Summary
Overview
Work History
Education
Skills
Timeline
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GREGORY BAUGHER

Perry Hall,Maryland

Summary

Experienced professional with over a decade of experience in customer service, sales, and organizational roles. Demonstrated leadership abilities focused on managing tasks and projects to exceed efficiency and excellence standards. Committed to personal growth and eager to share knowledge with others.

Overview

13
13
years of professional experience

Work History

Sales Representative

Smart Circle International
02.2023 - Current
  • Representing Xfinity in business-to-business sales
  • Generating leads and developing new client relationships
  • Establishing and maintaining relationships with clients, acting as their point of contact
  • Self-training on new and developing products and offers to provide clients with up-to-date technology and the best value

Assistant Manager

First Class Acquisitions
07.2022 - 02.2023
  • Assisted in managing a sales office for an independent corporate distributor dealing with residential sales of Verizon Fios
  • Opened a new office location, expanding from Hyattsville and built a sales team of 8 individuals
  • Interviewed and hired new employees through a 3-step interview process
  • Trained new employees in sales and customer relations, both in office and in the field
  • Ensured compliance with clients standards
  • Scouted territories for sales leads and optimization in matching employees to areas they would succeed at a high level
  • Maintained a high energy and productive work environment in office to prepare employees for production in the field
  • Mediated disputes between employees when necessary
  • Produced consistent new customer sign ups in the field to set an example and standard for the office
  • Assisted in administrative tasks such as onboarding new employees, payroll, and client relations

Account Manager

Prominent Solutions
10.2021 - 06.2022
  • Conducted residential sales of Verizon Fios through an independent corporate distributor
  • Regularly led the office in production with a standard of 10 new customers a week
  • Utilized a lead list along with cold calls to find potential new customers
  • Maintained positive relationships with customers to adhere to and exceed client expectations
  • Interviewed and trained new employees
  • Built a sales team of 6 individuals and maintained a high level of production team-wide
  • Qualified for promotion by leading a team that produced over 60 new customer acquisitions in a week

Cook, Bar Back, Bartender

Cornerstone Grill & Loft
03.2012 - 03.2020
  • Hired as a line cook in a high volume, fast-paced kitchen at a popular college restaurant and bar
  • Elevated to be the line lead because of organizational skills and composure under pressure, particularly on the busiest days (Friday happy hour and College Football game days). Responsible for organizing the other workers and maintaining fast service times while making sure all food got made quickly, correctly, and to standards.
  • Promoted quickly to Bar Back where I stocked, maintained, and cleaned the bar of an exceptionally busy establishment while also being available to the Bartenders to do whatever was asked in a timely and precise fashion
  • Responsibilities also included inventory management and end of the night cleaning with other Bar Backs, as well as positive customer interaction Again promoted to Bartender where responsibilities included quickly, efficiently, and correctly serving hundreds of customers every day/night in a high-stress and fast-paced environment while maintaining great customer service Strengths included establishing an excellent rapport with regular customers, especially during the slower day-shifts given to the newer Bartenders
  • When moved to the busier night shifts, I consistently succeeded in establishing relationships with groups that brought the business more customers on a regular basis
  • Worked well in tandem with other Bartenders on days/nights that required multiple Bartenders due to the volume of customers
  • Shared the small space behind the bar with upwards of 4 other employees to achieve our shared goal of efficient, accurate, and respectful customer service

Education

High School Diploma - General High School Curriculum

C. Milton Wright High
Bel Air, MD

Chemical Engineering

University of Maryland, College Park
College Park, MD

Skills

  • Proficient in Microsoft Office (Word, Excel, Powerpoint, Outlook)
  • Experienced with Telecommunication and Cloud phone
  • Knowledge of SPSS and Python data processing
  • Excellent customer and client facing skills
  • Outstanding organizational and leadership skills
  • Detail and Time-management oriented
  • Self-starter with hard work ethic

Timeline

Sales Representative

Smart Circle International
02.2023 - Current

Assistant Manager

First Class Acquisitions
07.2022 - 02.2023

Account Manager

Prominent Solutions
10.2021 - 06.2022

Cook, Bar Back, Bartender

Cornerstone Grill & Loft
03.2012 - 03.2020

High School Diploma - General High School Curriculum

C. Milton Wright High

Chemical Engineering

University of Maryland, College Park

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