Gregory Blackburn
Glenford,OH
Summary
At THE BOEING COMPANY, I excelled in enhancing customer experiences and streamlining service processes, demonstrating strong problem-solving and technical troubleshooting skills. My leadership in quality assurance and team collaboration led to significant efficiency improvements, embodying flexibility and a commitment to excellence.
Diligent Information Technology (IT) with a solid background in managing service operations and enhancing client satisfaction. Proven track record in streamlining processes and resolving customer issues promptly. Demonstrated expertise in effective communication and problem-solving.
Offering a solid foundation in customer service with a quick ability to adapt and learn in dynamic environments. Brings strong communication and organizational skills essential for delivering exceptional service. Ready to use and develop problem-solving and relationship-building skills in an Information Technology role.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Test & Eval Tech Services Specialist
THE BOEING COMPANY
08.2020 - Current
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
- Streamlined service processes for increased efficiency and improved customer experiences.
- Assisted sales teams in designing customized solutions for clients based on their unique needs and requirements.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Fostered a positive work environment that encouraged collaboration, innovation, and continuous improvement among team members.
- Provided expert guidance in troubleshooting complex issues, leveraging extensive industry knowledge to resolve problems quickly and efficiently.
- Conducted comprehensive analysis of client feedback to identify trends and implement targeted improvements accordingly.
- Coordinated with suppliers to secure cost-effective inventory contracts while maintaining high-quality standards for all products/services provided.
- Established solid partnerships with key stakeholders throughout the organization to ensure seamless service delivery and alignment with company objectives.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Diagnosed and repaired complex mechanical and electrical systems.
- Performed preventive maintenance and repairs on various types of equipment.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Aerospace Product Technician
THE BOEING COMPANY
08.2020 - 09.2022
- Collaborated with cross-functional teams to ensure seamless product development and launch.
- Ensured compliance with industry standards by verifying that assembled products met all specifications prior to release for shipment or sale.
- Increased workplace safety by maintaining a clean and organized work environment, adhering to all safety protocols.
- Provided training and guidance to junior technicians on best practices for product assembly, repair, and maintenance procedures.
- Streamlined production processes for increased efficiency and reduced downtime.
- Improved customer satisfaction ratings by providing timely and effective technical support for product-related inquiries.
- Actively participated in ongoing professional development opportunities; kept up-to-date with latest industry trends and technological advancements.
- Maintained detailed records of all performed tasks, ensuring accurate tracking of completed projects and ongoing maintenance requirements.
- Managed multiple projects simultaneously while meeting deadlines under high-pressure situations without compromising quality results.
- Assisted in the design and implementation of new products, contributing to successful product launches.
- Exceeded team production goals through diligent work ethic, attention to detail, and commitment to delivering high-quality products.
- Optimized inventory management through diligent tracking of supplies, parts, and equipment.
- Performed diagnostic tests on malfunctioning units; identified root causes of performance issues and implemented appropriate fixes.
- Enhanced product quality by meticulously analyzing and troubleshooting issues during the testing phase.
- Made sure that products were produced on time and are of good quality.
- Inspected products and machines to maintain quality and efficiency.
- Reported on findings and made proactive and targeted recommendation to senior leaders.
- Read worker logs, product processing sheets or specification sheets to verify records adhered to quality assurance specifications.
- Prepared reports and technical documentation of day-to-day production processes.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Assisted engineers in developing, building, and testing prototypes and products.
- Managed quality assurance initiatives.
- Developed and enhanced personnel work instructions to clear up confusion and boost performance.
- Mapped process workflows to enhance understanding of procedures.
- Reviewed blueprints and job specifications to plan completion and estimate project costs.
- Enhanced data gathering, extraction and analysis for diverse workflows and procedures.
- Evaluated employee performance and equipment organization to assess and improve plant operations.
- Collected and reviewed engineering data to assess needs and recommend solutions.
- Established and managed trial projects to deploy updated processes.
Programmer Analyst
The City of Columbus
04.2007 - 07.2020
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Provided ongoing support for users experiencing issues or requiring assistance with application functionality.
- Contributed to successful project completion with effective time management and prioritization skills, meeting tight deadlines consistently.
- Collaborated with cross-functional teams to ensure seamless integration of new features into existing applications.
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
- Identified opportunities for process improvement within the development team, implementing changes that led to increased efficiency and collaboration among members.
- Communicated complex technical concepts clearly to non-technical stakeholders during project discussions and progress updates.
- Improved software efficiency by identifying and resolving programming errors in existing systems.
- Performed regression and system-level testing to verify software quality prior to release.
- Responded to and remedied critical issues to limit downtime.
- Optimized code quality through regular peer reviews, resulting in fewer defects and easier maintenance.
- Increased application reliability by conducting thorough testing and debugging activities prior to deployment.
- Streamlined data processing procedures by designing and implementing new database structures.
- Identified causes of issues within applications and determined which modifications needed to be made.
- Maintained existing applications and designed and delivered new applications.
- Designed and implemented scalable applications for data extraction and analysis.
- Facilitated knowledge transfer among team members by creating comprehensive technical documentation for developed solutions.
- Delivered valuable insights on potential improvements during system analysis phases, leading to more efficient implementations.
- Enhanced user experience through the development of intuitive and user-friendly interfaces.
- Reduced system downtime by proactively monitoring, diagnosing, and addressing performance issues.
- Worked closely with clients to establish specifications and system designs.
- Documented program development and revisions to maintain records.
- Drove innovation by researching and proposing new technologies, leading to the successful adoption of cutting-edge tools and practices.
