Gregory Arnold
King Of Prussia
Summary
Results-driven retail professional with a strong background in fashion styling, customer service, and sales leadership. Currently serving as an Assistant Department Manager – Men's Clothing & Furnishings, excelling in directive selling, achieving sales targets, and enhancing the customer experience through coaching and leadership. Proven ability to develop and execute business plans, maintain merchandising standards, and cultivate long-term customer relationships.
Previous experience as a Retail Specialist – Women's Designer, where I successfully grew a client base through in-store and digital engagement, curated personalized wardrobes, and generated over $100,000 in sales. Adept at personal styling, fashion consulting, and community-driven brand awareness initiatives. Passionate about driving sales, developing teams, and creating impactful shopping experiences.
Overview
11
11
years of professional experience
Work History
Assistant Department Manager
Nordstrom
King Of Prussia, PA
11.2024 - Current
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
- Assisted in increasing sales revenue through effective merchandising and promotional efforts.
Image Consultant
Gregory Jerome Image Consulting
Philadelphia, PA
12.2020 - Current
- Enhanced client satisfaction by conducting personalized image assessments and providing tailored recommendations.
- Optimized client wardrobes by identifying gaps and suggesting appropriate additions that elevated personal style.
- Expanded clientele base beyond geographic limitations by offering virtual consultations via video conferencing platforms when necessary.
- Cultivated a strong online presence through consistent branding across all marketing materials, including website design, blog posts, and social media content.
- Delivered engaging workshops on topics such as color analysis, body shape assessment, and wardrobe management to empower clients in making informed style decisions.
Assistant Store Manager
Robert Graham
King Of Prussia, PA
08.2024 - 02.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Retail Sales Associate Women's Designer
Nordstrom
King Of Prussia, PA
08.2024 - 11.2024
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Client Advisor
Louis Vuitton - LVMH
King Of Prussia, PA
08.2022 - 12.2022
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Excelled in meeting sales targets, contributing significantly to the overall success of the team.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
Wardrobe Consultant
Jos. A. Bank
El Segundo, CA
01.2019 - 11.2019
- Successfully managed multiple projects simultaneously, consistently meeting deadlines and exceeding client expectations.
- Improved client shopping habits by providing guidance on investment pieces versus fast-fashion buys based on their lifestyle needs.
- Revitalized clients'' wardrobes by conducting in-depth assessments and identifying gaps in their clothing collections.
- Increased client confidence with expert styling advice, ensuring they felt comfortable and stylish at all times.
- Maximized wardrobe versatility by creating mix-and-match outfits from existing pieces within the client''s closet.
Key Holder
DXL, Destination XL
South Gate, CA
03.2017 - 01.2019
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Sales Associate
Coach
Oklahoma City, OK
09.2014 - 02.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Science - Psychology
Mid America Christian University
Moore, OKBachelor of Arts - Organizational Communication
Middle Tennessee State University
Murfreesboro, TN05-2008
Skills
- Team Leadership
- Problem-solving abilities
- Workforce Inspiration Techniques
- Service Excellence
Public speaking
Personal styling expertise
Accomplishments
Nordstrom's Emerging Leaders Program
Languages
English
Full Professional
Timeline
Assistant Department Manager
Nordstrom
11.2024 - Current
Assistant Store Manager
Robert Graham
08.2024 - 02.2025
Retail Sales Associate Women's Designer
Nordstrom
08.2024 - 11.2024
Client Advisor
Louis Vuitton - LVMH
08.2022 - 12.2022
Image Consultant
Gregory Jerome Image Consulting
12.2020 - Current
Wardrobe Consultant
Jos. A. Bank
01.2019 - 11.2019
Key Holder
DXL, Destination XL
03.2017 - 01.2019
Sales Associate
Coach
09.2014 - 02.2017
Bachelor of Science - Psychology
Mid America Christian University
Bachelor of Arts - Organizational Communication
Middle Tennessee State University