Gregory Amescua
Atwater,CA
Summary
Hospitality management professional with a strong track record in overseeing multi-million dollar accounts and ensuring client satisfaction. Expertise in P&L management, operational efficiency, and team leadership, driving results across diverse hospitality settings.
Overview
29
29
years of professional experience
Work History
Regional Manager (Western United States)
The SSA Group
01.2022 - Current
- Supervised General Managers across Western Region to enhance operational efficiency and align strategies.
- Directly responsible for P&L/Financial results of all accounts
- Cultivated strong client connections to facilitate effective communication and optimize service delivery.
- Accounts include: Fresno Chaffee Zoo, Los Angeles Zoo, Midway Museum, Museum of Pop Culture, San Francisco Zoo, Sacramento Zoo, Oakland Zoo, Utah Hogle Zoo, Wildlife World Zoo, Albuquerque Zoo and Aquarium
General Manager, Fresno Chaffee Zoo
The SSA Group
Fresno, CA
01.2019 - 01.2022
- Managed all business aspects, including on-site HR and oversight of over 100 team members in retail, food and beverage, catering sales, and client relationships.
- Oversaw daily operations and ensured efficient facility management.
- Developed strategic plans to enhance client services and satisfaction.
- Managed budgets and financial forecasting for multiple projects.
Club General Manager
Carmel Valley Ranch
Carmel-by-the-Sea, CA
09.2015 - 10.2017
- Oversaw club membership operations at #1 ranked resort in Northern Ca.
- Managed total profit and loss for the club, ensuring financial health and operational efficiency.
- Oversee a staff of over 50 team members and managers
- Resolved all guest and member issues to ensure satisfaction and retention
- Promoted and sold club activities to enhance member engagement and participation
- Developed and managed internal training programs
- Manage F&B outlet located in the club
Golf Operations Manager
Stevinson Ranch Golf Club
Stevinson, CA
11.2014 - 09.2015
- Opened golf shop and oversaw daily operations, facilitating guest play and enhancing their experience
- Coordinated tournament operations, ensuring smooth execution and participant satisfaction
- Teach and promote the game of golf through lessons and clinics
- Manage total property when appointed Manager on Duty
- Assisted guests with various requests to enhance their experience.
- Order and process all retail
Director of Operations/Customer Relations
SWA Services Group
San Jose, CA
09.2012 - 08.2014
- Led over 300 facility maintenance co-workers, managers, and department heads to achieve high levels of client satisfaction and customer service for partners including Texas Instruments, City of Mt. View, and Sony
- Oversaw entire operations department, ensuring alignment with strategic objectives
- Directly responsible for Operational Sales and Presentation Process to perspective clients
- Administered and monitored implementation of company policies and procedures to uphold operational standards
- Developed budgets, goals, commission programs, and compensation formats for all employees
- Create and present market analysis and penetration strategy directly to CEO/President
General Manager
Summit Pointe Golf Club
Milpitas, CA
04.2011 - 09.2012
- Led over 70 co-workers to enhance guest experience at a premier full-service golf course and restaurant in the Bay Area.
- Developed and implemented training programs for department heads and staff, including F&B Director, Catering Sales Manager, Event Sales Manager, Assistant General Manager, Superintendent, Golf Shop Manager, and all departmental employees.
- Ensured achievement of financial goals established by American Golf Corporation, a subsidiary of Goldman Sachs.
- Represented the company directly to the HOA and local government agencies.
General Manager
Escondido Country Club
Escondido, CA
01.2009 - 04.2011
- Managed all outlets and departments within a prominent private country club in San Diego County, ensuring high member satisfaction through comprehensive service.
- Oversaw 5 department managers and 80 employees across championship golf course, pro shop, and fine dining restaurant and bar
- Restructured cash control procedures and implemented menu changes to enhance financial reporting and ensure accurate profit and loss management
- Represented company in communications with HOA and local government to maintain positive relationships and address community concerns
General Manager
JC Resorts, Champions Club at The Retreat
Corona, CA
04.2008 - 01.2009
- Managed all aspects of busy full-service private country club, overseeing profit and loss accountability, personnel management of 6 managers and team of 60 employees, and operations of 18-hole championship golf course, membership sales department, and fine dining restaurant and bar
- Reorganized restaurant staff, hired and cross-trained employees, and addressed operational deficiencies to enhance service quality
- Represented the company as a direct liaison to the HOA and local government.
