Gregory Anton
Seatac,Wa
Summary
Very dependable worker have vast knowledge in the Food industry, Customer service, Delivery, Hvac install and service, learned many new trades since then. Recently moved back home and need to get myself into a good fulltime position very open to overtime and have a completely open schedule Mon-Sun.
Overview
15
15
years of professional experience
Work History
Counter Representative / Warehouse Manager
Ferguson Enterprises, Inc
07.2022 - 08.2024
- Customer Service Excellence: Greeting visitors and clients warmly and professionally, addressing inquiries, and providing accurate information about the company's products and services
- Administrative Support: Managing incoming calls, directing them to the appropriate departments, and handling emails and correspondence efficiently
- Front Desk Management: Maintaining a clean and organized reception area, managing visitor logs, and ensuring security protocols were followed
- Coordination and Communication: Coordinating with various departments to facilitate meetings, appointments, and special events and communicating effectively with team members to ensure seamless operations
- Problem Resolution: Addressing customer concerns and complaints promptly, seeking solutions, and escalating issues to appropriate personnel when necessary
- Record Keeping: Managing and organizing files, documents, and records, ensuring accuracy and confidentiality
- Inventory Management: Monitoring and ordering office supplies to ensure the front desk is always well-equipped
- Technical Proficiency: Utilizing various software and tools for scheduling, data entry, and communication, ensuring efficient workflow
- In this role, I demonstrated strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced environment
- Dedication to providing a positive first impression and supporting the company's operations contributed to the overall success and reputation of Ferguson Enterprises, Inc.
- Participated in ongoing training sessions to stay current on industry trends and enhance product knowledge.
HVAC Technician
Air Master Technologies
01.2020 - 06.2022
- Installation: Installing HVAC systems in residential, commercial, and industrial settings
- Reading and interpreting blueprints, technical drawings, and specifications
- Ensuring proper wiring, plumbing, and ductwork for new installations
- Maintenance: Performing routine maintenance on HVAC systems to ensure efficient operation
- Cleaning, adjusting, and calibrating systems to meet manufacturers' specifications
- Conducting seasonal inspections and tune-ups to prevent system failures
- Repair: Diagnosing and troubleshooting system malfunctions and breakdowns
- Replacing or repairing defective components, such as compressors, motors, and thermostats
- Testing systems for proper operation and making necessary adjustments
- Customer Service: Communicating effectively with clients to explain issues, repair procedures, and maintenance tips
- Providing cost estimates for repairs and installations
- Ensuring customer satisfaction by delivering high-quality workmanship and timely service
- Technical Proficiency: Using specialized tools and equipment for HVAC system analysis and repair
- Familiarity with various HVAC systems, including central air conditioning, heat pumps, furnaces, and ductless systems
- Staying updated on industry standards, regulations, and advancements in HVAC technology
- Safety and Compliance: Adhering to safety protocols and regulations to prevent accidents and injuries
- Ensuring systems comply with environmental and energy efficiency standards
- Handling refrigerants and hazardous materials according to EPA guidelines
- Documentation: Maintaining detailed records of services performed, parts used, and customer interactions
- Completing work orders and service reports accurately
- Managing inventory and ordering necessary parts and supplies
- In this role, I demonstrated strong problem-solving abilities, attention to detail, and the capacity to work independently or as part of a team
- Commitment to delivering reliable and efficient HVAC services contributed to the comfort and satisfaction of clients.
Delivery Driver
Johnstone Supply
08.2019 - 11.2021
- Product Delivery: Loading and unloading HVAC and refrigeration products onto delivery vehicles
- Planning and following the most efficient routes for timely deliveries
- Ensuring the safe transport of products to customers' locations
- Customer Service: Communicating with customers to confirm delivery times and addresses
- Providing friendly and professional service during deliveries
- Addressing customer inquiries and resolving any delivery-related issues promptly
- Vehicle Maintenance: Conducting regular inspections and maintenance checks on delivery vehicles
- Reporting any mechanical issues and ensuring vehicles are in safe working condition
- Keeping vehicles clean and presentable
- Inventory Management: Verifying the accuracy of orders before departure
- Ensuring proper handling and documentation of delivery paperwork
- Managing and organizing inventory in the delivery vehicle
- Compliance and Safety: Adhering to all traffic laws and company policies while driving
- Following safety protocols for handling and delivering hazardous materials
- Using proper lifting techniques and equipment to avoid injuries
- Documentation: Maintaining accurate records of deliveries, including delivery times, mileage, and customer signatures
- Completing delivery logs and reports as required
- Using electronic devices for tracking and updating delivery statuses
- In this role, I demonstrated strong time management skills, attention to detail, and a commitment to providing exceptional service
- Ability to handle multiple deliveries efficiently and maintain positive customer relationships contributed to the success of Johnstone Supply.
Deli /Bakery Department Manager
Harris Teeter, Kroger
02.2010 - 07.2021
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged deli and bakery displays to showcase deli meats, pizzas, cold goods, cased goods, showcased goods, baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the deli and bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all deli, and bakery operations professionally and handled all problems confidently.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Maintained and controlled inventory of all deli and bakery goods.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
- Monitored inventory levels and identified opportunities for cost savings.
- Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
- Customized supply ordering to match seasonal demand, ensuring availability of popular items and reducing excess stock.
- Trained newly hired sales team in upselling techniques.
Education
High School Diploma -
Kentwood Highschool
Covington, WA01.2004
Skills
- Dependability
- Punctuality
- Coordination with departments
- Team support
- Building professional relationships
- Flexibility in handling unexpected tasks
- Ability to work in a fast-paced environment
- Learning new procedures quickly
- Money Handling
- Customer Assistance
- Time Management
- Problem-Solving
- Teamwork and Collaboration
- Phone Etiquette
- Flexible Schedule
- Store Opening and Closing
- Retail Sales
- Product Knowledge
- Stocking and Receiving
Timeline
Counter Representative / Warehouse Manager
Ferguson Enterprises, Inc
07.2022 - 08.2024
HVAC Technician
Air Master Technologies
01.2020 - 06.2022
Delivery Driver
Johnstone Supply
08.2019 - 11.2021
Deli /Bakery Department Manager
Harris Teeter, Kroger
02.2010 - 07.2021
High School Diploma -
Kentwood Highschool
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