Gregory Arnold
King Of Prussia
Summary
Results-driven retail professional with a strong background in fashion styling, customer service, and sales leadership. Currently serving as an Assistant Department Manager – Men's Clothing & Furnishings, excelling in directive selling, achieving sales targets, and enhancing the customer experience through coaching and leadership. Proven ability to develop and execute business plans, maintain merchandising standards, and cultivate long-term customer relationships.
Previous experience as a Retail Specialist – Women's Designer, where I successfully grew a client base through in-store and digital engagement, curated personalized wardrobes, and generated over $100,000 in sales. Adept at personal styling, fashion consulting, and community-driven brand awareness initiatives. Passionate about driving sales, developing teams, and creating impactful shopping experiences.
Overview
11
11
years of professional experience
Work History
Assistant Department Manager
Nordstrom
11.2024 - Current
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
- Assisted in increasing sales revenue through effective merchandising and promotional efforts.
Image Consultant
Gregory Jerome Image Consulting
12.2020 - Current
- Enhanced client satisfaction by conducting personalized image assessments and providing tailored recommendations.
- Optimized client wardrobes by identifying gaps and suggesting appropriate additions that elevated personal style.
- Expanded clientele base beyond geographic limitations by offering virtual consultations via video conferencing platforms when necessary.
- Cultivated a strong online presence through consistent branding across all marketing materials, including website design, blog posts, and social media content.
- Delivered engaging workshops on topics such as color analysis, body shape assessment, and wardrobe management to empower clients in making informed style decisions.
Assistant Store Manager
Robert Graham
08.2024 - 02.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Retail Sales Associate Women's Designer
Nordstrom
08.2024 - 11.2024
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Client Advisor
Louis Vuitton - LVMH
08.2022 - 12.2022
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Excelled in meeting sales targets, contributing significantly to the overall success of the team.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
Wardrobe Consultant
Jos. A. Bank
01.2019 - 11.2019
- Successfully managed multiple projects simultaneously, consistently meeting deadlines and exceeding client expectations.
- Improved client shopping habits by providing guidance on investment pieces versus fast-fashion buys based on their lifestyle needs.
- Revitalized clients'' wardrobes by conducting in-depth assessments and identifying gaps in their clothing collections.
- Increased client confidence with expert styling advice, ensuring they felt comfortable and stylish at all times.
- Maximized wardrobe versatility by creating mix-and-match outfits from existing pieces within the client''s closet.
Key Holder
DXL, Destination XL
03.2017 - 01.2019
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Sales Associate
Coach
09.2014 - 02.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Science - Psychology
Mid America Christian University
Moore, OKBachelor of Arts - Organizational Communication
Middle Tennessee State University
Murfreesboro, TN05-2008
Skills
- Team Leadership
- Problem-solving abilities
- Workforce Inspiration Techniques
- Service Excellence
Public speaking
Personal styling expertise
Accomplishments
Nordstrom's Emerging Leaders Program
Languages
English
Full Professional
Timeline
Assistant Department Manager
Nordstrom
11.2024 - Current
Assistant Store Manager
Robert Graham
08.2024 - 02.2025
Retail Sales Associate Women's Designer
Nordstrom
08.2024 - 11.2024
Client Advisor
Louis Vuitton - LVMH
08.2022 - 12.2022
Image Consultant
Gregory Jerome Image Consulting
12.2020 - Current
Wardrobe Consultant
Jos. A. Bank
01.2019 - 11.2019
Key Holder
DXL, Destination XL
03.2017 - 01.2019
Sales Associate
Coach
09.2014 - 02.2017
Bachelor of Science - Psychology
Mid America Christian University
Bachelor of Arts - Organizational Communication
Middle Tennessee State University
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