Gregory Allen
Philadelphia,PA
Summary
Dedicated and detail-oriented Audio Engineer with a Certificate in Audio Arts seeking to contribute to the audio ministry at Enon Tabernacle Baptist Church. Passionate about enhancing worship experiences through high-quality sound engineering and committed to supporting the church's mission through technical expertise and collaborative efforts.
Overview
25
25
years of professional experience
Work History
Outbound Education Specialist
Education Dynamics, LLC.
2019.03 - Current
- Making outbound calls to prospective students via our dialing system
- Assisting individuals by matching them with college and trade school opportunities that suit their needs and goals
- Consistently meet and exceed attainable sales and quality assurance requirements.
Customer Service Representative
DMI
2014.01 - 2019.02
- Extensive outreach to inquiries through phone calls, email, and mail correspondence
- Consistently met and exceeded attainable sales and quality assurance requirements
- Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Met personal/customer service team sales targets and call handling quotas.
Customer Service Representative
Philadelphia Inquirer, INC.
2005.10 - 2010.10
- Answered telephone inquiries regarding products, provided quality service to customers about the availability of newspaper (Daily News/ Philadelphia Inquirer) delivery services or status of orders
- Answered billing questions relating to customer accounts and processed payment extension requests
- Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on phone calls and avoid escalation of issues.
Customer Service Representative
RMH, INC.
2000.01 - 2005.08
- Answered customer inquiries relating to accident/theft insurance for credit cardholders
- Developed creative approaches to generate and develop inquiries
- Processed credit card transactions for the purchasing of accident/theft insurance daily
- Commended for initiative, enthusiasm, tenacity, and persuasiveness.
Education
Certificate in - Audio Arts, July 2024
Full Sail University
Winter Park, FLHigh School Diploma -
South Philadelphia High School
Philadelphia, PASkills
- Audio Mixing Proficiency
- Managing sound quality
- Critical Listening Abilities
- Equipment Setup
- Audio Mixers
- Sound Design
- Microphone usage
- Equipment Troubleshooting
- Team Collaboration
- Equipment testing
- Music production
- Sound Recording
- Pro Tools
- Sound Editing
Volunteer Audio Technician
- Assisted with audio setup for local studios and recorded various sound techniques for local upcoming new artists.
- Gained practical experience in live sound environments.
- Developed strong teamwork and problem-solving skills.
Projects
Music Production Portfolio
Full Sail University, Winter Park, FL
12/2023 – 07/2024
- Created and produced original music tracks as part of coursework.
- Utilized various DAWs to experiment with different genres and styles.
- Received positive feedback from instructors and peers for creativity and technical proficiency.
Timeline
Outbound Education Specialist
Education Dynamics, LLC.
2019.03 - Current
Customer Service Representative
DMI
2014.01 - 2019.02
Customer Service Representative
Philadelphia Inquirer, INC.
2005.10 - 2010.10
Customer Service Representative
RMH, INC.
2000.01 - 2005.08
Certificate in - Audio Arts, July 2024
Full Sail University
High School Diploma -
South Philadelphia High School
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