Summary
Overview
Work History
Education
Skills
Timeline
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Gregory Bernard

Tucson,AZ

Summary

Payroll Specialist with 11+ years of experience in the online payroll space. Looking to leverage my knowledge and expertise in payroll.

Overview

13
13
years of professional experience

Work History

Customer Experience Lead

Intuit
Tucson, AZ
08.2022 - Current
  • Worked directly with engineers to build new experiences in payroll product
  • Lead presentations showing engineering how customers use the product and barriers they run into with our products in a way that engineering would have empathy for customers.
  • Worked with the tax and compliance teams to assure compliance in product.

Payroll Supportability Specialist

Intuit
Tucson
02.2016 - 08.2022
  • Worked directly with engineers to resolve bugs in online payroll products
  • Lead presentations showing engineering how customers use the product and barriers they run into with our products in a way that engineering would have empathy for customers
  • Lead CAREs Global Engineering Days push to engineering, for smaller enhancements customers are looking for
  • Was CARE POC for COVID-19 pay types, and their implementation into the online payroll products
  • Go to for engineering for duplicating customer behavior on issues.

Payroll Agent

Intuit
Tucson
01.2011 - 02.2016
  • Online payroll agent for all online payroll products
  • Trained 2 new hire classes for peak season
  • T2 for Do it Yourself payroll, stretch role in the same position for Do it for You payroll
  • Was Subject Matter Expert for DIFY payroll frontline teams after move to Tucson from Arlington Hts
  • Routinely took escalation calls for managers as the product expert.

Education

Accounting

Elgin Community College
Elgin, IL

Skills

  • Customer Experience Lead
  • Multi-State Payroll
  • Payroll Software Proficiency
  • Pay Adjustments
  • Decision-Making
  • Wages and Deduction Calculation
  • Critical Thinking
  • Microsoft Office
  • Tax Law Compliance
  • Discrepancy Reconciliation
  • Vacation and Leave Tracking
  • Employment Verification
  • Customer Service
  • Intuit QuickBooks
  • I-9 Documentation
  • Attention to Detail
  • Computer Competency
  • E-Mail and Telephone Communication
  • Timekeeping
  • Conflict Resolution
  • Direct Deposit Processing
  • Employee Training
  • Account Balancing
  • Accurate Documentation
  • Payroll Reconciliation
  • Tracking Wage Garnishments
  • Payroll Processing
  • Expense Reimbursements
  • Investigating Discrepancies
  • Filing

Timeline

Customer Experience Lead

Intuit
08.2022 - Current

Payroll Supportability Specialist

Intuit
02.2016 - 08.2022

Payroll Agent

Intuit
01.2011 - 02.2016

Accounting

Elgin Community College

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Gregory Bernard