounts, ensuring timely delivery of services and products to meet client needs.
- Developed and deepened customer relationships by providing exceptional service.
- Provided detailed product knowledge to clients, fostering trust and loyalty within the territory.
Territory Manager
Swisher Hygiene Inc.
07.2008 - 06.2011
- Managed over 100 accounts within NY,NJ,CT,MA territory.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Attended trade shows and industry events to promote company products and services.
- Implemented successful sales strategies to drive revenue growth and exceed quarterly quotas consistently.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Identified opportunities for upselling and cross-selling, resulting in increased average deal size.
Route Service Manager
Ecolab
01.2005 - 12.2007
- Managed inventory levels to ensure timely delivery of products to customers, reducing stockouts.
- Collaborated with sales team to identify growth opportunities and expand existing customer base.
- Improved route efficiency by analyzing and optimizing daily schedules and service routes.
- Ensured accurate billing practices, maintaining detailed records of services provided on each route visit.
- Enhanced customer satisfaction by addressing and resolving service issues promptly.
Credit Manager
Atlas Fuel Oil
01.1997 - 01.2005
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Improved credit risk management by implementing effective underwriting policies and procedures.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Referred delinquent accounts to collections department or outside resources.
- Maximized cash flow for the company by monitoring outstanding debts and optimizing collection efforts.
- Developed strong relationships with clients through professional communication and timely resolution of credit issues.
- Consistently achieved monthly collection targets by prioritizing accounts based on risk level and potential impact on cash flow.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
Education
No Degree - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NYHigh School Diploma -
Dewitt Clinton High School
Bronx, NY06.1986
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Work with Minimal Supervision
- Valid Driver's License
- Punctual and Reliable
- Mechanical abilities
- Troubleshooting skills
- Problem and Issue Resolution
- Hand tool knowledge
- Power tool proficiency
- Repair Techniques
- Documentation And Reporting
- Equipment Troubleshooting
- OSHA Requirements
- Diagnostic Testing
- Professional and Courteous
- Heavy Lifting
- Service Reports
- Mechanical Aptitude
- Quality Assurance
- Hand tool expertise
- System Installation
- Equipment Inspection
- Analytical Thinking
- Diagnostics expertise
- Time tracking
- Customer Relationship Management
- Inventory Management
- Operating Test Equipment
- Electrical Systems
- HVAC Systems
- Safety Procedures Adherence
- Document Management
- Testing and evaluation
- Scheduling and Coordination
- Diagnostics skill
- Project Management
- Technical Support
- Work Documentation
Languages
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Technician 1099 Contracter
Sam Tell Companies
01.2017 - Current
Service Manager 1099 Contracter
Ronbar Labs
01.2013 - Current
Territory Manager - Sales and Service
Diamond Chemical
01.2012 - 01.2013
Territory Manager
Swisher Hygiene Inc.
07.2008 - 06.2011
Route Service Manager
Ecolab
01.2005 - 12.2007
Credit Manager
Atlas Fuel Oil
01.1997 - 01.2005
No Degree - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
High School Diploma -
Dewitt Clinton High School
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