Gregory Alexander
Brooklyn,NY
Summary
Results-driven professional individual with a strong ability to manage multiple client accounts simultaneously while maintaining accuracy, efficiency, and exceptional service. Seeking to contribute to a growth-oriented organization by supporting account operations, strengthening client relationships, and ensuring seamless coordination across commercial functions.
Forward-thinking professional offering advanced experience in overseeing operations, driving business strategy and overhauling distribution networks. Highly proficient in business development and strategic planning resulting in consistent growth and profitability. Proven leader with track record of successful communication, client relationship building, and achievement of sales goals.
Overview
21
21
years of professional experience
22
22
years of post-secondary education
Work History
Chief Executive Officer CEO
Maid 2 Clean
Brooklyn, Ny
10.2021 - Current
- Directed overall company strategy and operations for residential cleaning services.
- Managed budget allocations and financial planning for service expansion initiatives.
- Established partnerships with local businesses to enhance service offerings and visibility.
- Developed and implemented strategic business plans to increase company profitability.
- Developed strategies for improving customer service standards throughout the company.
- Collaborated with marketing teams on campaigns aimed at increasing brand visibility in target markets.
- Directed long-term research initiatives to identify new markets for growth opportunities.
- Oversaw compliance with regulatory requirements and industry standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Used specialized equipment such as floor buffers, steam cleaners, vacuums, mops, and other cleaning tools.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Identified possible maintenance or safety issues and reported to supervisor and client.
- Steam-cleaned or shampooed carpets.
- Observed all relevant laws regarding health codes and waste disposal standards.
- Resolved customer complaints promptly and professionally in accordance with company policy.
- Followed safety protocols when handling hazardous materials or operating machinery.
- Cleaned and maintained the outdoor spaces such as sidewalks and parking lots.
- Mopped, polished, and waxed floors using appropriate cleaning supplies and equipment.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Stripped, sealed and polished floors.
- Disposed of waste materials in compliance with safety regulations and standards.
- Collaborated with team members to coordinate cleaning schedules efficiently.
- Used various cleaning tools and chemicals following safety protocols effectively.
Senior Mobile Expert
T-Mobile
New York, NY
12.2013 - 06.2021
- Successfully acquire and practice excellent customer service skills by solving customer problems, handling difficult customers effectively, and making key contributions to the customer service team
- Maintain strong knowledge of new wireless products, accessories, pricing plans, promotions, and service feature, supervising and training sales associates to maximize productivity and customer service
- Perform daily operations including opening and closing of the retail facility, cash management, performed inventory counts, and verification, and maintained store per corporate standards
- Provide management with the assistance of various key duties to facilitate the day to day operation of the business, resulting in becoming proficient at all positions in the store and at many managerial tasks
- Design and implement a new format for record keeping of inventory management that was deployed across the district and resulted in a reduction of shrink
- Responsible for employee shift schedule to include: work station assignments/rotations, training, vacations, breaks, overtime assignment, back-up for absent and shift rotations
- Delivered expert customer service to enhance mobile solution experiences.
- Assisted in troubleshooting technical issues with devices and services.
- Educated customers on device features and plans for informed decision-making.
- Maintained knowledge of industry trends and competitor offerings for effective selling.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Promoted promotional offers to boost customer interest and sales opportunities.
- Configured device settings including Wi-Fi networks, Bluetooth connections, email accounts.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Delivered in-person and phone-based customer support in a fast-paced retail environment, assisting with service activations, upgrades, disconnections, and account changes
- Identified customer needs through consultative conversations and recommended Verizon products, plans, and services to drive sales and customer satisfaction
- Addressed billing questions, service issues, and account concerns, resolving disputes related to charges, rates, and policy guidelines
- Followed up with customers regarding payment issues and account status using professional verbal and written communication
- Reviewed and verified service orders and account details for accuracy, making real-time corrections to ensure seamless customer experiences
Assistant Manager
AT&T Retail Store
Brooklyn, NY
01.2005 - 03.2013
- Ensured world class customer service, store image, merchandise presentation, team development, asset protection, and cost control in the attainment of Company objectives
- Trained and evaluated performance and conduct of new and current employees and implement plans for improvement as appropriate, interviewing prospective employees under the supervision of store manager
- Utilized selling techniques to achieve or surpass individual sales targets for new customer acquisitions, the sale of essentials, and vertical features on a monthly basis striving for the highest level of customer satisfaction
- Empowered consumers by asking key questions in order to provide products and services that enhance their lives and meet their individual needs of products and services
- Maximized transactions by maintaining a strong knowledge of all products, accessories, pricing plans, promotions, and service features, and by selling the full range of products and services offered
- Delivered in-store and phone-based customer support in a fast-paced retail environment
- Recommended products and service plans through needs-based consultations to drive sales and satisfaction
- Resolved customer inquiries related to billing, service, and policy issues
- Communicated professionally with customers regarding account and payment matters
- Maintained accurate service orders and account records to ensure a seamless experience
Education
Some College (No Degree) -
BMCC
06.2004 - 01.2026
Skills
- Financial management
- Punctuality
- Office 365
- Communicate Effectively
- Delegation
- Time Management
- Ability to handle multiple priorities successfully in a fast-paced retail environment
- Interpersonal & Relationship Building
- Cash Handling
- Professional demeanor
- Productivity
- Team Leadership
Key Qualifications
- Financial management
- Punctuality
- Office 365
- Communicate Effectively
- Delegation
- Time Management
- Ability to handle multiple priorities successfully in a fast-paced retail environment
- Interpersonal & Relationship Building
- Cash Handling
- Professional demeanor
- Productivity
- Team Leadership
Timeline
Chief Executive Officer CEO
Maid 2 Clean
10.2021 - Current
Senior Mobile Expert
T-Mobile
12.2013 - 06.2021
Assistant Manager
AT&T Retail Store
01.2005 - 03.2013
Some College (No Degree) -
BMCC
06.2004 - 01.2026