General Manager
JC Resorts, Mt. Woodson Golf Club
San Diego, CA
08.2004 - 04.2008
- Exceeded revenue goals and budget savings every year as General Manager
- Managed operations to achieve highest profitability among 7 JC Resorts in Southern California
- Directed daily operations and personnel management for 5 managers and up to 60 employees, including interviewing, hiring, training, scheduling, annual reviews, merchandising, accounting, sales, and customer service
- Collaborated with HOA and local government to ensure compliance and foster positive relationships.
Golf Operations Manager
JC Resorts, Twin Oaks G.C.
San Marcos, CA
04.2002 - 08.2004
- Oversaw operations for golf and food & beverage departments, ensuring seamless service delivery
- Managed hiring and staff oversight for 45 employees in a fast-paced environment.
- Handled profit and loss management, maintaining financial accountability
Assistant Golf Professional
JC Resorts, Rancho Bernardo Inn Resort
San Diego, CA
05.2001 - 04.2002
- Delivered exceptional customer service and productive golf instruction to enhance player satisfaction
- Boosted pro shop sales through strategic merchandising and comprehensive product knowledge
- Oversaw daily operations of busy resort golf course to ensure seamless guest experiences
Outside Service/Golf Shop Assistant
JC Resorts, Encinitas Ranch
Encinitas, CA
11.2000 - 05.2001
- Coordinated golf shop operations, managed tournament set-up, handled reservations, facilitated membership sales, provided customer service, and ensured high standards for golf cart appearance
- Assisted customers with golf merchandise selection and equipment inquiries.
- Organized and maintained inventory of golf apparel and accessories.
- Processed sales transactions using point-of-sale systems efficiently.
Service Record & Classified Material Chief
U.S. Marine Corps
10.1996 - 11.2000
- Appointed unit CMCC custodian, responsible for access and control of all organizational classified material, enhancing security protocols
- Managed personnel records and administration for 175 Marine unit, ensuring compliance and accuracy
- Received two promotions for demonstrating exceptional performance and commitment to team goals.
- Received the Navy and Marine Corps Achievement Medal for outstanding service and dedication.
- Received the NATO Medal for participation in international operations and commitment to alliance objectives.
- Received the Kosovo Campaign Medal for involvement in military operations during the Kosovo conflict.
Education
Associate Of Business Management -
SDGA
San Diego, CaSkills
- P&L management
- financial forecasting
- budget oversight
- client relationship management
- team leadership
- client satisfaction
Additional Information
Additional Information and explanations are welcomed at any time during interview process
Personal Information
- Willing To Relocate: Anywhere in CA
- Authorized To Work: US for any employer
Timeline
Regional Manager (Western United States)
The SSA Group
01.2022 - Current
General Manager, Fresno Chaffee Zoo
The SSA Group
01.2019 - 01.2022
Club General Manager
Carmel Valley Ranch
09.2015 - 10.2017
Golf Operations Manager
Stevinson Ranch Golf Club
11.2014 - 09.2015
Director of Operations/Customer Relations
SWA Services Group
09.2012 - 08.2014
General Manager
Summit Pointe Golf Club
04.2011 - 09.2012
General Manager
Escondido Country Club
01.2009 - 04.2011
General Manager
JC Resorts, Champions Club at The Retreat
04.2008 - 01.2009
General Manager
JC Resorts, Mt. Woodson Golf Club
08.2004 - 04.2008
Golf Operations Manager
JC Resorts, Twin Oaks G.C.
04.2002 - 08.2004
Assistant Golf Professional
JC Resorts, Rancho Bernardo Inn Resort
05.2001 - 04.2002
Outside Service/Golf Shop Assistant
JC Resorts, Encinitas Ranch
11.2000 - 05.2001
Service Record & Classified Material Chief
U.S. Marine Corps
10.1996 - 11.2000
Associate Of Business Management -
SDGA