Gregory Avra
Statesboro,GA
Summary
Experienced with system analysis, troubleshooting, and optimizing IT processes. Utilizes technical skills to enhance efficiency and support operational goals. Track record of effective problem-solving and delivering robust IT solutions.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Information Technology Analyst
East Georgia State College
10.2016 - Current
- Installs hardware and software on workstations, laptops, and printers for faculty, staff, classrooms, and student labs.
- Assists end-users with technology related issues; assists with workstation relocation, driver updates, and connectivity problems.
- Monitors and maintains print, copy, and scanning services on satellite campus.
- Assists in the management and upgrade of workstation lockdown system software and workstation monitoring for all campuses.
- Diagnoses and corrects hardware and software problems on workstations, laptops, and printers.
- Assists faculty, staff, and students with account information and access.
- Maintains security on domain laptops and workstations.
- Monitors and maintains student computer labs, computer lab classrooms, and instructor workstations at the satellite campus.
- Assists with VoIP telephone setup and troubleshooting.
- Assists with network troubleshooting; reports network connectivity issues to the network manager.
- Assists in monitoring the outcome of nightly tasks performed by the patch management system and takes corrective actions for workstations that fail to update.
- Completes equipment inventory device forms to ensure the accuracy of the inventory database.
- Assists with the college ID card system.
- Troubleshoots faculty and staff accounts to receive two-factor authentication from their mobile devices.
- Monitors the audio/video project system of satellite campus..
EDP Technical Support Specialist
Georgia Southern University
05.2010 - 09.2016
- First point of contact for end users in 12 different university staff departments.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Responded to customer inquiries and provided technical assistance over the phone and in person.
- Documented all client interactions thoroughly in the incident management system, allowing for efficient tracking of recurring issues and trends.
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Used MyTechHelp ticketing system to manage and process support actions and requests.
Administrative Technical Coordinator
Georgia Southern University
08.2008 - 05.2010
- Oversaw the hardware, software, and Internet support for faculty and staff for seven staff departments on campus
- Oversaw the Internet support for on-campus housing for students
- Coordinated daily office activities for on-campus Internet provider as well as the troubleshooting, maintenance, and repair of computers for faculty and staff in seven departments
- Manager of up to 10 student workers
- Troubleshot Internet connection issues on individual students’ computers
Computer Information Systems Teachers Aid
Ogeechee Technical College
01.2008 - 07.2008
- Teachers Aid to the Computer Information Specialist Program Advisor
- Responsible for software and maintenance functionality for computers and associated equipment
- Responsible for assisting instructor in prepare for instructional sessions
Production Manager
High Point Turf Company
01.2002 - 12.2004
- Supervisor of company’s day-to-day field activities
- Oversaw the harvesting and delivery of product
- Traveled to different locations to meet with customers to discuss their needs and objectives
Assistant Operations Manager
Organic Products Company
08.1999 - 12.2001
- Responsible for day-to-day activities such as mixing and packaging products and maintenance of equipment
- Traveled to different locations to meet with customers to discuss and demonstrate product
Networking Cable Installer
Network Systems Inc.
04.1998 - 12.1998
- Responsible for the installation of CAT-5 and CAT-3 wiring in office building, schools, and homes
- Installed computer networking system cables and associated hardware
Education
Bachelor of Science - Interdisciplinary Studies
Georgia Southern University
Statesboro, GA07-2018
Diploma - Microsoft Information Specialist
Ogeechee Technical College
Statesboro, GA12.2008
Diploma - Picture Achieving and Communications System (PACS)
Ogeechee Technical College
Statesboro, GA12.2007
Associate of Applied Science Degree - Business Administration
East Georgia State College
Swainsboro, GA12.1998
Diploma - College Preparatory
Statesboro High School
12.1995
Skills
- Knowledge of information technology systems and internal controls
- Knowledge of hardware and software installation, maintenance, troubleshooting, and repair principles
- Knowledge of printing, copying, and scanning services devices and software
- Knowledge of user account access and security principles
- Knowledge of a variety of computer software systems used in the performance of job duties
- Knowledge of Microsoft operating systems, Microsoft Office 365, and Google Docs
- Skill in the analysis of problems and the development and implementation of solutions
- Skill in the use of a variety of tools used in troubleshooting and monitoring resources
- Skill in identifying problems and developing solutions
- Skill in oral and written communication
Certification
- Certified PACS Associate (CPAS), PARCA Advisory Board, June 2007
- Microsoft 70-270 Certification, Microsoft, November 2007
- CompTia A+ Certification, August 2017
2020 East Georgia State College Information Technology Staff of the Year
I was honored to receive the 2020 Information Technology Staff award for East Georgia State College, a recognition given to individuals who demonstrate exceptional contributions to the Information Technology department and the institution as a whole. This award was presented to me at the annual EGSC Faculty and Staff Workshop which takes place prior to the beginning of each fall semester.
Timeline
Information Technology Analyst
East Georgia State College
10.2016 - Current
EDP Technical Support Specialist
Georgia Southern University
05.2010 - 09.2016
Administrative Technical Coordinator
Georgia Southern University
08.2008 - 05.2010
Computer Information Systems Teachers Aid
Ogeechee Technical College
01.2008 - 07.2008
Production Manager
High Point Turf Company
01.2002 - 12.2004
Assistant Operations Manager
Organic Products Company
08.1999 - 12.2001
Networking Cable Installer
Network Systems Inc.
04.1998 - 12.1998
Diploma - Picture Achieving and Communications System (PACS)
Ogeechee Technical College
Diploma - College Preparatory
Statesboro High School
Bachelor of Science - Interdisciplinary Studies
Georgia Southern University
Diploma - Microsoft Information Specialist
Ogeechee Technical College
Associate of Applied Science Degree - Business Administration
East Georgia State College
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