Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gregory Becker

Pineville,NC

Summary

Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in trading operations.

Overview

21
21
years of professional experience

Work History

Director of Operations

Jamison Property Management
03.2022 - Current
  • Manage and maintained over 650 properties in the Charlotte area
  • Oversee successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Develop systems and procedures to improve operational quality and team efficiency.
  • Collaborate with senior management to develop and execute long-term corporate goals and objectives.
  • Monitor budget and utilized operational resources.
  • Assist in recruiting, hiring and training of team members.

WIM-IRT Operations Manager

Wells Fargo Bank
06.2010 - 02.2022
  • Monitored and directed daily activities of a team of Securities Operations Support Service Specialists, and additional EGS offshore team members, which processed approximately $8 Billion of mutual funds trades each month.
  • Participated in strategic business planning initiatives to design and implemented operational workflow processes (SWP, WySTAR EBR, EGS).
  • Planned, directed, supervised ,and evaluated workflow.
  • Evaluated processes to identify gaps and implemented process improvements.
  • Problem solving: Built partnerships with various key partners to create collaborate solutions to meet shared goals.
  • Responsible for multiple process flow audits and annual compliance reviews.

WBR-Operations Manager

Wachovia Bank
01.2008 - 06.2010
  • Monitored and directed daily activities of 12-16 Securities Operations Support Service Specialists, in a call center environment, ensuring customer service levels and abandonment rates with emphasis on client satisfaction.
  • Planned, direct, supervised and evaluated workflow. Continually monitored processes to identify gaps and implemented process improvements.
  • Trend analysis: Identified trends and implemented situational and trend based coaching, while supplying associates with constructive feedback.
  • Problem solving: built partnerships with department leaders to create collaborative solutions to meet shared goals.

Retail Investment Group ISG Team Leader

Wachovia Bank
11.2006 - 12.2007

Retail Investment Group Support Specialist

Wachovia Bank
12.2003 - 10.2006

Corporate Trust Department Service Representative

Wachovia Bank
05.2003 - 12.2003

Education

Bachelor of Science - Business Administration

Appalachian State University
Boone, NC

Skills

  • Resource Allocation
  • Operations Oversight
  • Continuous Quality Improvement (CQI)
  • Strategic Consulting
  • Operational Excellence
  • Process Development and Streamlining

Timeline

Director of Operations

Jamison Property Management
03.2022 - Current

WIM-IRT Operations Manager

Wells Fargo Bank
06.2010 - 02.2022

WBR-Operations Manager

Wachovia Bank
01.2008 - 06.2010

Retail Investment Group ISG Team Leader

Wachovia Bank
11.2006 - 12.2007

Retail Investment Group Support Specialist

Wachovia Bank
12.2003 - 10.2006

Corporate Trust Department Service Representative

Wachovia Bank
05.2003 - 12.2003

Bachelor of Science - Business Administration

Appalachian State University

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Gregory Becker