- Automated routine tasks, freeing up developer time for more complex problem-solving.
- Engaged in continuous learning to stay abreast of latest programming languages and technologies.
- Implemented new features based on user feedback, contributing to product evolution and customer satisfaction.
- Resolved software bugs and issues promptly, minimizing downtime and maintaining operational efficiency.
- Contributed to development of internal tools that boosted coding efficiency and reduced errors.
- Wrote and maintained technical documentation for software applications.
- Utilized both agile and waterfall methodologies to develop software of varying complexity and business needs.
- Researched information and conducted analysis for software and systems modifications and new projects.
- Created databases, data entry systems, web forms, and other applications for diverse uses.
Programmer Analyst
The City of Columbus
04.2019 - 07.2020
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Provided ongoing support for users experiencing issues or requiring assistance with application functionality.
- Contributed to successful project completion with effective time management and prioritization skills, meeting tight deadlines consistently.
- Collaborated with cross-functional teams to ensure seamless integration of new features into existing applications.
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
- Identified opportunities for process improvement within the development team, implementing changes that led to increased efficiency and collaboration among members.
- Communicated complex technical concepts clearly to non-technical stakeholders during project discussions and progress updates.
- Improved software efficiency by identifying and resolving programming errors in existing systems.
- Performed regression and system-level testing to verify software quality prior to release.
- Responded to and remedied critical issues to limit downtime.
- Optimized code quality through regular peer reviews, resulting in fewer defects and easier maintenance.
- Increased application reliability by conducting thorough testing and debugging activities prior to deployment.
- Streamlined data processing procedures by designing and implementing new database structures.
- Identified causes of issues within applications and determined which modifications needed to be made.
- Maintained existing applications and designed and delivered new applications.
- Designed and implemented scalable applications for data extraction and analysis.
- Facilitated knowledge transfer among team members by creating comprehensive technical documentation for developed solutions.
- Delivered valuable insights on potential improvements during system analysis phases, leading to more efficient implementations.
- Enhanced user experience through the development of intuitive and user-friendly interfaces.
- Reduced system downtime by proactively monitoring, diagnosing, and addressing performance issues.
- Worked closely with clients to establish specifications and system designs.
- Documented program development and revisions to maintain records.
- Drove innovation by researching and proposing new technologies, leading to the successful adoption of cutting-edge tools and practices.
- Automated routine tasks, freeing up developer time for more complex problem-solving.
- Engaged in continuous learning to stay abreast of latest programming languages and technologies.
- Implemented new features based on user feedback, contributing to product evolution and customer satisfaction.
- Resolved software bugs and issues promptly, minimizing downtime and maintaining operational efficiency.
- Contributed to development of internal tools that boosted coding efficiency and reduced errors.
- Wrote and maintained technical documentation for software applications.
- Utilized both agile and waterfall methodologies to develop software of varying complexity and business needs.
- Researched information and conducted analysis for software and systems modifications and new projects.
- Created databases, data entry systems, web forms, and other applications for diverse uses.
Education
Bachelor of Science - Information Assurance And Cyber Security
DeVry University
Online12-2028
Associate of Science - Computer Programming And Software Development
Central Ohio Technical College
Newark, OH04-2019
Skills
- Customer support
- Flexibility
- Information security
- Quality controls
- MS Project
- Expert
- Skillful
- Technical Writing
- Technical Troubleshooting
- Network Configuration
- Hardware Repair
- Software Installation
- Customer Support
- Material Manager
- Time Management
- Problem-Solving
- Virtualization Technologies
- Data Backup and Recovery
- Communication Skills
- Routing and Switching
- Network Security Protocols
- VPN Configuration
- Technical Documentation
- Security Policy Development
- Compliance and Regulatory Knowledge
- Security Awareness Training
- Network Security
- Backup and recovery
- Collaboration and communication
- SQL proficiency
- Inventory Control
- Supply Chain Management
- Data Analysis
- Supplier Relationship Management
- Logistics Coordination
- Cost Reduction Strategies
- Quality Assurance
- Team Leadership
- Project Management
- Regulatory Compliance
- Excellent written communication skills
- Strong attention to detail
- Ability to manage multiple projects
- Proficient in technical writing tools
- Experience with process documentation
- Strong analytical thinking
- Collaborative teamwork skills
- Time management and organization
- Adaptability to new processes and
Technologies
Certification
- CompTIA Certification A+
Timeline
Test & Eval Tech Services Specialist
THE BOEING COMPANY
08.2020 - Current
Aerospace Product Technician
THE BOEING COMPANY
08.2020 - 09.2022
Programmer Analyst
The City of Columbus
04.2019 - 07.2020
Programmer Analyst
The City of Columbus
04.2007 - 07.2020
Bachelor of Science - Information Assurance And Cyber Security
DeVry University
Associate of Science - Computer Programming And Software Development
Central Ohio Technical College
Similar Profiles
Stefany FreemanStefany Freeman
Assembly Mechanic at THE BOEING COMPANYAssembly Mechanic at THE BOEING COMPANY
Barbara CromptonBarbara Crompton
Project Manager at The Boeing Company - Boeing Test & EvaluationProject Manager at The Boeing Company - Boeing Test & Evaluation
Cuong CaoCuong Cao
Took Maker at The Boeing CompanyTook Maker at The Boeing Company
JACOB WILEYJACOB WILEY
Quality Assurance Inspector at THE BOEING COMPANYQuality Assurance Inspector at THE BOEING COMPANY
Pam BevisPam Bevis
French Teacher/ Counselor at Fairfield Union Local SchoolsFrench Teacher/ Counselor at Fairfield Union Local Schools