Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHARRONE BLOODSWORTH

Smyrna,Delaware

Summary

Seasoned Management with outstanding resourcefulness and creative problem-solving abilities. Versed in customer, employee and management communications with innate relationship and rapport cultivating strengths. Well-organized professional equipped with varied experiences in administrative roles.

Overview

23
23
years of professional experience

Work History

Receptionist Administrator

Dover Behavioral Health
11.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

CEO

S & B Family Trucking LLC
02.2021 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Trained and developed team members to build human capital.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Founded and managed S & B Family Trucking LLC business, growing revenue to $300,000 in first year.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.

Intake Coordinator

Sun Behavioral Health Delaware
01.2019 - 10.2020
  • Quickly responded to codes and cardiac monitor alarms.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
  • Documented observations and baseline measurements in medical records.
  • Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.

Customer Service Representative

Kelly Educational Services
06.2018 - 03.2019
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
  • Worked with management to propose and implement proactive customer service solutions.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Coordinated dispatching of 12 drivers to accomplish daily delivery requirements.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.

Life Enrichment Coordinator

Enlivant Assistant Living
01.2016 - 01.2017
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Responded appropriately to physical, emotional and developmental needs of patients.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
  • Scheduled and accompanied clients to medical appointments.
  • Maintained clean, healthy and safe environment.
  • Obtained household supplies and ran daily errands.
  • Assisted with patient transfer and ambulation.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Provided one-on-one programs and activities for residents unable to participate in group settings
  • Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution

Administrative Supervisor

Smyrna Clayton Boys & Girls Club
01.2014 - 01.2016
  • Recruited, hired, trained and supervised administrative office staff of twelve.
  • Monitored and evaluated personnel performance to complete quarterly reviews, recommend advancement or address productivity concerns.
  • Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled follow-up.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
  • Greeted customers and visitors in-person and via telephone calls.

Property Manager

Miles Properties Inc
01.2011 - 11.2014
  • Processed security deposit refunds.
  • Resolved conflicts between tenants in the most effective manner.
  • Showed apartments to potential tenants and answered questions regarding the community.
  • Kept accurate records of all resident and tenant correspondence.
  • Ensured policies and rules were followed by all tenants.
  • Trained and motivated leasing staff during bi-monthly training.
  • Visited premises of customers to collect payments directly.
  • Processed payments and applied to customer balances.
  • Created daily and weekly cash reports for accounting management.
  • Accessed credit records to evaluate customer histories.
  • Posted receipts to appropriate general ledger accounts.
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
  • Contacted customers to discuss late payments and options for remitting amounts due.

Fraud Credit Analyst

Chase Bank
05.2008 - 01.2011
  • Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
  • Coordinated between billing department and customers to resolve problems.
  • Performed credit reviews on corporations to assess financial conditions.
  • Evaluated customer credit data to determine the level of risk involved in money lending.
  • Utilized strong communication and interpersonal skills to obtain the necessary financial information from customers.
  • Performed administrative tasks such as record-keeper, writing correspondence and gathering materials.

Client Services Supervisor

Christiana Care
01.2001 - 01.2008
  • Investigated and resolved customer inquiries and complaints in empathetic manner.
  • Cross-trained and backed up other customer service managers.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Solved unresolved customer issues.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Strong leader of customer support staff.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.

Education

Certificate - Business Administration

Delaware Technical And Community College
Newark
05.1995

Skills

  • Administrative support specialist
  • Excellent communication skills
  • Deadline driven
  • Critical thinking
  • Customer and client relations
  • Attention to detail
  • Pleasant demeanor
  • Customer-service oriented
  • Spreadsheet management
  • Time management
  • Documentation and reporting
  • Excellent planner and coordinator

Timeline

Receptionist Administrator

Dover Behavioral Health
11.2022 - Current

CEO

S & B Family Trucking LLC
02.2021 - Current

Intake Coordinator

Sun Behavioral Health Delaware
01.2019 - 10.2020

Customer Service Representative

Kelly Educational Services
06.2018 - 03.2019

Life Enrichment Coordinator

Enlivant Assistant Living
01.2016 - 01.2017

Administrative Supervisor

Smyrna Clayton Boys & Girls Club
01.2014 - 01.2016

Property Manager

Miles Properties Inc
01.2011 - 11.2014

Fraud Credit Analyst

Chase Bank
05.2008 - 01.2011

Client Services Supervisor

Christiana Care
01.2001 - 01.2008

Certificate - Business Administration

Delaware Technical And Community College

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SHARRONE BLOODSWORTH